Optumrx

Have used Optumrx.com for about a year now. The only problems I've had originate from my doctor's office (soon to be my ex doctor's office). Twice the doctor's office refused a refill, for no reason. I went to my Optumrx web page, clicked on "request call back" and, 20 seconds later I got a computer generated call, 20 seconds after I pressed the number 1 I was speaking to a helpful rep who gave me the direct phone and fax numbers for my doctor's (soon to be my ex doctor's) office to call. Called my doctor's office and, 10 minutes later had an email from Optumrx that the refill order was received and my medication was on it's way. I have never waited more than 3 days for delivery of my medication except when my doctor's (soon to be my ex doctor's) office falls down on the job. Best prices, best service. Good on you, OptumRx!

I am new to Optumrx. The first prescription was for 5 of my medications. It was late and I had to go to a local pharmacy to get emergency medications, which I had to pay full price for because I had just 'filled' them at Optumrx. When the prescriptions arrived 7 days later, I was missing one 90 day prescription, only received 60 days. They sent the rest later.
The second prescription I ordered was for a blood thinner which I need as I have had pulmonary embolism in my lungs twice. They received the prescription on the 5th and it is now the 19th and I have not received my medications.
They always say it is because of the shipping not them. I order a lot from Amazon, Wayfair, Walmart and many other companies. I have always received my items within 5 days of notification that they were sent. I have a hard time believing that 2 out of 2 times my meds were late 10 to 14 days because of the shipper.
I recommend nobody uses Optumrx and I will not any more. It will cost me $39.45 a month to go to the local pharmacy and get my prescriptions. May not sound like a lot but when you are retired, you try to save as much as possible. It is cheap for the price for the anxiety I have gone through getting meds after I have run out.

I order a couple at home Covid tests with over night shipping. After a week and not receiving my tests I called the company several times for my tests to be shipped. Each time they promised it would be shipped same day and I would receive next day. This never happened. I was on a tight deadline as I had upcoming travel and ordered it a week in advance and still didn't receive it. I emailed them and told them I'd like a refund since i never got the tests and had already left the country without them. 2 weeks later then sent me a tracking number for the test even though I had already asked for a refund. DO NOT BUY FROM THEM!

I was talked into trying them for an outstanding discount guarantying my meds would be received prior to running out. I received half my meds with the price triple what I was quoted, and I still do not have all the ones I need. I have called them multiple times for hours with no resolve even though the last person said it was their fault and she was sorry. Now I am cancelling the orders I did not get and trying to get my local pharmacy to fill them and struggling as it still shows OptumRX just filled them. I would stay completely clear of this company even if they do promise a cheaper price>

Pay for my scripts by check because of data breaches that has forced me to put a freeze on my credit cards. After they receive my check, cash it and it clears my checking acct., they do not post the bill being payed for 4-5 weeks later. When they call me to remind me to reorder, they tell me I have a outstanding balance that needs to be paid. To me, they need to do a major overhaul of their accounting dept.

Do not, I repeat! Do not ever give them your credit card number, they will charge your meds to your card without your permission. They call you that your med will be a lower price, you say O. K., charge it to my card, then they call you back with a MUCH higher price, you say no! They go ahead and put it on your card anyway. When you call them they lie and say they took it off, but they don't. I called my credit card co. And they took it back from them, now they are dunning me for $106.00! They'll NEVER get it!

Although I am satisfied with receiving prescriptions, the one major issue I have had with them is that it is not possible to change primary care physicians. For some, that will not be a problem but for others, it means that the process is for medications to go to the first physician you had when you signed up for Optum Rx. They will ALWAYS without fail, no matter what you tell them, contact that doctor even if you have not seen that doctor for years and have had a different doctor for years.

They will tell you over and over that their system does support changing doctors but it does not. When the old doctor rejects the prescription, you need to call Optum Rx and provide them with the "new" doctor information. If you have monthly prescriptions, this must be done monthly. It is incredibly inefficient and after speaking to more than a dozen reps, this is exactly how they operate. Truly bizarre and they really should be shut down for safety reasons.

My son needed an emergency medication (which IS covered under my plan) late at night on a weekend when ALL the nearby in-network pharmacies were closed. Optum denied my claim and I had to pay out of pocket (which was very expensive) or my son would have ended up in the hospital. When I explained after the holiday that it was an emergency situation and I needed to be reimbursed (I should have only paid $5!) the customer service person spoke down to me, refused to help and basically told me tough luck. HORRIBLE experience.

I went 3 weeks without my diabetes meds because they couldn't get info correct, I got 5 different answers from 5 different people that could hardly speak English. They kept telling me I have to "let my health insurance pay" and my health insurance said "we don't do anything with prescriptions because your company opted out and uses OptumRx". I have contacted my HR and nothing can be done to let me get my meds from my local pharmacy... which by the way only charges 25 dollars per month for one of my meds, OptumRx is 150.00 for 3 months. The other was 5 dollars a month and OptumRx 175.00 for 3 months. They force you to get 3 months at a time. Ohhhh then there's the "We didn't get the approval from your Doctor" act! It is a shame my local pharmacy tried to save me money by doing a little work to look into cheaper cost for me and OptumRx makes huge profit. Gotta wonder if my main company I work for owns them and is making profit off my health?!