Mr. Cooper

I wasn't sure about the forbearance plan but they said it would just pause my payments. I made some payments while I was on it. I paid $122,000.00 five years ago for this house. When I went to get off the forbearance they got me for $126,000.00 in a modification plus the past due escrow. They said that the unapplied amount of $657.00 would be there for my first payment and I would only have to come up with the difference. I went to make a payment and the $657.00 is gone. It's like the last 5 years of payment never happened. The department that handle this refused to call me back, they refused to answer my emails. They just waited me out till I signed or foreclosed. They didn't tell me that I could not refi or get an equity loan while in forbearance. So they know I would be trapped and would have to pay the extra. This is how they are worth $6 billion dollars. Ripping people off. I can't wait till the 3 months goes by so I can refi and get away from them for good. They both my loan from chase bank. No one let me know. So thank chase bank for doing business with thieves.

My loan sold to Mr. Cooper. I received a statement and noticed that they had an error on my property address. They had it listed as east instead of south. I called customer service and they told me that I needed to send documentation to them to document it. I told them that my address was correct with the other mirtgage company and that I should not have to prove anything as they obviously entered the wrong address when my loan was transferred to them. They told me sorry but that's how it is and no I cannot call the research department I need to email them and tell them my address is wrong & send them documentation to back it up. So basically it is my job to do the leg work to correct their mistake. Unbelievable! They should be able to pull up the transfer paperwork and see the error they made or look at the appraisal or title work in my file. So once they receive my documentation are they just gling to say, "oh ok!"and just change it? Of course not! In my email I told them to look in their imaging system for any additional documentation other than what I sent. I already have a job.

They do not do biweekly payments for free and even if you do biweekly they will not apply the payment till the end of the money. What a crook of a company.

When loancare sold my loan to mr cooper I had such a headache and my stomach hurt so bad. I went on forbearance for 6 months and after which time got a loan modification (sucky one at that, up'd the term from 30 years to 40 year same high interest rate) thought I was ready to move on with my life until I made my first month payment. My payment is $1300, paid in full on the first day it was due Oct 1st. But my account was still showing a balance of $900 for October? I called and chatted with many uncaring customer service people all with a different explanation though most recognizing it was an error and it would be fixed as long as I sit on my $#*! and wait. It has still not been resolved and mr cooper sent the credit reporting agencies negative late payment information. My stellar credit score took a deep nose dive thanks to these incompenent thieves even though I've been all over it and pro actively asking for this to be fixed/resolved. This was just the first payment, I wonder what it will happen to the second payment, third, 480th... Please sell my loan to anyone else please!

Our mortgage was sold to Mr. Cooper and it's been a nightmare ever since. It takes them over a week to take our mortgage payment out of our bank account. Several times, we have not realized it hasn't come out yet and end up over drafting our account or having to pay a fee from our bank for insufficient funds. We changed from automatic payments to selecting the date hoping this would fix the issue. It hasn't. Currently, our mortgage payment STILL has not come out of our bank account and it's the 7th of the month. With our previous mortgage company, it was out by the 2nd or 3rd business day like clockwork. It's maddening to think you have paid your mortgage and have plenty of funds left over only to realize it actually hasn't come out yet, and you've over-drafted your account because you moved that extra to savings or paid for something you might not have otherwise purchased. We've reached out to customer service multiple times about this and nothing. TERRIBLE company and wish we were still under our previous mortgage company.

Let me tell you a brief story. Our home was always in my name. They bought our mortgage, we did a rifi in 2013. My husband died in 2016. After 3 years I wanted to sell. Two days before closing a defective deed was discovered. I had sold the home in 2 days, we could not close and we were promised a quick resolution, that was November 28,2018. They left out two things on the new deed, in it's entirety and with rights of survivorship. They have been covering their $#*! ever since refusing to fix what they broke. I found out after research with my title company that 3 weeks after we signed closing papers, Tamika Williams on behalf of Mr Cooper sent an urgent request supposedly at my request to change the deed. I reported it to Mr Cooper who still has no answer why it happened. I have not sold my house this error would force me into probate and we did everything to never be in probate. They refuse to discuss it with me. I am a widow it is costing me 20k a year in payments. Despicable, Shady, Unethical like the collections agency they used to be. They have paid enormous fines for errors like this and they still will not fix the error they made. I am currently hiring an attorney to bring suit against them. They have caused incredible hardship and made me ill in the process. They prey on those like me stuck and it is Wrong. I had sold all my furniture and signed a long term lease. I had to back out of that costing me thousands more. Anyone else have issues like mine? If do how did you deal with it?

I have a mortgage with Mr. Cooper and a fixed interest rate the first year was fine and then the second year my payment went up not my interest-rate just my payment they said I had a shortage in my escrow which I gladly paid them while I was on the phone in fact with them but my mortgage payment still was $22 and change more a month I asked them about it and they said it was an escrow shortage which I said I just paid make a long story short they had no answer for me went back-and-forth with different representatives that was last year I am still paying the $22 so I decided to make a call just recently because they kept getting junk mail from them trying to refinance they have a better chance in hell please do not deal with this company they will put you on hold forever and when I did get a representative today in fact I explained the situation to her and after my conversation which I didn't really finish she hung up on me I was not rude I was professional and this is how they treat their customers I would love to know if anyone else out there has the same problem where issue maybe we can put in a class action suit against this company thank you

My loan was bought by Mr. Cooper from Cenlar. I was happy with the service and the website portal and decided to refinance my loan with Mr. Cooper. The process was disorganized and very slow. It took about three months to collect documents and get the loan ready. My processor was Seleta Jones with Mr. Cooper - disorganized and unresponsive. We were finally on track to close on Dec. 1st, 2021, when they called me in the morning of the closing to tell me that they had sold my loan to Rocket Mortgage on the day of my closing. Seleta had no idea this was going on. I had a choice at that point, to start the refinance all over again with the new company or choose to go back to Mr. Cooper and refinance. The only issue of going back to Mr. Copper, now I would have to come up with the tax payment of $15,000 in cash. So, I decided to refinance with the new company Rocket Mortgage. I am still trying to collect the fees I paid to Mr. Cooper even though they caused the loan refinance issues. I would definitely not recommend Mr. Cooper if possible to go with another company.

This is an absolutely crooked company. For one I don't even know how my mortgage was turned over to them. I left a review not too long ago explaining basically how they just ripped my home out from an underneath me.
I received a courtesy call today saying that they are going to review my application for the forbearance plan in which I was guaranteed to be able to keep my home in which they lied and made me short sell on May 31st. Do these people not understand what they already did they suggested I get a realtor and put my home up for sale before they short sell it and leave me hanging I did that I spent a couple weeks trying to get the home ready my stuff moved find me a little roach infested in apartment and put my forever home up for sale. Now they want to call me and say they're going to relook at my modification. Excuse me people Mr Cooper the damage has already been done... I have taken days off work literally almost lost my job because of the strain and stress you put on me to sell my home before you jerked it out from underneath me. Now you're calling me with a courtesy call!?!? You know why I don't even know what to say and there is no tellings how many lives and homes you have destroyed...
Apparently you don't have any choice if your mortgage is sold to Mr Cooper or whatever they do. Would suggest now that if you have any relation or mortgage with this company I would suggest you find something real quick to get out of that hole because they will bury you. Give you a courtesy call. Not know what you are thinking but the damage has been done. Azzholes..