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New Jersey
1 review
0 helpful votes
Follow Allan R.
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Contacted paypal about a fraudulent company that took payment for a watch while masquerading as fitbit, and did not send me a watch. These guys at paypal are a bunch of amateurs. When the company was contacted by paypal, they sent tracking info from ups with a delivery address that was different from mine. So this should have established the fact that I did not receive the product. Instead, paypal denied the case because the company sent them tracking info. There is apparently no way to appeal the paypal decision.

Date of experience: August 18, 2020
Israel
1 review
8 helpful votes
Follow Adam L.
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They said they didn't understand my business model so they closed my account with $30,000 in it. Didn't give any other reason, and were incredibly rude when doing it.

When Paypal closes your account, they hold ALL of your money for 6 months and make interest off it. It is impossible to get the restriction removed, even if you provide evidence.

They are the scum of the Earth, and I wish them harm and misery, along with everyone who works for them.

Date of experience: August 2, 2018
Brazil
2 reviews
10 helpful votes
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Horrible experience!
December 19, 2016

After I delivered a product to my client and he paid using paypal, my client (a scammer) requested to paypal the refund of almost $ 2000, even though I sent all the documentation, emails, account movements, chats, etc. where clearly noticed that I was the victim of a scam, paypal was right but told me that unfortunately they could not do anything about it and now my balance is negative, I do not recommend paypal, it's an extremely unsafe platform.

Date of experience: December 19, 2016
Canada
2 reviews
1 helpful vote
Follow Reship T.
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PayPal.com has always provided our company with good customer service. Any problems we have previously had have been solved. A simple phone call to PayPal and you will get a CSR really quickly who will help you with your frustrations.

Date of experience: July 23, 2013
Singapore
1 review
0 helpful votes
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Worst Company EVER!
June 11, 2021

I have been using and watching PayPal deteriorate for about 15 or more years. But in the last two years they have completely gone off a cliff. Save yourself lots of trouble and headaches and avoid PayPal at all cost.

Date of experience: June 11, 2021
California
1 review
1 helpful vote
Follow Gayla C.
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When i noticed this and called Paypal, they said they had done it on purpose because the credit transaction looked risky despite my zero balance. The purchase was only for $120. Luckily i had the money in my checking account, but sometimes i run my account very low.

I closed both credit accounts: Paypal Credit and Paypal Mastercard, then called Wells Fargo and spoke with a banker who said that even though the charge to my account was unauthorized, had it caused a bounce or indeed many bounces, i would have incurred all of the fees. The banker said she has spoken with several customers who have called in with this same complaint.

Date of experience: November 24, 2019
Missouri
128 reviews
299 helpful votes
Follow Todd H.
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PayPal works flawlessly in remitting the money sent to you from friends as well as businesses you have provided a service to such as taking surveys. You can use it to receive money from selling products/services on your website/blog, with the purchases being secure. Finally, I recommend you opt to receive the money you cash out into your bank account within one business day instead of requesting a check in which you'll have $1.50 debited from your total remittance and wait nearly 10 days to get your money.

Date of experience: September 9, 2017
Spain
1 review
1 helpful vote
Follow Linda L.
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Beware there is no buyers protection!
The customer service is robotic, sending out the same response, all they do is quote terms at you without actually answering your question. I bought from a China company, the product was defective and the company refused to refund, despite sending them photos and video that they asked for they told me not to return the item as it would be more expensive than the refund. PayPal told me to return and then I MAY get a refund and the postage costs back. Despite sending them the email from the seller saying otherwise they would not refund me or help in any way. Feeling very frustrated and let down.

Date of experience: April 17, 2020
Michigan
1 review
10 helpful votes
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Worst app ever
October 11, 2020

I would never used this app again they take for ever to help you with a case. You give all your evidence all the information they needed and they still don't help you with the problem. After 3 months trying to solve my case I receive a email that the case was close because they don't have enough information, when I send pictures emails back and forth. Don't waist your time and money. I order a bike and this is what I received. (Mask)

Date of experience: October 11, 2020
California
7 reviews
20 helpful votes
Follow Linda L.
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I have been using paypal for as long as i could remember. But when i tried to contact their support by phone, i was really upset. I was put on hold for a long time and then the person who answered the call sounded like he did not know what he was talking about. I ended up being even more confused. I just wish there was a better alternative.

Date of experience: August 10, 2014
Texas
33 reviews
126 helpful votes
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Easy & Useful
August 31, 2018

For me personally, I have never had an issue with PayPal. Though, I don't get a large sum of money put into it or taken out of it. It has been easy for me to use and navigate through their website and everything is pretty self explanatory.

Date of experience: August 30, 2018
Illinois
1 review
12 helpful votes
Follow Carol E.
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Paypal is awful
April 9, 2020

You should never use PayPal. They've recently taken a buyers side who's obviously pretending not to have received a product even though I provided absolute proof of delivery, via a UPS delivery confirmation AND an email where my buyer confirmed he had the product! This place is so crooked and obviously working with these scam artists and not with someone like you and me, someone just trying to sell a small product! Watch out people!

Date of experience: April 9, 2020
North Carolina
2 reviews
4 helpful votes
Follow Celeste M.
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Paypal will back up their corporate clients over the customer. Wix.com charged an unauthorized fee, and even though the paypal dispute dept. can easily verify that the services up to this date are non existent, wix.com states it was cancelled but Paypal still told me they will charge me and get the money back to wix. I'm absolutely defenseless against this move. It may not be a lot of money for them but it's really affecting me. The reason why I requested the service to not auto renew was because I was not making money on the business to start with, and now I'm in debt because this disgusting company went ahead and charged me, right after disconnecting the service as I requested. I don't know how I will resolve this but I will not pay a penny for something I expressly requested to have cancelled. And I will never use Paypal for any transactions ever again.

Date of experience: July 21, 2023
Albania
1 review
11 helpful votes
Follow Evald I.
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Long story short, bought a service. The vendor could not offer the service for that date and offer a voucher. I don't want it and open a ticket with paypal to get the money back. Guess what, they reply that this is not covered in the Safety and protection policies.
But why you make me pay if you don't cover me? Use amazon and let these people go home!

Here is the complain number on paypal just to show you that this is not a fake review! PP-D-*******

Date of experience: April 7, 2020
Spain
1 review
6 helpful votes
Follow Alfonso U.
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I've been using PayPal for awhile because back then, there were few alternatives. Lately, they've been just a headache, holding money, suspending accounts and other issues making people's money less accessible. Security this security that. I don't need your security PayPal, I need access to my money. Going forward, I will try every alternative before using PayPal. The world is screaming for an alternative.

Date of experience: October 2, 2018
Australia
1 review
10 helpful votes
Follow Rita L.
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I was with paypal for years, just for small transactions and sending a few hundred dollars to relatives. I never had a thousand dollars in my paypal. Suddenly I got a message they want all my personal info. I called them and they claimed it is on behalf of the Aus govt. But where you go to update personal info they ask permission to share it with an American company called Equifax. A company which has already lost millions of people's personal info. No more paypal for me

Date of experience: November 9, 2017
Washington
1 review
19 helpful votes
Follow Anna D.
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PayPal are a bunch of thieves. They authorize and take money from your ac ount and when you dispute these felonious withdrawals PayPal says, "sorry, can't help you it was done on a 'guest' account". Someone has to stop them from robbing people enough is enough if you like throwing your money away with no recourse to a bunch of sitting on their butt thieves than by all means use PayPal.

Date of experience: June 24, 2020
Pakistan
2 reviews
2 helpful votes
Follow Maiztegui L.
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As a merchant, Paypal have hold our funds for 180 days and promise to return after 22 February 2022. After 27 February 2022, there is still no update on the release of funds. I will NOT recommend as they are not merchant friendly. Paypal required holding funds for reserve with high transaction and dispute costs. I would avoid at all costs. Their actions will disrupt your cash flows and opportunity costs.

Date of experience: March 3, 2022
Arizona
1 review
0 helpful votes
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Address issues
April 14, 2023

They have the wrong address for me, it was an address that was over 2 years old. Numerous phone calls and chats before they admitted their mistake. Out $46 due to their error, merchant is ignoring me as well. Another merchant never shipped the order, that was $ 46. I can get a voucher for my trouble. F that. I no longer have PayPal.

Date of experience: April 14, 2023
Tennessee
1 review
34 helpful votes
Follow Carol M.
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I purchased Birkenstock shoes from a company I was not familiar with which is risky but I used PayPal because of their buyer protection program. The shoes arrived and they are very cheap imitations. I filed a dispute with PayPal. They said I had to return shoes to seller for refund. Shipping to return shoes was 57.00. Almost as much as I paid for them. PayPal will not budge. I guess they care more about the Chinese fraudulent seller than their customers.

Date of experience: July 29, 2020

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431