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Illinois
1 review
7 helpful votes
Follow Louisa K.
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PayPal is no longer interested in having me as a customer. I had to replace my card due to fraud. There was no way they Would allow me to do this. They are so focused on selling their own PayPal card that they can't deal with anything else. They played mind games with me for two days through their message centers which they falsely claim as customer service. All of them selling PayPal card which I don't want. My question now is, who did they well this company to. It's not the same as it was

Date of experience: May 5, 2020
Texas
1 review
7 helpful votes
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DO NOT USE PAYPAL
August 20, 2020

PayPal does not protect you as a consumer and secure your payments and order. I order about $260 that I never received the package. PayPal dispute and said there is a tracking number delivered. There is nothing they can do. I request photo and proof of deliver and they can not provide. So if PayPal is not care for their customers why we have to use them and keep loosing our money. Go somewhere else if possible. I don't know how this company can grow so big with all the theft.

Date of experience: August 20, 2020
SX
1 review
7 helpful votes
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I'M DONE WITH PAYPAL
December 25, 2018

They are nothing but a bunch of crooks. I just lost $126.00 on an item that I bought on eBay but never received. They ruled in the seller's favor even though there was clear evidence that I did not receive my item. There is no buyer protection with Paypal... they just don't care period! At this point I'll take my chances with other alternatives.

Date of experience: December 25, 2018
California
1 review
23 helpful votes
Follow Kim M.
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Paypal has terrible customer service - use Google Checkout instead - I just accepted a payment on Paypal and for no reason other that the amount was larger than other transactions the amounted was placed on "hold" and my account was "restricted."

I had to spend 3 hours trying to get my account restored, which I am told will take 2-3 business days. In the meantime, the funds are unavailable to me. Had I known it was this much trouble, I would have just used Google Checkout or normal bank.

Also, I received a very rude call from a woman from Paypal who demanded I tell her what my transaction was for. When I asked her who she was and why she needed to know, she hung up on me and placed the hold on my account.

I would not use Paypal in the future. Stick with your bank or Google Checkout.

Note: Paypal also charges more per transaction - to receive $4000 Paypal charged $130. Not a good deal.

Date of experience: February 6, 2009
New York
1 review
1 helpful vote
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Claiming "money laundering" PayPal keeps money sent through their service for it's own account. They violated freedom of information law by refusing to provide transcript of statements and claims they asserted while communicating with me. And they consistently changed their claims and reasons for failing to deliver the money they kept for themselves.
Simple flat-out theft.

+1
Date of experience: April 1, 2022
California
1 review
4 helpful votes
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Despite its rep for protecting people when shopping online, Paypal is just cannot do it. Because of past buyers using Paypal to scam them, they have now favor the sellers vs the buyers when it comes to scams. Apple and Google pay apps does a better job at protecting you from scams.

Date of experience: September 30, 2020
Canada
1 review
2 helpful votes
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Service
December 24, 2020

Their service sucks, big time. They want to make money without providing any service. On is on hold for over 30 minutes, u get through, then get transferred again. They tie up your money, ignore your requests, the lack of communication is a large 0. I will only recommend them to enemies.

Date of experience: December 24, 2020
Australia
1 review
9 helpful votes
Follow Ovidiu I.
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I noticed how PayPal banned people who have different political views, so I went on their community forum and asked about the status of free speech when using PayPal. They did not reply to my post, instead they banned me from the forum immediately. This is such an unreliable service. I'm glad I didn't come to rely on this PayPal crap.

Date of experience: November 9, 2018
India
1 review
1 helpful vote
Follow sudhanshu v.
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These guys are awful.
I created an account with them and was using it to get payments from my customers.
For 3 months everything was fine but then suddenly they Blocked (put a limitation) on it saying that I need to send some papers fpr proof.
I did that but still they are not withdrawing the limitations.
They even blocked my $200 which was there in my account.
I don't know what to do as it has almost ruined my business.

I want to sue them, they are bloody scammers!

Date of experience: July 26, 2012
GB
1 review
0 helpful votes
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Terrible experience. Held my money indefinitely and charge a 'service' fee for doing so. Customer support is essentially non-existent and does nothing. They even tried debiting money from my bank account without permission ever being given - They do not even let you remove details or shut down your account. Terrible service, it will give you nothing but stress.

Date of experience: August 26, 2020
Canada
1 review
1 helpful vote
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I used paypal to process an online transaction for my new startup business. I am currently using ZipBooks for invoices and I decided to go with Paypal to process their payment over Stripe or Square. However, little did I know that Paypal charges a 2.9% transactional fee without any mention.

The other online services (Stripe and Square) made sure that they were very clear about the transactional fee that was associated with the transaction. I feel this is very deceptive practice as on a $4,768.00 CAD invoice, I had to a pay $138.57 fee. Merry Christmas and take my money I guess, thanks for nothing Paypal - scummy business practice! Beware.

Date of experience: December 23, 2019
Nevada
1 review
0 helpful votes
Follow Meah C.
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Worse business in the entire world right now... shame on you for holding money from a person that received donation money for nonprofit preaching the good news. Vengeance is coming down on you swiftly you will fall and everything you thought was secure will utterly diminish to nothing if you dont make your wrong right with God's child.

Date of experience: November 1, 2020
Colorado
1 review
3 helpful votes
Follow Lee G.
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My wife bought something online from what looked like the original site but was a scam to look like the real website. She did not receive her package after about a month. She filed a dispute. PayPal shows tracking number and package was delivered but it doesn't show actual address just city and area code. She was told to contact UPS, which she did and they told her it was delivered to our city and area code but wrong address and completely different person, miles away! She gave the info she got from UPS in a digital attachment sent by UPS and PayPal still closed her case even with the proof that package was sent to completely different address and person. Customer service was terrible, no remorse and absolutely zero help. They just want to close the claim so they don't have 1. Do their job and actually look into it 2. Reimburse people that use their services for that reason alone!
Total joke...

Date of experience: September 16, 2019
Guatemala
268 reviews
1799 helpful votes
Follow T N.
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I'm going to have to write my first "hate it" review. Unfortunately I can sympathize with one of the reviewers who had his/her account held for seemingly no reason. This past week the same thing happened to me as I tried to pay my student loan bill before the due date. Paypal apparently thought that the fact that my paying my student loan, which I do every single month, was unusual and put a lock on it, with one requirement being that I send them a utility bill with my address. For what, I have no idea. My living in Guatemala makes this impossible, and the fact that it has now taken me 4 days to try to resolve this is just ridiculous. I think this may be my last transaction with Paypal, if I can help it.

Date of experience: April 30, 2009
Idaho
1 review
0 helpful votes
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Fraud and scams
June 29, 2020

When you buy thru them they say your payment is protected but its not even when fight it with proof. You have to wait over a month for a decision. They need to monitor their sellers more way
Too many scams

Date of experience: June 29, 2020
New York
4 reviews
15 helpful votes
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Opened an account, was promptly put on a spam mailing list. Added my credit card (new card not registered nor used anywhere) and within 6 months, my card was compromised and attempted fraudulent usage from overseas.
Only later did I realize that Paypal is not regulated by any banking industry standards, nor is it to be trusted to be hacker safe.
Had to cancel my credit card and will never use paypal again.

Date of experience: May 9, 2010
Canada
2 reviews
9 helpful votes
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PayPal Nightmare
February 17, 2015

I hope you never have a problem with PayPal because when I did it was a nightmare trying to get any help. They gave me the run around over and over again on the phone and through email. When I asked them to cancel my account so I would stop receiving charges they gave me a hard time about that too. It takes a lot to raise my blood pressure and make me want to lose my temper but they were very successful in this regard. I will never deal with them again!

Date of experience: February 17, 2015
Massachusetts
5 reviews
10 helpful votes
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No complaints!
December 14, 2017

Ive been using Paypal for over a decade. I had to close my account due to someone hacking into it. Paypal was the first to contact me as soon as they noticed the discrepancies in my account. Ive been back with them for about a few years. It has been smooth sailing. Paypal is easiest way to pay merchants, bills & send money to friends & family. It is accepted at stores, in online orders, internationally, ect. And not to mention being able to apply for Paypal credit. Extra money always a plus.

Date of experience: December 13, 2017
Florida
1 review
0 helpful votes
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Frozen money nowhere
April 24, 2020

I did one international transaction via PayPal. And the recipient got the money. After 5 minutes did one more transaction to the same person and it got stuck somewhere. My bank says they didn't do that. I keep sending messages to Paypal and they simply football me from one agent to an other. No information providing at all. Saying only that they understand my problem and next message that I was stepped out of chat and they do reply only online! Does it mean that for my money I have to be online with them 24/7?! Weird! I consider it as a cheating and 3 days of stressing myself for my own money! I ll never recommend them to anyone! Especially if you using they system to transfer money! You never know if it will happen and you don't have lost them at all!

Date of experience: April 24, 2020
Singapore
6 reviews
14 helpful votes
Follow XP M.
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Popular payment processor, used by many merchants. Thus, it's very convenient to make transactions with Paypal although fees are little high.
Unfortunately, it has restrictions in some countries.

The thing I dislike them the most is the security. Once they selected by the security team and forced me to change my Paypal password just because I logged in through many different IP addresses otherwise I permanently lost access to the account. They told me that this is to prevent fraud.
However, it's very inconvenient because I can only change to the strong and never used before password. Usually strong passwords indeed prevent hacks, but also prevent the user from logging in too because it's difficult to remember.
I know that I may save the password to somewhere else so I can copy and paste whenever I login, but that's also very inconvenient and dangerous because if I lost or someone saw it, then again unauthorised access will happen.

Date of experience: August 14, 2014

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431