OnTrac

For a short period we signed up to be a contractor with the company. We bought our vans and hired drivers. First few months they make you work with other contractors. No training, no videos, manual. The corporate staff sit inside their cubicle and only call and speak to you when things go wrong. They themselves do not know how to get things done.

I SYMPATHIZE withthis delivery person. There are No gate codes given, no instructions on directions. Nothing. Sometimes drivers stand 15 minutes to an hour trying to get someone to open building doors so they can put the packages in the mail room. Most times people refuse to open doors as there is no uniform.

Its worst than ubereats or postmates. Only 30% of the deliveries will have customer phone numbers. So there is no way to call.

The company needs to shut down. Completely unorganized and extreme parasites. Not only do the customers packages get lost due to inadequate information from them. The poor drivers are to take the blame.

Let me begin by saying these guys are rude and left a huge mess in my yard getting stuck, nice job guys.thanks then not only did they tear up our driveway, they pestered my 84 yr old mother in law to tow them out with here honda ridgeline. And. One of them ordered her to tell us they aren't going to deliver here anymore! GOOD, THANK YOU! But please come and fix the mess you created in our yard.

I always sigh/cry when I see something's being shipped to me via ontrac. Or as I call them -- offtrac...

They have left things outside my building but generally instead of bring them to my door as instructed they leave them in an unattended lobby right by the front door.

And if the package is the least bit heavy the farther it is from my door.

UPS. USPS. DHL. FedEx. They aren't so lazy or sloppy. [Though I will say that FedEx has a LOT of frustrated pitchers who should not give up their day job.]

I have started telling companies I order things from that I will automatically return anything shipped via on track and/or cancel the order.

If I could give them an infinity negative number review, I would.

They marked packaged as delayed for about 2 weeks. After no response from
The company after number emails attempts in the third week they went backwards and added a fake deliveredô date so they wouldnt be liable. Trash of a company.

My package was delayed 3 times! Then all of a sudden it says it was delivered at 7pm. I was home the whole time! My patio is next to my front door and I can see anyone who comes up to my front door. No one came! I called customer service and they said there was nothing they could do. They are absolutely useless! Do not use this company at all.

My fantastics order was being shipped through them. I live in a townhome community that's not gated whatsoever. Never had 1 problem getting a package. Amazon delivers same day here. They sent me a message saying that it was unable to deliver my package. I inquired about it and they told me that they ran into problems delivering because they needed a code to get in the gate. We do not have a gate and i told them that. They told me that they will relay the message to the carrier for another attempt. Failed again. After the failed i pleaded to go pick up the package because it was a Christmas gift. They said they don't allow that and they are sorry for my experience and to have a good day. No fixing anything. Never delivered the package. Fanatics has stated that they have had these issues with this carrier frequently now.

I ordered shoes and seen that my carrier was OnTrac, and me being me, I looked at their reviews, and they were terrible. So I was a little worried thinking my package would never arrive. My package was supposed to arrive tomorrow, but instead came a day early. Service was fast with my OnTrac driver! Thank you!

I've had nothing but nightmares when it comes to OnTrac. They are the absolute worst and Its beyond me how they are still in business. Every time I make a purchase and I find out that OnTrac will be handling my package I get nervous. Just last week they failed to deliver a package and I've noticed a trend, they mark the deliveries as delivered and the packages never arrived. I was outside doing my lawn when I received the "DELIVERED" notification and there was no sign of vans or trucks in the area. I've had bad experiences with them about 3 times this last year.

Avoid this company if you can help it. Sure; the package arrived, but I got into contact with customer service at least 5 separate times and they seemed to just tell me something i wanted to hear? I would ask them where my package is because the shipment updates on the websites said: "held at facility" for over a week. They would always say "just wait one business day." One business day would pass, no update. Then I reached out to customer service again and asked what is going on. Someone finally told me that On Trac was too busy and they were having slow shipments. I don't even know if that was accurate because other customer service reps told me that I wouldn't have to wait more than one business day? Absolutely a tragic business, seemingly no communication from the mysterious warehouse. I even asked the reps if I could just go to the warehouse and pick it up myself, since it was in my city for over a week! They said NO! What? Why not? So weird.

I have had an order from Walmart where they are the delivery company and they have taken 14 days and still no package. Amazon is using them and they still haven't delivered my package 3 weeks. I have ask both Walmart and Amazon to please do not use them. They are saying they did deliver on my Amazon and I have camera's 2 in front a Ring doorbell that alerts me that someone is at my door and I can see them and I also have two at my back door no one was there either.

The person in the phone manager system provides you options of using their call back system if not the tone of the voice then changes and has a tone that the person is annoyed that you are choosing to remain on the line for the next available agent. Bad PR in my opinion.

Drivers have left packages on top of mailboxes, which are not near the houses. Seems like a very safe/secure system. Today, the driver came up to the house and I saw him throw the package from the bottom of the driveway at the garage door. The package contained glass, good thing the shipper packed the box well. If there is a choice... DO NOT USE ON TRAC!

They delivered my package to an unknown address yesterday and I called within the 20 minutes that it said it was supposedly delivered to my house. They paged the driver numerous times and the driver never went to get it. I've called them 3x trying to see where my package is but they can't disclose where he dropped it off! Since the driver won't get my package they told me I have to call the shipper and get a new package! So the shipper has to pay for the drivers mistake? All because he didn't double check the address?! The company I bought it from should not be responsible what so ever! It's been 30 hours since the "delivery" and no package still. Hopefully whoever has it is enjoying it because obviously they are keeping it by this time. It's been 4 days now and they still have not reached out to me like they said they would and I still do not have my package.

They delivered 8 packages to me over the last month or 2 and I only ever received 1 package the rest they delivered to empty building and stuff in my area, always have 2 drive around and look for them, bad thing is the road I live on is a 1/4 mile long and I'm the only house on it

I can't even get my package delivered. Ontrac keeps making excuses. I wish the store would tell me they use Ontrac because I'd never order anything from them again. In the past I've had them just hand the package to a random person driving down my road. Left one somewhere I don't even know where. The people took it to the post office and they gave it to me. On another occasion they thought it under my sons truck. On another occasion the threw it on the road. On another occasion they gave it to my neighbor and said they left it in the front office. No office here just my house.