The fluffy dog nest arrived on time and well packaged. It's super soft and snuggly for our doggie friend Thanks R.G.
This is so soft and comfortable. My girls love it. I got the largest so they could share it and it's perfect for them.
Thank you for sharing your feedback, Gillian! We're thrilled to hear that your girls are enjoying their new bed. Providing comfort and coziness is what we aim for at MrFluffyFriendâ„¢. If you ever need assistance or have any questions in the future, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
If you scroll down it states that "any false statements from an individual may be against the law".
What is against the law is that this company has false information as far as the care instructions for their orthopedic beds for dogs. You will find that they say these beds are washable on the gentle cycle and can be dried in a dryer. I followed those instructions and it ruined the bed! When I contacted the company through emails, the only way you can get in touch with them. I was told not to "soak" the bed in water. It is intended for "spot cleaning only". They told me that they are sorry for any inconvenience and thanked me for bringing this to their attention for future improvements in the company. Getting customers to buy your product and you put incorrect care instructions for that product which resultes in ruining the item and then the buyer is told the company is unable to return a refund or replacement for the ruined product if it is over their 30 day agreement. THIS IS DELIBERATELY MISLEADING CUSTOMERS AND SHOULD BE AN EASY CASE TO WIN IN COURT. I suggest telling all your friends and people you know NOT TO BUY PRODUCTS FROM THIS COMPANY BECAUSE THEY LIE TO THE CUSTOMER AND DO NOT TRY TO KEEP THE CUSTOMER COMING BACK BY REFUNDING MONEY THAT WAS DUE BECAUSE OF THEIR DISREGARD AND IGNORANCE which results in damaged goods that they sell to the public‼‼ WE SHOULD ALL INFORM EVERYBODY WE KNOW NOT TO TRUST OR PURCHASE ANYTHING FROM THIS COMPANY!
A dissatisfied and disgusted former customer.
Hello Kathy,
We're truly sorry for the inconvenience and frustration you've experienced with our orthopedic pillows. Your feedback is important to us, and we sincerely apologize for any confusion caused by the care instructions provided. We are continuously working to improve our communication and product quality, and your input will help us in this process.
We understand your disappointment and regret any inconvenience this has caused you. Please know that we take customer satisfaction seriously, and we're committed to addressing this issue promptly. If there's anything else we can do to assist you further, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.
Sincerely,
Sarah
Team MrFluffyFriendâ„¢
Complies with the description. I took a size 60cm for my Shih tzu and perfect. I recommend this seller.
Hello Diane, thank you so much for your wonderful review and recommendation. This means to us a lot here at MrFluffyFriend!
My dog Charlie is just a little pup and he loves the snuggle bed so much. It encloses him in so much comfort, no matter how he sleeps.
Hello Marie, we're delighted to hear that Charlie, your adorable pup, is enjoying the MrFluffyFriendâ„¢ bed so much! Providing comfort and coziness for our furry friends is what we're all about. Thank you for sharing your experience, and we hope Charlie continues to enjoy many comfy moments in his snuggle bed.
If you ever need anything else for Charlie or have any questions, feel free to reach out. We're here to ensure both you and Charlie have a wonderful experience with MrFluffyFriendâ„¢.
Sarah
Team MrFluffyFriendâ„¢
Product is complete garbage and they are scammers guaranteed means nothing if you must return within 30 and the return address is in China. DON'T WASTE YOUR MONEY!
Hello Richard, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our product and service with helpful feedback like yours.
My cats love it! It has really helped comfort them. And it's very pretty too. Love that it's machine washable. Thank you!
Dear Melitta, thank you for your lovely review! We're thrilled to hear that your cats are enjoying our product and that it brings them comfort. Our team takes great pride in creating items that our furry friends will love, and it's heartwarming to know that your cats are happy with their new purchase. The fact that it's machine-washable makes it even more convenient for you.
If you have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're here to ensure your cats continue to have a purr-fectly wonderful time with our products!
Sarah
Team MrFluffyFriendâ„¢
Shipping took a while but my Yorkie loves her bed. She even gets in it during the day. It's so soft.
Thank you for your feedback, Sue! We're delighted to hear that your Yorkie is loving the MrFluffyFriendâ„¢ bed. We appreciate your patience with the shipping process. If you have any further questions or concerns, feel free to reach out. We hope your furry friend continues to enjoy the cozy comfort of our product!
Best,
Sarah
Team MrFluffyFriendâ„¢
This store has a great selection of fluffy pet products. I feel good knowing that I'm giving my pets fluffy products that are secure and stylish.
Thank you for your kind words and positive feedback, Merla! We are thrilled to hear that you are enjoying our great selection of fluffy pet products. At MrFluffyFriendâ„¢, we take pride in offering secure and stylish items that bring comfort and joy to your beloved pets.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We are here to ensure you and your pets have a wonderful experience with our products.
Thank you for choosing MrFluffyFriendâ„¢ for your fluffy pet needs!
Sarah
Team MrFluffyFriendâ„¢
Absolute scam, product is nothing like there pictures and they wont post the 1 star reviews on their site, don't bother
Hello Stephanie, we are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Your company showed great customer service. The first bed I received was damaged and they replaced it.
Thank you. My cat is very happy.
Thank you for your kind words and positive feedback, Raimund. We're delighted to hear that you had a great experience with our customer service. We always strive to ensure our customers are satisfied, and we're glad we could promptly replace the damaged bed for you.
It warms our hearts to know that your cat is very happy with the new bed. Happy pets make us happy too!
If there's anything else we can assist you with in the future or if you have any further questions, please don't hesitate to reach out. We're here to ensure your furry friend's comfort and happiness.
Thank you for choosing MrFluffyFriendâ„¢.
Sarah
Team MrFluffyFriendâ„¢
Never got this item! Emailed that I didn't, but no help. Filled my email box with ads.
Don't buy! Company not trustworthy.
Hello Heidy, we want to make sure your concern has been addressed. You can contact us via email at info@mrfluffyfriend.com.
Jimmy loves his new bed. It arrived safely and the green colour is wonderful. I'd highly recommend your products. Thank you.
Thank you so much for your kind words, Jose! We're thrilled to hear that Jimmy is enjoying his new bed and that it arrived safely. The green color is indeed a popular choice, and we're glad you love it too! We appreciate your recommendation and are grateful for your support. If there's anything else we can do to make Jimmy's experience even better, please let us know. Wishing Jimmy many more cozy and delightful moments in his fabulous bed!
Ordered the bed for my dog in April still waiting sent a email still no reply can't find a contact number
Hello Colin, I want to make sure this concern has been addressed. Can contact us via email at info@mrfluffyfriend.com. Looking forward to hearing from you!
The orthopaedic bed was not very fluffy or thick. Returns have to go to China which is not on website.
Dear Janet,
We appreciate your feedback and apologize for any confusion. We strive to provide a delightful experience with our MrFluffyFriendâ„¢ products. We're sorry to hear about your disappointment with the orthopaedic bed. We'll certainly look into making our product descriptions more transparent.
Regarding returns, we understand your concern. To enhance our service, we are actively working on improving our return process, including a clearer policy on international returns. Thank you for bringing this to our attention. If you have any further questions or concerns, please feel free to reach out to our customer support team again.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
I was surprised that it came in an itty-bitty package, but wow did it pouff out! Takes up a lot of space, but very attractive and comfy.
Hello Connie, Thank you so much for taking the time to leave us this amazing review!
Not happy client here the one I saw on their advertisement sets my expectation, but the reality when I received it, its not kind that makes you happy
Hello Shawn, we are sorry to know you are not satisfied with the item. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Not sure if she likes it because she won't stay in it. But definitely not big enough for two dogs, so absolutely false advertisement!
Thank you for sharing your feedback, Carla. We apologize for any confusion regarding the bed size. Our team is dedicated to ensuring accurate product information, and we appreciate your input. We would like to assist you but unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns, please don't hesitate to reach out to our customer support team at info@mrfluffyfriend.com, and we'll be happy to assist you.
Best regards,
Sarah
Team MrFluffyFriendâ„¢
My puppy loves her Fluffy Bed and it looks like new after the washing machine and dryer! I have a miniature dachshund puppy and got the small.
Thank you for your kind words and for sharing your positive experience with our pet bed, Eric! We are delighted to hear that your miniature dachshund puppy loves it and that it still looks great after being washed and dried. We appreciate your trust in our company and hope that our product will continue to bring comfort to your furry friend.
Please feel free to contact us if you have any further questions or concerns.
Sarah
Team MrFluffyFriendâ„¢
This thing is a terrible piece of crap. And their return policy requires shipping back to China! This company is a sham!
Dear John,
We apologize for the inconvenience you've experienced with our product. We understand your frustration, and we're sorry that you're not satisfied with our return policy. If you need further assistance, please contact our customer support at info@mrfluffyfriend.com, and we'll work to find a solution that better suits your needs.
Warm regards,
Sarah
Team MrFluffyFriendâ„¢
Overview
MrFluffyFriend has a rating of 1.6 stars from 459 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 625th among Pets sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Ruth! We're delighted to hear that the MrFluffyFriendâ„¢ pet bed brought comfort to your furry friend. Our team works hard to ensure timely delivery and quality packaging. If you ever need anything else for your pet, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriendâ„¢