Optumrx

This company is predatory and needs to be stopped. Appears criminal to me. Be prepared to be screwed.

Completely inept and has now caused a lapse of 5 days in receiving correct prescription for organ transplant patient.

First RX called me about having mail order prescription service. They asked me and I called back because they left a message that they can deliver my medicine. When I called there number to start the prescription service I got mixed information. The customer service tried to tell me that they can only see two prescriptions from walmart. I didn't believe him because first of all I didn't tell him what pharmacy I use he told me. So he had a list of my medications but he wanted the RX number which Walmart has all the information and all pharmacies have all the information if the customer has used that pharmaceutical before. But he wanted me to call the doctor's office to get the RX number in response I asked him does not Walmart has all the information. Which Walmart does so why bother the doctor's office getting more people on the phone more waits for the other people that wants to use the doctor's office service. Why bother the doctor? So since this customer service kept going round and round with me with that and I kept saying this is crazy you're saying that the doctor got to send you the information and then in turn you got to call Walmart to confirm it. Now that's crazy why do double time just call Walmart and get everything confirmed they got the RX number they got how much you supposed to use every day they got the information about what the doctor put you on for everything is at the pharmaceutical if you use in prescription. So why is the RX number so important that you got to bother the doctor's office for it they are ready busy. I have no understanding for RX practices why not just call the pharmacy get all the information you need and that's it. Then customer service tried to tell me it is a protocol for the pharmacy and I told him I said I don't believe you because I have went from Walgreens to CVS to Walmart and I did it myself it didn't need a doctor's office to transfer a prescription. So I told him there's something wrong with this system and I said from the flax that I have gotten from you is probably something wrong with your mail order service. No understanding whatsoever. Change your practices RX I'm sure the doctor's office is will appreciate it!

I absolutely hate that my company forces me to use this pharmacy. Their service is garbage, they have so-called regulations that my former mail order pharmacy doesn't have for the exact same prescriptions that require me to sign for deliveries (which show up when I'm in the middle of a client call almost every time, which results in me having to go to the post office to pick it up).

Their customer service is essentially non-existent with canned responses. Their website is garbage (the constant pop-ups that are pointless and unnecessary *and* you can't disable them - yes, I'm aware I'm viewing my medications every time the page loads, thanks so much), trying to find the documents or message their emails direct you to is like a treasure hunt I didn't ask for and is a punishment with no prize at the end, and the most used features are buried in 2-3 levels of dropdowns that don't even make logical sense in the first place (I still haven't figured out how to access the documents directly from the site since there's no path in the browser address that shows you where the link in the email comes from).

I have literally begged our HR department to consider another option or to let me use my old pharmacy multiple times because OptumRx is such a hassle. Every doctor's office and hospital that's had to use them is painfully aware of them as well - when they hear that I have to use optum, the prescribing doctor has commented that they're a nightmare to deal with.

I'm guessing they're dirt cheap to get companies to contract with them (which would explain their horribly-designed site and non-existent customer service) because I can't for the life of me understand why else any company would use them.

I really don't believe this happened to me it's a real nightmare so my doctor pain management doctor Cuts me off after being with her for two and a half years she got busted prescribing fentanyl spray and she's running scared I happen to be the breath of her wretchedness so my medication got wet while I was thinking the whole month in of April 2023 I called Optima more X After experiencing bad Medical Care in Orlando and the surrounding areas Jacksonville was very good for pain management but anyway here I am with all my medication I filed like an emergency type situation and they're everybody I talked to has an answer that equals nothing and all they keep saying is you need a prescription to get your pain medicine when I did emergency prescription override I thought and so here I am four and a half months later approximately without my medication and optimum Rx won't do a dog on thing about it but just say you need a prescription my point is if I need a prescription then why do I need optimum Rx every time I try to present even a prescription to them that was not accepted so I don't know what these people do or what they're really good for cuz somebody tell me please because without my type of tall and Fioricet well it is for your set and without my oxy 10 my blood pressure goes up and the hospitals in Savannah Georgia really suck and Urgent Care one percent of the doctors here are fair and uphold the hypocratic of don't be a fool and move to Savannah and try to get good medical treatment because I have not experienced that it's been a total nightmare

On Monday 12/18 I released I would be out of my Diabetic medication and the shipment said 12/20-23. I called Optum was told that tracking showed 12/19 so I would not need the 5 day local fill. On 19th said it would be here by 9pm but still in Arizona. Was told By Optum pharmacist he would send 10 pills to 24 hour walgreens. Instead he send a 3 month supply over there that could nit be filled. Next morning I called optum they sent 10 pills to walgreens. Went on walgreens app they wanted $40 for 10 pills when I paid $10 for 180 pills. Called optum back person checked with someone and said she could drop it to $19 and email me a refund form just mark pills didn't make it in time. Never emailed me the form and price was still $40. I called back and Optum said they never told me any of that and even if recording said that on their end they would not honor it. Made me miss 2 doses of my vital meds caused my sugar to raise up. Order got here and had my meds but I don't like the lying I could have possibly got help from my dr for my meds had I known that my meds would not be here when I needed them. Also $4.00 a pill seams to be above cash price for this medication so it seams like we are treated worse than people off the streets. I was told this would all be brought up at a meeting but they need to have ID numbers when they talk to you and need to tell you the truth and log everything into the computer when they offer a solution so that they don't call you a liar and other workers are on the same Paige. I hope that they fix these problems and I put this out here so people remember to get the names of who they talked to log time of call and demand that they put the stuff they promise you in your file.

Let me start by saying this is my first-ever consumer review. I understand that healthcare institutions make decisions in an attempt to control costs. I say this from a viewpoint of a healthcare leader, I have been a nurse for 28 years and in leadership for 18 years. I am 55 years old and have been hypertensive since I was 23 years old. During this time I have experienced different ups and downs in the management of my blood pressure. My regimen includes Norvasc, Hydralazine, Coreg, Cozzar, Furosemide, and Clonidine. For some reason, Needless to say, I am not easily controlled. OptumRX has decided that they would longer cover the Clonidine that I have been on for the past 15 years. If you are a good clinician, you would know that you do not abruptly stop Clonidine as it will cause a significant rebound event. My provider submitted an appeal and they have denied it. I am currently waiting on a 2nd appeal; however, what if I were not on top of my health? What if I had no knowledge of medications? This is a very sad time in the history of healthcare and OptumRx is not doing anything to help this situation. To be continued...

This company is horrible. Stay away from them on October 15th signup day. They do not listen and do not communicate internally!