OnTrac

OnTrac delivered my package to another house as the "proof of delivery" proved. When I contacted their out of country costumer support, they said they were sorry and take it up with the seller. Absolutely awful service.

My package which shipped out of Tennessee, was send to California. I live in Wisconsin. Then OnTrac messaged me saying there was a problem with the address and they needed an updated address or delivery instructions. All of my shipping information is correct, but I reverified it for them. Their customer service is a joke, its just a chat bot. They only way to get a human there is to call the Customer Service of the retailer you ordered through, and they can get an actual OnTrac representative, who with my experience is still less than helpful. If your package gets shipped by OnTrac, you might as well just file for a refund.

This driver had the nerve to urinate on the side of my trash dumpster then had the audacity to deliver my package to my door with the same hands he just touched his private part with. So disgusting and I will be reaching out to corporate.

I ordered some items from Columbia and they were shipped via Ontrac. It was the week before Thanksgiving, so I should have known my office was going to be closed around the holiday and shipped to my home. But I also thought people would know how Thanksgiving works and how businesses are usually closed Thursday to Sunday. I watched the package through their tracking and could see it was getting close, so I contacted both Columbia customer service and Ontrac to let them know I could pick it up, they could send it to my house, or hold it over the long holiday weekend and deliver it the Monday after Thanksgiving. Friday came and I saw it was out for delivery. I contacted both Columbia and Ontrac again giving them my cell number and letting them know again about the three options. Same thing Saturday, same thing Sunday. Sunday was their third attempt to deliver so strike 3, I am out. Package was returned to sender. Order canceled. Several items are now sold out. I thought I lived in the age of communications. If you are able to implement a tracking system, why wouldn't you be able to communicate with others in the chain as well? Just horrible. Now the replacement shipment is late. Oh boy...

EVERYONE gets this or they get their package thrown or destroyed. They probably opened my package and then said I need 3 days to confirm my address which is funny because I ordered 2 of them and 1 was delivered fast by FedEx. The other I ordered first by OnTrac and it's still not delivered even after ongoing disputes on my address. It's Philadelphia pa. You cannot find Philadelphia pa? Don't work for a shipping company if you're bad at addresses. I cannot order anything if I did not add my address in so 2-3 weeks now and nothing. A refund does not even help the issue. I'm so frustrated / disappointed / angry at the shipping service.

I looked at the delivery date and it said delivered 8/3@ 2pm. Well I did not get that package and when I look at the picture THEY PROVIDE! It's a picture of the package IN someone's house! How would the delivery driver take that picture in someone's house? It's not making sense. This isn't right I spent my hard working money on things I needed to be here in a timely manner. I have added a screen recording of the package details.

Ontrac was supposed to deliver my package in October it's now December but never received it wtf wtf the only reason they give is that it's undeliverable? What does that even mean?

Friday the 13th turned out to be my worst nightmare thanks to ON TRAC, which claimed they delivered my #20 Barry Sanders special order VAPOR FUSE, ELITE hoodie-jersey to my front porch with NO PROOF OF DELIVERY! No photo. NO nothing, but the run around from a chat bot. I got a refund from the retailer, but I can't continue to play delivery roulette, so unfortunately, I will never order again from the original retailer because I have zero control over which delivery carrier they opt to use. UPS is TOPS! ON TRAC is toxic and isn't squat. I'm turning them in to the Attorney General in California and MIchigan. We should get a class action lawsuit going. I'm distraught because I ordered early, and it was a Christmas Gift! I read allegations that ON TRACs own staff steals customer packages and if true, I bet someone STOLE my #20 Barry Sanders jersey!

Caveat emptor,
Dissed Detroit Lions Super Fan

Request that your product not be sent by this company. Almost certain to be lost. They will tell you lie, tell you to wait, and say they are doing their best. Lies.

After a one week delay and two unanswered inquiries with the company, my package is being returned to sender despite no one even being on my porch the day of the attempted delivery. Very disappointed with this service.

This is the worst delivery company on earth deserves to be cancelled. My package was sent back to old navy because OnTrac refused to update my address they also have no option to pick up because it's such a small POS company! Also one of my packages was thrown in the yard grass! They didn't even sit it at my door was thrown in the grass and they just turned the sprinklers on!

My package is showing as delivered but I never received it. I opened a ticket about it, and they asked me for two days to investigate and I just received a reply saying that my package was delivered but I didn't receive any proof, photo, call, etc. Now they are asking me to contact the seller to tell them what happened. What I'm going to say? Send another package? This is the worst delivery company.

Every bad review is real. Please do not use this company. They will steal. I ordered 4 packages. They stole one. Their customer service is a joke. My tracking update says delivered. And no one came to my house. Please avoid this company at all costs. If you received your package it's a blessing. This company will steal your package and mark it as delivered

One star is far too generous for the abysmal service I received from OnTrac. My package, which contained crucial time-sensitive documents, was promised for delivery on Monday. Tuesday came and went. So did now, Wednesday. I called customer service, where I was met with the robotic equivalent of a shrug. They provided a tracking number that seemed to be stuck in a time warp, perpetually showing "In Transit" as if my package was on some sort of existential journey through the cosmos. The sheer incompetence and lack of communication from OnTrac is simply unacceptable. If you need something delivered reliably and on time, avoid OnTrac like the plague. They're about as useful as a screen door on a submarine. I'd rather trust a carrier pigeon with my next shipment.

3 TEMU PACKAGES in the past were stolen by Ontrac delivery people! So, I stop buying from TEMU, that was over a year ago, 2023. Then, start buying from TEMU this month, guess what, never learned my lesson. TEMU, shipped via ONtrac, your guessed good as mine. No Package, No Delivery, even do it stated out for delivery this morning. It's now 8:00 pm, and still No Package. It's so frustrating! I don't understand why Ontrac got away with this, should Business Bureau investigates their questionable business practice. Ontrac should be Closed.

This was my tracking number
1LSCY8Q*******CGK shows on the screen that it was delivered, but this is false. The package was never received. The worst thing is that no one takes responsibility for the delivery. I requested of package delivered but there isn't. I do not recommend this carrier company for shipping.

1LSCY8Q*******CGK

My shipment by OnTrac was expected to arrive 12/2/24. Got to the local facility 11/28, supposedly went "Out for delivery" 3 separate times, once even claiming falsely to have delivered my package WITH A FAKE SIGNATURE when they 100% did not, and it was back "In Transit" the next day. When contacted, OnTrac opened an "investigation" and concluded that my package had been lost, and told me to contact the seller. THE SELLER WON'T REFUND ME THE OVER $200 I SPENT FOR NOTHING BECAUSE THEIR DRIVER MARKED MY PACKAGE AS DELIVERED. 99% certain they stole it, it was 11 pounds. Reinforced by the fact that it still shows as "In transit" in OnTrac's system, they have admitted to losing it, but they never bothered to change the status from "Delivered" in the retailer's website. Disgusting company that refuses to take responsibility for its wrongdoings, instead forcing their customers to pay for hundreds of dollars worth of product including christmas gifts that's most likely sitting in a delivery driver's garage.

Package shows unable to deliver because they needed a code. I do NOT have a code I live in a house in the country! So now my package will be delivered in the next 2-3 days. Hopefully! And don't try to talk to a person except with chat! Customer service is something they do not care about!

Absolutely not and I'm going to cancel my AliExpress and any other company that uses them. On 10/17/24 at 8:30 pm, the delivery driver hit my car parked in the front of my house and kept going. My Ring got her on camera throwing the package on my stairs, taking her picture and walking away - hit and skip. She knew she hit my car and had to feel the impact. I spent hours on their website trying to get some assistance. I got nothing but dumb auto responses. The phone number I finally got, no one answers or they're self-service - press 1,2, etc. The answers are standard comments - absolutely no help whatsoever. I may have to pay my $500 deductible because of OnTrac's terrible driver if the police can't locate her. That little $35 package was not worth it.

The absolute worst delivery service company EVER.! They have now lost 3 packages with zero explanation except the packages just disappeared. I guess Houdini was brought back and performed his magic. Customer Support is useless. Poor pictures taken of package showing no background of delivery address and of course no package ever made the destination. When I reach out I receive several different excuses when the PACKAGE WAS NOT DELIVERED AND NO VALID PROOF GIVEN. JUST A PICTURE OF THE SHIPPING LABEL ON THE PACKAGE. That is not proof of anything. The destination is a business with large very visible signs and delivery instructions were given for the driver. Waste of time to do that they don't follow the instructions at all. Thank you for being a complete useless delivery service that loses packages and does nothing to try and find them.