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MrFluffyFriend Reviews Summary
MrFluffyFriend has a rating of 1.6 stars from 461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 619th among Pets sites.
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I ordered a dog bed and shortly after, I received a tracking number for USPS. Yet, it has been 2 weeks and this item still hasn't shipped. I received an initial response from the company when I inquired about my order, but it appeared to be a generic response. There were no specifics about my order. I attempted to contact them again and received no response. Today, I filed a dispute with American Express and received a credit within 5 minutes. This company has got to be fake!
I placed an order on the 9th of December. It had still shipped, and has been in Elk Grove, IL forever. This is disgraceful! I will write a poor review of this company on every site, every day, until my refund is processed.
Jeremy, I’m truly sorry to hear about the trouble you’re experiencing with your order. I can only imagine how frustrating it must be to see your package stuck in transit, especially when you were looking forward to receiving it. Your feelings are completely valid, and we understand how disappointing this situation is.
Unfortunately, we are unable to locate your order with the information provided. To ensure we can assist you effectively, please reach out to us at info@mrfluffyfriend.com. Our team is dedicated to resolving your concerns, and we want to make this right for you.
Thank you for your patience during this challenging time. We’re here to help and will do our best to get this sorted out for you.
I had high hopes for my orders. The first one I placed on 12-5-24 still has not arrived and according to tracking has been sitting in Illinois for the past three weeks. My email to the company was unresponsive to my problem. They referred to my second order (which I had not given them - I gave them my correct first order number) and said it was on its way. Its obviously is not. But I looked at the information for my second order then. It is the right bed, but it is being sent to an address in San Francisco and I live in Arizona. I immediately responded to that first email and have not heard from them although it has been 4 days and I emailed them again today and asked for a refund. Perhaps these two evens are unusual for this company, but they are the only two I have made, and I will never advise anyone to purchase from them again. I have notified my credit card company that this may be a scam "seller."
Hello Catherine,
Thank you for sharing your experience with us. We genuinely apologize for the issues you've faced with your orders and understand how frustrating this situation must be for you. Your concerns are important to us, and we want to help resolve them.
To assist you effectively, we do need your order number. Since you are already in touch with one of our team members, we encourage you to reach out again at info@mrfluffyfriend.com. We are currently experiencing a high volume of inquiries, but please know that our team member will get back to you as soon as possible.
I paid for a product on December 6th and still have not received it. There is no customer service phone number which clearly shows that they don't even honor their own business. When I send emails, they only send a generic response and NEVER have they reached out to me! They now have my money, and I have had complete silence from them.
Good day, Janet!
Thank you for sharing your experience, and we apologize for the inconvenience you've faced. We understand how frustrating it is to feel like you're not being heard, and we genuinely want to resolve this for you.
Unfortunately, we can’t assist you without your order number. It appears you're already in touch with one of our team members. Please reach out to us again at info@mrfluffyfriend.com so the team member assisting you will be notified and can address your concern as soon as possible.
Beware! First the bed took about 30 days to show up and when I tried to cancel the order after about 15 days, I was told they cannot cancel orders after the shipping label is created. To make matters worse, the quality of the bed is horrible. There is hardly any stuffing inside and what stuffing is in there is not good quality. Save your money and buy elsewhere. As I've seen in other posts, the return policy is not even an option as you have to ship it back to China! This is a scam and they know what they are doing..
Howdy, J B!
We’re truly sorry to hear about your experience, and we completely understand your concerns regarding the quality and shipping process.
Unfortunately, we’re unable to assist without the order number, but it seems like you’ve already been in touch with one of our team members. Please contact us again at info@mrfluffyfriend.com so the team member assisting you can be notified and help resolve your issue.
I usually read all reviews before I purchase from an online store but I didnt in this instance so now I'm paying for that. I ordered this bed on the 12 of December, on the 17th I sent and email to inquire of the shipping date. They answered the email on that same day saying that the bed had already "dispatched from the fulfillment center and to please allow a few more days for the tracking number to show movement. (so in other words we have done nothing with your order but we will give it a label and tracking number so it looks as though we have)
On the 26th STILL no movement on the tracking number (2 weeks from order date) I sent an email telling them to cancel this order and to refund my money BUT OF COURSE NO ANSWER (3 DAYS LATER) There was no problem getting the $70 out of my account immediately
Transaction ID 7K*******SG*******R.
CANCEL MY ORDER AND REFUND MY MONEY!
Dear Leslie,
Thank you for sharing your experience with us. We completely understand your frustration, and we’re truly sorry that you’re facing these challenges with your order.
We’ve tried locating your order using the details provided, but unfortunately, we were unable to find it. Since you're already in touch with one of our team members, please contact us again at info@mrfluffyfriend.com so that the team member assisting you will be notified and can help resolve your concern.
We understand the inconvenience this has caused, and while we're currently handling a high volume of emails, rest assured that we are dedicated to resolving this for you as quickly as possible.
This bed is so flat compared to the photo. I'm disappointed. My dog is 12 and I got a much better bed on Amazon but it was just a bit too small.
Dear Meg,
We’re sorry to hear that the bed didn't meet your expectations. We understand how important it is for your dog to have a comfortable bed. Rest assured, the team member handling your concern will be in touch to help resolve this for you as soon as possible. Thank you for your patience!
They will take your money and not ship your order. It's been over a month. Customer service is an AI chatbot with auto canned responses. Check out Trustpilot's reviews for MrFluffyFriend too. This company is just a scam.
We completely understand your concerns regarding the delay and communication issues, Larry. We want to make it right for you. We are currently handling a high volume of emails, but please know that we are working to respond to every request as quickly as possible. Since you’re already connected with one of our team members, we kindly ask that you reach out to info@mrfluffyfriend.com again so they’ll be notified and can provide you with the assistance you need. We genuinely appreciate your patience and are here to ensure we resolve this for you.
Do not purchase from this company, IT IS A SCAM. I ordered a bed on DECEMBER 1,2024 and as of today Dec 27th have not received the item and no change to tracking. Their BS story ts that it is held by a shipping partner in fairfield NJ since Dec 6th. The company has GHOSTED and has not responded to my multiple emails regarding status of my order.
I urge EVERYONE RIPPED OFF by this company to file a complaint with the Federal Trade Commission and the Better Business Bureau. Additionally, POST your horror story to EVERY PLATFORM they appear on, (i.e. Facebook, google, X, Threads, etc.) If you see a positive review, immediately challenge it, CALL THEM OUT. REACH OUT to their ISP to advise them that this company is ripping off customers and that the ISP is complicit by hosting them. Reach out to pay services like Paypal to let them know that this company is a SCAM... If you purchased through Paypal reach out to get this company deplatformed.
Hey there, Robert!
We’re truly sorry to hear about the issues you’ve experienced, and we understand how upsetting it must be to not receive your order or any communication from us. We take your concerns seriously and want to address this.
Unfortunately, we can’t assist you without an order number. Please contact us at info@mrfluffyfriend.com, and we will look into the situation right away. We are currently handling a high volume of emails, so if you haven't received a response, please check your spam or junk folder, as sometimes our replies can end up there.
I have sent multiple messages/emails to them about my order. They have no answered any. The website has had my order showing the same location as when it was ordered. This company is acting sketchy as hell
Good day, Frank!
We’re really sorry to hear about your experience, and we understand how concerning it must be to not receive a response. We are currently handling a high volume of emails, which may be causing delays in our response time.
If you haven’t received a reply yet, please kindly check your spam or junk folder, as sometimes our messages can end up there. If you’re still unable to get through, please reach out to us again at info@mrfluffyfriend.com, and we’ll make sure to assist you as soon as possible.
Company claims product will be delivered in 7-15 days. It's been 15 days and shipping hasn't even received the item from the company.
Barbara, we completely understand your frustration with the delay in receiving your order, especially when the expected delivery timeframe hasn’t been met. We want to make sure we address this issue for you as quickly as possible.
Unfortunately, we weren’t able to locate your order with the details provided. Please contact us at info@mrfluffyfriend.com, and we’ll look into the status of your order and assist you further.
Poor Quality. Mailed from * BILLING IS FROM NETHERLANDS! RETURNS GO TO CHINA! WISHED I HAD READ THE REVIEWS FIRST! THEY DONT EVEN GET A STAR! I Opened one the other two are unopened and will just send back to CA
*Information redacted by admin
Dear Debbie,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be. It’s disappointing when the product doesn’t meet your expectations, and we truly regret that we didn’t provide the quality or service you were hoping for.
Please reach out to us at info@mrfluffyfriend.com, and the team member who’s handling your concern will be notified. They’ll work with you to find the best possible resolution that fits your needs.
Thank you for sharing your feedback, and we look forward to resolving this matter for you.
I ordered this bed for my senior dog, it's been 18 days and it shows the bed still sitting at the warehouse in NJ… I am thinking I got s scammed out of my money. I don't understand what the hold up is? No phone number just email address. I mean WTF? Would like to know if I will get the bed or if I got scammed!
Update: I received the bed finally! NOT WORTH THE MONEY! Would not recommend!
Hello Mary,
We’re sorry to hear about the delays and that your experience with the bed hasn’t met your expectations. We understand how concerning it can be when there’s uncertainty with your order, especially when you’re purchasing for your senior dog.
We would like to help resolve your concerns and make things right. Please contact us at info@mrfluffyfriend.com, and we’ll work with you to find a solution that addresses your issues with the bed.
Thank you for your patience, and we look forward to assisting you further.
Product quality beyond awful. My large dog bed arrived in a ziploc size vacuum bag, which tells you how much support it actually has for your dog. Look closely at return policy and ask to see form before buying: they say you have to return it in original packaging (impossible) and give you a China return address which would cost hundreds of dollars to ship to. Look closely at other reviews - when you ask to return, they just start sending you message to give back 15% then 30%. Mine is in garbage, and I disputed with VISA.
Hi there, J D!
We’re truly sorry to hear about your experience and understand your frustration. It’s disappointing when a product doesn’t meet expectations, especially when it involves your pet’s comfort. Your feedback is important to us, and we want to assure you that we take concerns like yours seriously.
We can’t address your specific case without more details, but we encourage you to contact us directly at info@mrfluffyfriend.com so we can work together toward a resolution. We’re committed to helping you, and we genuinely want to make things right.
Everything above! There's barely any fabric and the actual place where dog sits, it is smaller than the one I ordered and just not good quality. Too costly for such a flimsy item. Doesn't hold up.
Howdy, Karen!
We’re genuinely sorry to hear that the product didn’t meet your expectations in terms of quality and size. We understand how frustrating it is when something that was meant to provide comfort for your pet doesn’t live up to its promise. Your feedback is incredibly valuable, and we want to make sure we do everything we can to resolve this for you.
Please reach out to us at info@mrfluffyfriend.com, and we’ll make sure the team member handling your case is notified. We’ll work with you to find a solution that aligns with your satisfaction.
Thank you for your patience and understanding. We’re committed to making this right and ensuring you and your pet have the best experience possible.
Nowhere in ad did it say it was coming from China.
It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible.
Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
We understand how frustrating this situation must be, especially when the product doesn’t meet expectations and the return process is difficult, Lori. We truly care about our customers and want to address your concerns.
Unfortunately, we weren’t able to locate your order with the details provided. Please reach out to us at info@mrfluffyfriend.com, and the team member handling your case will be notified. They will work with you to find the best possible solution to resolve this.
Only was to return is to pay shipping YOURSELF to CHINA! Do not recommend at all! Quality low and it is a scam! They pretend it's satisfaction guarantee but then to return you have to pay to send to China! Total scam!
Hey Jennifer,
Thank you for sharing your experience. We understand how frustrating it can be when a return process feels complicated and costly. We take all feedback seriously and want to ensure that we address your concerns properly.
Please reach out to info@mrfluffyfriend.com again, and the team member assigned to your case will be notified. They will work closely with you to find the best solution for your situation. We are committed to assisting you and want to make sure you feel supported throughout this process.
We appreciate your patience and the opportunity to help resolve this matter for you.
I placed an order on 10/30/24 and was told that, since shipping was slow, it would take 4-10 days. It has now been 14 days. After my original inquiry I got a response that was simply a copy of the order confirmation saying the order would take 4 -10 days. Subsequent inquiries have not been answered. There is no phone number to call. Online search looks like this is their usual service.
Thank you for sharing your experience with us, Patricia. We’re sorry for the frustration this has caused. It appears that your order has been delayed, and we truly understand your disappointment. This is not a common situation here. Our customer support team is already looking into this and will continue to update you. We're committed to helping you and improving your experience!
Terrible quality
You can feel the floor through every inch.
Customer service is terrible.
They say full refund with return but shipping is at your expense.
It costs $216.00 to ship back!
Your backed in a corner and forced to keep it!
Don't fall victim to this. It's a scam
Hannah, we’re sorry to hear about your experience. Since there’s no order number provided here, we’re unable to check into your case directly. For assistance, please email us at info@mrfluffyfriend.com, and we’ll be glad to help. Thank you for reaching out.
In My Opinion -
The bed quality is substandard and the size of the bed is inadequate and we purchased the XXL.
My dogs head lies over the side and he cannot stretch out fully. ( Golden Retriever)
With a name like Mr FluffyFriend you think ( wrongly) they are UK based but they are located in CHINA
To return the bed to CHINA FROM THE UK would cost the same price as the actual bed £70.
I blame myself for not reading these reviews and hope to help other people from making a MISTAKE!
Hi there, Alan!
I'm really bummed to hear that you're having a tough time with this. It looks like we've been trying to sort things out for you through email, but if that hasn't been helping or if there's anything else you need, just shoot us a reply to the last message from our support team. They're totally here for you and want to make sure everything's all good.
Thank you for letting us know how you're feeling.
Take care!
From the business
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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I’m truly sorry to hear about the difficulties you’ve been experiencing with your order, Michael. It’s completely understandable to feel frustrated and anxious, especially when you’re waiting for something special for your pet. Your concerns are important to us, and I want you to know that we genuinely empathize with your situation.
We attempted to locate your order with the information provided, but unfortunately, we were unable to find it. If you haven’t received a response from our team, please check your spam or junk folders, as sometimes our emails can end up there.
If you still don’t see any communication, please reach out to us again at info@mrfluffyfriend.com. We want to ensure that the team member handling your concerns is notified and can assist you promptly.