The selection of pet toys at this store is amazing. They have so many different kinds to choose from, and my pets have never been happier!
Excellent bed, very soft to the touch, perfectly sewn and with a bottom lining! Delivery to Nice in 9 days, faster no one delivered!
Dear Gusta, thank you for your wonderful review! We are thrilled to hear that you find our bed excellent, with its soft touch, impeccable sewing, and bottom lining. Your satisfaction is our top priority, and we're delighted that our product has met your expectations.
We also appreciate your positive feedback on the delivery time to Nice. We work hard to ensure timely and efficient deliveries to all our customers.
If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here to assist you.
Thank you for choosing MrFluffyFriendâ„¢.
Sarah
Team MrFluffyFriendâ„¢
Delivery slow
But very pleased with calming dog bed when it arrived. I ordered the cream and it's a lovely colour. Milly absolutely loves it.
Hello Regina, thank you for your feedback regarding your recent purchase of our Anti-Anxiety pet bed. We're glad to hear that Milly is enjoying her new bed and finding comfort in it. We apologize for any inconvenience caused by the slower delivery time, the delivery delay is not a common situation, but we truly appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to ensure that you and Milly have a delightful experience with our products.
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
The customer service from this company is awesome my package was lost and they send a new one the next day to me
Hi Jacob, thank you for your positive feedback! I am sorry to hear that your package is lost. This is definitely not a common situation. However, we are glad to hear that our customer service team was able to resolve the issue with your package promptly. Please don't hesitate to reach out to us if you need any further assistance.
Sarah
Team MrFluffyFriendâ„¢
This is my go-to pet store for all my furry friends' needs! They have a great selection of products at affordable prices.
Dear Emma, thank you for your kind words and for choosing MrFluffyFriend as your go-to pet store! We are pleased to hear that you have found our selection of products to be affordable and satisfactory for your furry friends' needs. We appreciate your loyalty and look forward to continuing to provide you with high-quality products and excellent customer service.
Sarah
Team MrFluffyFriendâ„¢
My dogs (Beagles) destroyed Mr Fluffy Friend within 60 minutes of arrival.
You may as well flush you money down the toilet
Hello Jamie, We are terribly sorry to know you are unsatisfied with our product. We have created our beds from materials that we trust. However, we cannot guarantee against the damage pets can cause, after all, dogs can chew through solid bone so NO fabric is safe. Thank you for understanding.
Tried for the past 2 mths 2023 to contact MRFluffy to NO avail ref $60 NOT recd dog bed order for my kids dogs.
Contacted their appt front desk MARIS and they too have not gotten this dog bed in SEATTLE after also checking their additional lg pkg room.
This MUST be a scam using our pets as a ploy!
C
Hi CF, thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Nondisclosure that cover is NOT REMOVABLE!
Nothing on order site or on packaging to show CANNOT BE REMOVED.
I bought XL 39" would never fit in a washer.
COMPANY IS OVERSEAS AND NO RETURNS
NO REFUNDS.
Thank you for sharing your feedback, JC. We apologize for any confusion regarding the non-removable cover on our XL 39" pet bed. We appreciate your input and will work on enhancing our communication to make this detail clearer for our customers. We understand the importance of transparency and will strive to provide a better shopping experience in the future.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
Travelled half the world to get here but I'm very happy! Love this product very much and i am satisfied thanks.
Hello Sheikh, that's amazing! Thank you very much for your review!
Benji loves his new fluffy bed.
He takes it all over the house, usually to have us in his sight line! Then he cosies up and has a nap.
Thank you for sharing your delightful experience with us, Micha! We're thrilled to hear that Benji is loving his new MrFluffyFriendâ„¢ pet bed and finding comfort in it. It's heartwarming to know that he carries it around the house to stay close to you. We designed our beds with both comfort and convenience in mind, and we're glad Benji is enjoying the cozy napping spot. If you have any questions or need further assistance, please feel free to reach out. Wishing Benji many more cozy and restful naps!
Sarah
Team MrFluffyFriendâ„¢
Very poor quality, don't waste your time or money! The website does not represent the truth about the product, and they do not live up to their claims about customer service.
First the sizing... I ordered based on Mr. Fluffy Friend's fit guide, but the Medium and 2XL are barely big enough for my Boston Terrier/Pug and Black Lab.
Second, the stuffing in these beds is completely inadequate. Aside from the ring that forms the sides of the bed there's no base at all, just a bit of random stuffing in the liner. This is useless, especially for our older dog that has arthritis and needs the cushioning.
Third is the representation of the bed as being 'machine washable', which is the main reason that I ordered them. Although the website does not say that the 'cover' is removable for washing, for customers that need a big bed for a big dog this is assumed. However the covering is not a removable, washable cover at all, but the whole bed is to be thrown in the washing machine! Larger beds are clearly too big for most machines, so the washing instructions address this by simply stating to 'hand wash' the bed... seriously? What an absolute JOKE.
Last but not least, when I requested to return them for a full refund I was told I had to return them at my expense (and within 30 days) to some depot in China! Clearly this would cost more than what I originally paid. As an alternative I was offered a meager 15% refund to just keep the beds, which I don't want as they're garbage. Everything about this company and their products is a load of BS. I am still going back and forth with their Customer Service people, and will lodge formal complaints if necessary. My advice? These guys are scammers - don't waste your money or your time!
Dear Colleen, we sincerely apologize for the inconvenience you've experienced with our products. We appreciate your feedback and take it seriously. We strive for customer satisfaction, and it's disheartening to hear about your experience.
Regarding sizing, we understand your concerns and will review our fit guide to ensure it accurately represents the dimensions. We also appreciate your feedback on the stuffing and machine-washability, and we'll work on improving these aspects for our future products.
As for the return process, we are actively looking into more convenient options for our customers. We apologize for any frustration caused by the current return process and will take steps to address this issue promptly.
Please continue working with our Customer Service team to find a resolution that satisfies your concerns. We value your input, and your experience will guide us in making necessary improvements.
Thank you for bringing these issues to our attention, and we are committed to enhancing our products and services.
Sincerely,
Sarah
Team MrFluffyFriendâ„¢
I ordered two of these beds. I have not received either and have contacted the seller with no joy. Instead they sent me a link to this site! Well what can they expect
This is their "explanation" and my reply
And if they want me to put a photo on the site - could they please deliver the beds
This is not acceptable - at the very least you could provide an ETA
Again, I would like a refund, if and when the beds arrive I will pay for them
Many thanks
Liz
On 24 Nov 2023, at 15:21, MrFluffyFriend <*******@mrfluffyfriend.com> wrote:
Thank you for getting in touch!
Due to an unusually high volume of parcels and limited airfreight capacity, there has been an unexpected delay in our shipping operations. This delay has affected many packages, and you might have noticed that the tracking information is either unclear or hasn't been updated promptly.
We sincerely apologize for any inconvenience this may have caused. Please be assured that we are in direct communication with the carrier to minimize the impact of this delay. We understand your concerns, and we want to alleviate any worry you might have – your order is still on its way!
The shipping company is doing their utmost to expedite deliveries, and they have advised us to request your patience during this time. They are working diligently to ensure your package reaches you as soon as possible. Please note that international shipping can sometimes take a bit longer due to customs procedures and other factors.
We genuinely appreciate your understanding and patience during this situation. If you have any further questions or concerns, please don't hesitate to reach out.
Sincerely,
Rose and your MrFluffyFriend Team
Dear Liz, we sincerely apologize for the inconvenience you've experienced. Our team is committed to addressing your concerns promptly. Expect a follow-up email shortly with detailed information about your order and an estimated delivery date. We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
I ordered 4 items totaling around $150.00. I have not received the products nor a response from customer service.
Dear Lee,
Thank you for bringing this to our attention. We are sorry to hear that you still haven't received your order amounting to $150.00. This is not a common situation as we always strive to deliver items within our promised delivery period. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I purchased MrFluffy bed for my pup who is very anxious. The description of this bed was very true to fact. She absolutely loves it!
Thank you so much for choosing MrFluffyFriendâ„¢ for your pup, Rebeca! We're thrilled to hear that our MrFluffyFriendâ„¢ bed has been a great fit for your anxious furry friend. Your satisfaction is our top priority, and we're delighted that the bed has lived up to its description and provided comfort for your pup.
If you ever need any further assistance or have any questions about our products, feel free to reach out. We're here to ensure that your pup continues to have the best experience with our products.
Thank you again for your kind words and for being a part of the MrFluffyFriendâ„¢ family!
Sarah
Team MrFluffyFriendâ„¢
No responses to multiple requests on e-mail. I want to cancel the order but nobody is listening. I'm worried that this is a scam company.
Dear Garry,
Thank you for sharing your experience with us. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I was a bit worried reading the reviews, I bought a medium sized bed for my cat, it's fine, soft and fluffy, better than expected.
Hello Carol, Thank you so much for the 5-star review! We only want what's best for your beloved pet.
All 5 star reviews are written by the company. Do not buy this product bad bad bad quality and what is shown on other videos
Hello N G., We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
My dog loves his new bed! Soft and comfortable. He is very content lounging or sleeping in his new bed. So glad I got it for him.
Thank you for sharing your wonderful feedback, Ronald! We're thrilled to hear that your dog loves his new bed. We designed it with comfort and coziness in mind, and it warms our hearts to know that your furry friend is enjoying it so much. If there's anything else we can do to make your pet's experience even better, please don't hesitate to let us know. We're here to ensure both you and your beloved pet are happy with our products.
Thank you for choosing MrFluffyFriendâ„¢!
Sarah
Team MrFluffyFriendâ„¢
Quality, size, returns, customer service, you name it, this is the worst Chinese-made product. Don't buy it!
Dear Amy, we're truly sorry to hear about your disappointment. We value your feedback and take it seriously. Unfortunately, you didn't provide your order number for us to check anything. If you have any specific concerns you'd like to address or if there's anything we can assist you with, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We're committed to providing the best possible experience to our customers.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
Subject to description delivered in short times. Very nice product and I am satisfied by this product.
Hello Pallab a., We are happy to know you had a positive experience with MrFluffyfriend. Looking forward to seeing you again soon!
Overview
MrFluffyFriend has a rating of 1.6 stars from 459 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 625th among Pets sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emma, thank you for your positive feedback! We're thrilled to hear that your pets are enjoying the toys you've purchased from us. Our team takes great pride in providing a wide variety of high-quality products for pets, and we're glad to hear that it shows. Thank you for choosing MrFluffyFriendâ„¢ for your pet's needs, and we hope to continue providing great products for you and your furry friends in the future.
Sarah
Team MrFluffyFriendâ„¢