Optumrx

Just like United Healthcare, the parent company, OptumRx is NOT about customer service or your healthcare. It's all about taking your money, and causing delays in getting your medication. Watch for higher prices, especially through their "specialty Rx" program if you are forced to use that rather than have services provided through your physician's office. They are a poor excuse for a company, (as is UHC in general) completely disorganized and should be dropped from any and all employer-sponsored health plan. But, hey, for your employer, I guess they offer the cheapest way to appear that employees are getting "health benefits". If I could rate them as a "0" I would.

My wife has tried 6 different anti-anxiety medications many of which led to horrible situations. Finally we found something that worked and Optum won't approve a tear reduction so that we can afford the medication to make her better. They want her to take more different medications that aren't going to work and keep experimenting to save them a dime while risking her safety.

January 19 I placed an order for my specialty medicine. I was supposed to get it a week ago it never arrived however they took the $40 out of my account on January 19 to pay for the medicine which I never got. I called the supervisor after waiting 55 minutes getting disconnected getting back on again and the supervisor send the medicine today and guess what no needles to give myself the injection I had to get back on the phone with them tonight 25 minutes on the phone again unacceptable

OptumRX is very hard to use. They reject your refill requests and never contact you to tell you. This has happened many times and this time my doctor even tried to call in the refill. After being transferred 7 times, he gave up and gave me a new prescription on paper to send in.

OptumRX also gives you conflicting information. And when whatever they promised when you call and speak to one rep will be rejected, leaving you to call back and talk to someone else who won't help you, won't listen to you and won't let you talk to a manager. This kind of behavior makes me so angry. It's essential I receive my meds and when you can't get OptumRX to help you, you have nowhere left to turn. I'm only using them because United Healthcare makes it mandatory. They are terrible.

Upon repeated calls they were not able to help me get my medication in a timely minor. I had to go days without the medication. If something happens to me because I could not get my medication in a timely manor, I hold them soley responsible.

Have used Optumrx.com for about a year now. The only problems I've had originate from my doctor's office (soon to be my ex doctor's office). Twice the doctor's office refused a refill, for no reason. I went to my Optumrx web page, clicked on "request call back" and, 20 seconds later I got a computer generated call, 20 seconds after I pressed the number 1 I was speaking to a helpful rep who gave me the direct phone and fax numbers for my doctor's (soon to be my ex doctor's) office to call. Called my doctor's office and, 10 minutes later had an email from Optumrx that the refill order was received and my medication was on it's way. I have never waited more than 3 days for delivery of my medication except when my doctor's (soon to be my ex doctor's) office falls down on the job. Best prices, best service. Good on you, OptumRx!