Mr. Cooper

Don't trust them! Mr. Cooper purchased my loan in September of 2021. From September through November they did not have my account set up due to pending paperwork from my previous loan provider. Even though this was the case, I made sure to make my mortgage payments to them each month. I have the bank statements to prove that my payments went to Mr. Cooper (this information has also been provided to them). In October of 2022, I tried to get a Home Equity Loan with Discover. My loan was completely processed in underwriting and just needed the Mortgage Verification from Mr. Cooper. When they filled it out, they put that September was not "N/A", October was 60 days delinquent and November was 30 days delinquent. My payment was never late to Mr. Cooper or my previous mortgage company. I was never and have never been delinquent. They have refused to remedy the situation by simply sending a letter acknowledging their mistake to Discover. My loan has been closed with Discover due to their inaccurate reporting, which they admit was never even reported to credit agencies because it wasn't true. I desperately needed to pull equity from my home to make it in this current economy. This has greatly affected my life financially. I have no faith in Mr. Cooper to accept my payments, record them accurately, or even do business in good faith. I couldn't be more disappointed in a company for their total lack of concern for their customer. I made my payments, I've covered my track with a paper trail of proof and they were still able to do this to me. Shame on them. I will not stop telling everyone I know, leaving reviews everywhere I can, and emailing any "important" person at Mr. Cooper.

Try calling the customer service number, endless loop of nothingness and the Chat is even worse. Terrible customer service

I would give them a negative 5 stars if I could. My first dispute with them arose from a bankruptcy where we included them in the bankruptcy notification stating that it was our intention to repay the mortgage. They conveniently lost this paperwork and never corrected it. Our mortgage continued to show as "in bankruptcy" for years and they refused to correct it, which lowered our credit rating.
Next, we needed to get a countersignature on an insurance claim check. Even though they have headquarters in Dallas, which is where we live, they insisted that we MAIL the $17,000 check to them to countersign, and they would then mail it back, and refused to overnight it or pay even for a signature or tracking. AFter two weeks, the check still hadn't arrived and I called to track it down. It turned out that they sent the check to an address where we hadn't lived in three years. The had the correct address, though, because all their other correspondence came to the right address. But they said that was a "different department."? What? In this day and age they don't have one database of all their customers? Eventually the check was returned to them undeliverable and they again sent it to us, almost a month after we sent it to them to sign.
When it came time to sell the house, they lost the paperwork for providing our title company a payoff statement, so we had to do send it again. Every time I called about an issue, I talked to someone different who didn't know anything about the history of the issue so I had to explain it all again.
These were just a few of the issues I ran into. But I am getting a headache just thinking about them so I'll stop here.
I do NOT recommend working with this company!

Employee's have no idea what there talking and and gave my ex girlfriend all my bank info routing number account number and all

Impossible to talk to a real person! Get nothing but automated, never could get a real person to answer my question.

So sad that foreign customer service is better than domestic customer service. Completely useless customer service.

No way to get a live person. Ever wonder why there are t any reviews on FB? That should tell you something.

Avoid at all cost. It is absolutely not an "Upgraded" mortgage experience as they advertise. Horrible