MrFluffyFriend

They charged me $49. I received nothing. They won't respond to emails. Just send my inquiry back to me by text!

I ordered the calming blankets for my dog and they are buttery soft. They were shipped quickly and my dog loves them! Thank you!

Is the most soft pet bed I bought. Really soft and clean. After I bought this bed, My baby slept in it every day.

1. The bed is so soft your dog sort of sinks to the floor.
2. RETURNS...i'm in the USA and they say returns but its to CHINA
DON'T BUY DON'T BUY DON'T BUY Still in plastic so no pictures.

No filling in the middle. Not enough filling in the sides so they lay flat rather than stand. Fabric extremely delicate

This is extremely nice and good product. I love this product very much. I am satisfied to this product thanks.

This website has amazing products, i bought 2 pet beds for my both dogs and it helps them relax in a super good way!

My Australian kelpie loves her new bed love this product. Its helpful for me and I am satisfied Thanks.

Lovely items i have two now both dogs love them, arrived earlier than expected, easy to order and will be using again.

I wish I had seen these reviews before I ordered. Now I don't know WHAT to expect. Will post when arrives

This bed is so fluffy, my dog is in love with it! I would definitely recommend this webshop to everyone!

My babies love this donut, it is perfect for them, not sure how it will be once I was it, so far so good, I am satisfied and do recommend it.

I requested a return as the bed is complete garbage and smells like anal glands and a bbq grease. Not pleasant. I paid $90 for this and can't even put it in the house. It's been 4 days and it still smells horrible. This was the response I got…

Hello Tara,

Thank you for contacting MrFluffyFriend.

I contacted our warehouse immediately and confirmed we don't spray anything on the fabric. This is because of the air-tight plastic packaging exuded its smell under different temperatures while in transit. This smell will go away in just a few days and is harmless to your pet. You may put it outside in an open-air area, under the sun, or use an odor-neutralizer spray.

We are sorry to learn that you are not satisfied with your item. I fully understand your concern. You will find all the necessary info about your return in our Refund Policy at this link: https://mrfluffyfriend.com/policies/refund-policy

Just so you know, you are responsible for the costs of returning the item back to us. It is necessary that all packages that are sent to us are provided with a track & trace number.

Otherwise, it is very hard to ensure the package will arrive, regarding the current chaotic situation at the postal services.

Because we can all use some extra help to save you from the hassle of returning and return shipping costs can be expensive, I would like to offer you something special. We can issue a partial refund where you can keep the product. We will refund you 15% of the amount from your total purchase since you are not 100% satisfied, and you are able to keep your order. Maybe a friend or family member will be very happy with it as a gift?

Would you maybe want a minute to think about it? Please let me know what you think so we can proceed or provide you with your special partial refund.

Kind regards,

Joyce
Team MrFluffyFriend

The only reason that i chose one star is because I couldn't choose zero stars…

I bought the product on 1/26/23. After unsuccessfully trying to track the package several times, it arrived 0n 2/14/23. They had delayed the order with the lame excuse that the carrier had "lost" the package. I had already sent 5-6 emails to by that time telling them to cancel the order. I kept getting "circular" emails that sent me back to the same email address over and over.

It arrived and I immediately asked for return instructions and got the same circular runaround several times before I got return instructions. Even though the product was shipped to me from a New Jersey address, the instructions said to return it to a Chinese address. When I got estimates for the shipping costs, they were well in excess of the price if the product. Even though it was a matter of principle by thi point i chose to not t return it for a refund.

Their tactics are obvious…stall shipment, stall return instruction response, ask you to ship to China, and by that time, the return window has closed and they would likely deny the return due ti time elapsed.

UNLESS YOU LOVE FRUSTRATION AND DEALING WITH A VERY DISHONEST AND SHADY COMPANY, RUN AWAY FROM ANY OFFERING THEY HAVE.

I love my new dogbed. This so helpful for me and i am satisfied. Love this product very much thanks.

Great goods! Came quickly, packed perfectly. Soft, smooth, threads do not stick out 10/10.The top of verson..

AVOID THIS COMPANY. They still do not offer to refund/exchange a DEFECTIVE BED. They ADMIT THAT THE RETURN IS TO CHINA and is very expensive. MFF has ZERO COMMITMENT to Customer Service and Customer Satisfaction. DO NOT do business with this company. You will be very unsatisfied and if you have a problem they will not refund, exchange or take a return...even for DEFECTIVE PRODUCTS. SCAM/DISHONEST

AVOID THIS COMPANY! THIS COMPANY IS 100% BASED IN CHINA AND IS AS DISHONEST AS THEY CAN BE. First, the quality of the beds are very inconsitent, I bought two and one was severely overfilled so my dog would roll off instead of sink in, and it had a horrible musty odor that would not go away even after one week. I tried to return the bed and was given a return address IN CHINA...the cost to return was twice as much as I paid for the bed. They did offer a 15% discount and also said that I could donate the bed (but no exchange or refund) but never addressed the real problem that the bed was defective and stank. DO NOT DO BUSINESS WITH THIS COMPANY...VERY DISHONEST CHINA BASED BUSINESS.

Bed is not XXL
Returns are sent to China
Bed cost 83.00 return cost is 85.00
Need I say more? Awful