OnTrac

I have had four deliveries from OnTrac in the last 5 months. Three were delivered to the wrong address. I had to hunt the shipments down and OnTrac did very little to find the misdelivered shipments. The forth shipment, which was last night. The driver removed my item from the shipping container (a cocktail dress) and stuffed it in my mailbox. I now ask online vendors how/ who will be the carrier for my order. If it's OnTrac, I request a different carrier and if vendor will or cannot change carrier, I cancel my order. THE WORST!

I ordered a doorbell button, with video, from Home Depot. The doorbell was ordered in November and was supposed to be delivered on December 6. December 6 has come and gone but I have no doorbell.
I have three Home Depots within a five-mile radius of my home. I ordered online because Home Depot said it would deliver it to my house sooner than delivering it to the store. It'll be a close race now!
This business, On Trac, has finalized my decision to not use Home Depot online items.

I wish there was a negative 100%. Not even 1 star worthy. Should be called Inblackhole not ontrac. They lose packages and just because something says delivered doesn't mean it was and they NEVER provide a pic or any proof. They don't update their tracking and the 3rd issue I've experienced is a label is printed and then sits in the black hole for 6 days! I cringe every time I order from anywhere and they use ontrac. THE WORST EVER!

EVERYONE - whomever your vendor is that is using OnTrac EMAIL them. Ontrac doesn't care. I get nervous everytime a vendor ships to me via ontrac. Here we are again my package is delayed for a week now. Everyday I see "shipping delay". My package is a hour drive away. Email the company that is USING OnTrac, hit them up on their socials. Do everything you can to help loose ontrac customers. It's not OnTracs fault that everyone that works there are incompetent rejects, its companies trying to save a buck by using them. I mean seriously I dont know how OnTrac is still around, theres so many options and examples great delivery logistics, then you have these trashcan people lol.

The tracking said pending delivery delay on July 27th. However, when I inquired with OnTrack about where my package was, they then changed it to say it was delivered July 26th to my front door which it was not because I have a recording doorbell and no one showed up at my door. I tried to file something with them. They said they get back to me in 48 hours. Still haven't heard from them. Apparently they don't deliver packages but say they do

I live in a gated community with locked buildings. Three purchases from different companies have now been shipped by Ontrac. The first one there were constant changing of delivery date. Ultimitley the lost the $300.00 item and the company I bought from sent me a replacement by FEDX that I received in one day. This item was purchased from a company on Amazon. The second item was purchased on Ebay after several failed delivery attempts and about 3 week delay I finally received it. Today I got notice that my 3rd item from Walmart was attempted delivery today. Here we go again!

Honestly, I'm now confused...
Ontrac couldn't provide me with tracking information for around 1 week now and the company I ordered my package from (temu) never emailed me or informed that my package was delayed, missing, or just that ontrac didn't inform them yet about my order tracking. I made sure that the tracking number was valid (copy and pasted) and for some reason it still won't show me my tracking order. I'm pretty sure I'm never going to get my order as I placed this order pretty long ago. I'll make another review if I even get my order.

I order from Staples periodically and they insist on using OnTrac. The OnTrac drivers are lazy and dishonest. First, they never ever come to the door. They leave every delivery on the street, at the bottom of our very very long very very steep driveway. And the drivers lie: twice they have claimed that the delivery was signed for, except they got our names wrong and we didn't sign anything because they never came to the door for us to sign for anything. And once they claimed they couldn't get to the house to deliver the item because of the gate across the driveway - except there is no gate across our driveway. None.

DO NOT USE ONTRAC.

And I only gave the one star rating because this site does not allow you to give no stars.

After a month of not finding my package they said this "Unfortunately due to the time that has passed since the delivery, we are not able to investigate and try to recover the package. For a resolution, I must advise you contact your seller as this package is no longer in our possession."
They should still try to investigate the driver and what happened because the driver said they left it "at locker" but I contacted the locker company and there is no record of a delivery on that day. So what happened to it?! This company does not care about their customers. I hope I never have to use them again. THE WORST CUSTOMER SERVICE!

I did not receive my package words over $300 of merchandice from temu. Because on trac sucks, they are either thieves or idiots they take a picture. Of the package being delivered, but it does not even come close to representing the doormat that is in front of my apartment, who are they fooling

I was mad that my package wasn't delivered to my address when it said delivered on the tracking information, but one worker Leticia came the next day to my house to help me find it and it ended up being in a house undergoing construction. She was very nice and made sure I got my order before she left. It was delivered to the wrong address at first but she corrected it

I was waiting at home the whole day for my packages to arrive, just to get an email that they were delivered though they wasn't, when I called their customer service I was told almost that I'm lying because the driver scanned the package on my address, I have no word to describe how disappointed I'm with them, their service is a real joke! I reordered my packages and this time I had to pay 15$ to get my packages delivered with another carrier

So I've gotten more than 1 temu order. My first delivery came at 9:49 pm...I thought it was a one off. Well this last delivery was worse! I was told that I could expect delivery by 12am no later this was at 8:57 pm. It was impossible to get anyone live in a call and the live text agent Nya was extremely rude and ended our chat due to my request for a phone call. As soon as she ended the chat I received a text update to say that delivery was attempted but noone was home. This was a lie, noone ever came and I was parked at the front door due to my apprehension about the late delivery. Needless to say Ontrac is trash!

Worst courier company ever. I do not recommend them at all.
I have medical supplies that were supposed to be delivered last Friday and it is now Tuesday and On Trac apparently does not know if it is in their warehouse or in transit to the warehouse. They send out the packages on a first come basis and they don't know when I will get mine, even though it came from a medical supply place.
Oh and their excuse is because of Covid.
Now on the phone with the supply company and BBB is next.
No proof of purchase because the hospital ordered it.

My order was placed on November 27th. They did not ship until November 30th. From November 30th until present which is December 9th, I receive a daily e-mail updating the delivery date as 12 PM the next day. They just change the date in a loop. They do not answer the phone in ANY department. Their message offers a call back,,,, Nope! Not happening. I just got the next e-mail,,,, it will be here tomorrow, for sure. LOL By the way, this shipment is usually an over-night delivery on their normal route. Again, LOL! Seriously I wonder where my package is.

They are totally off trac. They did it 2 times with the recent company I ordered with, but why would this company trust shipping with this carrier? Why? I don't get it. On Trac cannot be trusted anymore with my package shipping. I would not even use them to ship my packages through them. They don't care about picking up anything and get it shipped and delivered.

The fact that it is called OnTrac is extremely amusing because they are anything but on track, they have been telling me for three days my package will be delivered that day and yet again today they have said it will be delivered tomorrow instead. The insane part is that it has been in my town for two days now and they still couldn't manage to just bring it to my house! I am going to call jcpennys and recommend they never use this company

LYING, lazy, useless employees! My packages have been sitting at our local airport since the 24th! (It's now the 28th and they still haven't picked my items up!) my items passed through customs and were set for pick up on the 25th. They have refused to collect the packages for 3 business days now, they are just collecting dust in a room at an airport in my city. This has pushed my deliver date back by a week! When I contacted them, they lied right to my face and claimed they aren't responsible for this part of the shipping process. Contacted the shipper and the airport and was told ontrac is a big fat liar! They are slow and lazy! When I confronted them about the lie they began to send auto responses with tracking information I already had! Then lied again and said they were "waiting for the items to arrive to them"! Disgraceful company!
Date of experience: September 28,2023

They don't even deserve 1 star. They using illiterate people to delivered packets. 2 weeks in a row they delivered my packets from Shein to the same wrong address and I have been living here for 2 years and never had a problem with a delivery to my door. I'm going on a trip and don't have the items I ordered. All they dont give you a refund they will email you and tell you to contact the Comany you ordered from when they are the ones responsible for the stupid drivers they hire.