Mr. Cooper

From a Retired disabled Vet,
These people pray on the disabled VA loans. Be Vigilant, Due diligance.

Do Not Do Business with These People

I lost my job in May due to Covid restrictions. The company will not be reopening. Back in early October 2020, I decided to pay off my house. I had received a severance pay from my company and I wanted to pay off the house so I didn't have to worry about getting a job during covid. I contacted Mr. Cooper/Nationstar Mortgage (MCNM) to get a payoff figure. I knew it was in the area of $7000. I told them that when my payment was due on November 1st, just take whatever was owed out of my account to pay off the mortgage. I had automatic payments. MCNM refused to do that. They HAD to send me a payoff quote and charge me $20 for it. Included with this payoff quote was directions on who to send the money to either via Cashier's check or wire transfer. I wanted to use a wire transfer so it would be quicker and safer (so I thought) than putting a check in the mail. I went to my bank on Oct. 13 and had a wire transfer sent with the payoff amount. I kept watching on line for the pay off to show up. It never did. On Oct. 26th, I started making calls to MCNM to find out what happened. I have made calls at least twice a week every week since then and they cannot find my money. They then took November's payment from my account even though the house was paid off in October. MCNM had me send the payment to Wells Fargo in care of MCNM. I have called Wells Fargo every week since October 26th also. They will not give me any information since I don't have an account with them, but I keep calling. I notified MCNM that they would have to work with Wells Fargo to locate my money. I have talked with at least a dozen customer service people at MCNM and get different answers from each of them (Problem will be cleared up within 48 hours, send proof of payment, contact Wells Fargo yourself, what account did you put it in, etc.) Now they want December's house payment or they are charging me a late fee and probably put it on my credit report. They have my money from October. I even filed a report with the Better Business Bureau and MCNM has done nothing. My bank is getting a lawyer involved to try to help. I contacted a lawyer and they want $1500 up front and 25% of what they get me. I don't know what else to do.

Mr Cooper's customer service has been 2nd to none. I hope that my new loan servicer will be as great

Hello. I need help with this mistake that has been plaguing my life for months.

Mr. Cooper claimed that I had late payments on my mortgage on 1107 Varela street, Key West, Florida *******. This is not true because I set up automatic bill pay with Bank of America, which pays Mr. Cooper each month. I ended up paying three weeks in advance which was mistaken as a late payment.

On May 25th I paid for the month of June. This was thought to be a late payment for May, even though I paid on time for May. I ended up paying a $40 late fee. I had another issue because my payment date was switched to the 1st and when I paid on the 31st for the next month, they thought it was a late payment. Eventually after paying $40 a month in late fees I paid Mr. Cooper $2,600. After all of this confusion, frustration and wasted money I switched my payment to the third of the month. I'm trying to prevent this from happening again.

I have never been late on a payment and I have continued to pay on time each month despite what Mr. Cooper's statements may say. I have the records from Bank of America proving my payments have been made. I've included this to further shed light on this situation.

Through this mistake, my credit score has been ruined. Before this misunderstanding my credit score was over 800. Now I am struggling to refinance my house because of Mr. Cooper's lack of attention to details. I am stuck paying Mr. Cooper because of his carelessness.

I have worked very hard my whole life to build my credit score to what it was. I've never paid late on anything, and you can see that in my records. Now my 78 years of building my credit is ruined by Mr. Cooper's mistakes. I am so distraught.

I really need this corrected soon so I can take advantage of the low interest rates. I am trying to give my children the best inheritance I possibly can. Thank you for your time and efforts.

Joan Thoman

Loan number *******-011D
Nationstar mortgage

I was very pleased with this company in the begining using there app, until i got a call about refinancing. The guy told me it would cost me 5k for the refi. Next thing you know, tom sheridan sends me a closing document which i signed a lock in agremnent might i add. Sends me the closing disclosure and its about 8-9k more than what i was thinking and gave me a run around and something about escrow why it was so much more. And i asked why my escrow was going to be financed in the loan made no sense to me. So he starts sending me other loan options on a 15 year and a 20 year which i never asked for. So i ended up wanting to go back to the original proposal come to findout rates have went up by this point. Now its crickets, they wont get back to me or follow thru with the refi now the rates are higher, which i locked in at a lower rate. I even emailed his supervisor and called his supervisor twice and his name is randy tabor. Neither one of them have gotten back to me. Currently going thru someone else to refinance my loan, and going to be done with these people. Very unprofessional and it seems like its hoax. Seems like a bunch of people running around an office throwinf out numbers then when itndoesnt benefit them, they back out and ignore. Thats exactly whats hapoening in my case. The other people ive dealt with were very professional eslecially mario boone. Hes the original guy that got my attention. Tom sheridan says hes no longer is with the company. I can only imagine what happened there.

The worst and most unethical mortgage company I've ever worked with. I've had my fair share of buying and selling houses. So this ain't my first rodeo. Last month, I started a refi and 2 weeks ago the title company ordered a pay off good for 10 days. Two days after payoff was requested Mr. Cooper mailed out my mortgage insurance that was due. (Mind you, usually any escrow payments are put on hold when a payoff is ordered!) so I get to closing day on the 9th of May and the wire goes out to Mr Cooper ok the 13th, due to the 3 day remorse clause. On the 19th, Mr Cooper rejects pay off the because it's missing the same amount they paid for the house insurance. Of course, my new mortgage company also paid for the mortgage insurance. So now there's double payment for mortgage insurance which will be refunded to me, and after a phone call with Mr. Cooper the plan was to return the money to them. But instead they rejected quarter of $1 millions Because they wanted their thousand dollars mortgage insurance refunded. Fine we'll play their game, title company ordered a new payoff 5/24 with an additional $1200 added to the original payoff (to cover mtg insurance, fees and interest)
Title company wired Mr. Cooper the new pay off the very same day, on 5/24. Needless to say 12 hours later we find out Mr Cooper rejects the second payoff because now they say they calculated the fees wrong and I owe still another $136. Yep, you heard that right Mr. Cooper rejects quarter of $1 million because they were short $136 that they miss calculated and not honor their ten-day pay off. This company is beyond on ethical and ridiculous. They do not play by the rules, as they like to make up there's rules as they see fit. They are a joke for a mortgage servicing company.

They told me I qualified for a Refinance. Had me do all the things, paperwork. Had me talking to one guy, named Avery. We had it all figured out. Going to out my credit card debt in there and just have one payment. I had one credot csrd with nothing on it. He told me i "had" to do an appraisal for paperwork and it was $500 but no biggie cause I was approved and we would pay it off with my loan and i would get at least $2,000 cash back for the vacation I was about to go on with my son. So I took days off work to get appraisal done and paper wkrk6 together. Maxed out my open card and the $#*!s checked my credit 3 times, dropping my score almost 60 points between maxing the open credit card and chexking my score. Then all of a sudden I was speaking to another guy who I wasnt even told I would be talking to. Then we went back and forth for a couple weeks then nothing!?!? I called, emailed. Nothing! Then I got on my mr cooper app and there was a denial letter on there? Wtf! Now my escrow was messed up too and they want to raise my payments by $150 some dollars! I am refi with abother company right now! Thank god! Hoping someone goes after these $#*!s!