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Georgia
6 reviews
13 helpful votes
Follow Jerry C.
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Sometimes my inbox may have media from sites I deal with on an occasional basis. This may result in deleting the e mail. Note that Pay Pal will only deal with retailers who have Pay Pal accounts. This is what I understood from a recent communication. So, don't delete any communications from Pay Pal. May even be a good idea to go to the site to verify the changes, and how they effect you.

Pay Pal is a safe, and efficient way of dealing with the internet. But, if my understanding is correct the retailer you utilize, for a purchase will have to be a Pay Pal member also. If not, this could cost you delays that may be important to you, and intolerable, for your business needs. I know terms of service reading can be time consuming, boring, but this change, if I understand it correctly should be understood by anyone using a Pay Pal account.

Date of experience: September 19, 2015
New York
1 review
0 helpful votes
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Quitting PayPal
January 27, 2022

Quitting PayPal today after 20 years or so. I've used it almost exclusively in the past, I felt the safety of being protected. The last 3-4 disputes all went the other way - mostly Chinese garbage sellers who know how to game PayPal. This time, they charged me tax - not US tax mind you - of $22 and change on a $113 transaction. The tax was not on the invoice before I clicked compete purchase. It was on the receipt they sent me in email. So they just stole $22, I disputed it and PayPal sided with the seller. Goodbye PayPal, you piece of garbage of a company run mostly by garbage foreigners who all hate Americans. Well, $#*! you and goodbye then. Plenty good alternatives. Let's start a movement and all quit PayPal.

Date of experience: January 27, 2022
South Africa
2 reviews
6 helpful votes
Follow yvonne s.
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I have contacted Paypal about a fraudulent company. I bought steel shelves and they sent me small plastic rubbish. Paypal insisted I must return stuff back to them and submit proof and then only will Paypal refund me. Bought the shelves for $29. Cost to return $45. Value of plastic rubbish is $1. No logic. I have also contacted Paypal on numerous emails and submitted proof that company has also done this to numerous other people. Now Paypal refuses to refund me because I didn't submit proof of stuff that was returned. Paypal claims to protect us against fraudulent customers and failed to protect me. PAYPAL IS USELESS!

Date of experience: February 2, 2020
Indiana
1 review
5 helpful votes
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So rude. Period. Talks over you. Doesn't let you finish a sentence then when he let me ask my question he asked me why I would do that? Both times I've used this service I have to call in and both times were so rude. Be nice. It's simple. We all have jobs and we all deal with customers. Have respect or stay in your own country

Date of experience: April 24, 2017
California
1 review
0 helpful votes
Follow Sean W.
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I use Paypal for many years for personal purposes and my websites. Their service is OK. But they lock my account and get my balance of several hundred dollars out this year all of the sudden without more explanations. I called and email their customer service many times and they do nothings. I do not know what's wrong and they do not give me any chances to fix the possible problem. I can only guess that I sell some herbal and natural products (Not e-cigarettes!) in one of my websites helping people quitting smoking. Be careful, do not trust them, and do not keep more in your account. It's a risk and they may wipe it out any time!

Date of experience: June 20, 2021
California
8 reviews
4 helpful votes
Follow Ticia T.
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Not only can you not reach anyone when there is an issue but when you finally do, you get hung up on. I have been a customer with PayPal for along time and still not able to access my funds they are holding onto. I called several times, was on hold for over hours then get hung up on. I then email them and get a generic email back. The same email is sent to me each time. I them message them and get someone who says how may I help you. Once I ask them what it is I am asking, they disappear. I even went to there Facebook page to see if I have better luck. Well no luck. Why is PayPal going down hill so bad. What has happened to this company?

Date of experience: March 29, 2021
RU
1 review
1 helpful vote
Follow Galina S.
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Honestly, I do not understand why the company with the worst customer service ever still exist. PayPal guarantees you full protection if you did not receive the goods or the quality of goods is poor. In fact, it is not true.
I booked flight tickets and paid via PayPal. The flight was cancelled, the seller refused to give money back. I opened the dispute. PayPal closed without explaining the reason. I asked three times to explain the reason, they simply ignore all my questions. They even cannot explain their decisions. People who work there in customer support have 0 willingness to help, to understand the issue and to be professional. They are not able to listen the clients, they do not value them and they will not help you in case of any problems. Avoid this company!

Date of experience: April 17, 2020
Texas
1 review
0 helpful votes
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Bad
September 11, 2022

I just tried to make a payment on the phone to a bot voice. It ignored my answers and said, "let's start over" several times. I finally made a payment which was late because I had not received ANY notifications by mail of payment due. I doubt I will EVER use them for payments again!

Date of experience: September 11, 2022
California
1 review
3 helpful votes
Follow Mike B.
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It takes most all merchant services one day to transfer money from my customers to my bank account- It takes PayPal one week or longer to transfer funds- during this time PayPal collects interest on my money(and everyone elses) this should be illegal! Get a merchant account at any bank offering merchant accounts if you want fast transfers! I believe non business people are using this outrageous service from PayPal? Sucks!

Date of experience: April 26, 2018
Cambodia
3 reviews
5 helpful votes
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How does their business work? Only half the time do they recognize my password. I only use it to send money to my son now. Sometimes I try it (like just now) to buy something. Then they joke they dont think my password is right. Sure. No problem. I have other easy ways to pay. Just puzzled and curious why they enjoy messing with me. Some bored millennial sabotaging the business?

Date of experience: May 27, 2018
Virginia
1 review
3 helpful votes
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Corrupt and Lairs
August 16, 2023

Long story short I used them to buy items over seas since it's famous for having issue. Got my product but it was defective, everyone agreed including the seller. But they wanted me to pay over what I paid to buy the item to ship it back. And resulted in them telling me I was just screwed. Don't trust them just get a good credit card, they don't pull this bull.

Date of experience: August 16, 2023
GB
2 reviews
15 helpful votes
Follow Denis W.
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Bad experience with Banggood.com faulty goods no customer service as such you know the usual crap from China.
Anyhow I had to involve Paypal and they would only invoke the buyer protection guarantee thingy if I payed the £15 shipping costs on a £20 purchase, go figure...
Needless to say lesson learned I will stay away from Banggood.com and only purchase from the UK.
Paypal does tend to work better if you buy within your country of origin, from my experience anyway.

This review is based on my experience only, Pay Pal as worked well for me in the UK, but having said that I have never had an experience from a UK company as bad as they are at Banggood.com

I can only give one star based on the whole experience, I would expect no problems when taking money so I do not give brownie points for that I can only base it on when things go wrong...

Date of experience: September 18, 2016
Florida
2 reviews
53 helpful votes
Follow moe k.
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Pay pal was great before E BAY has purchased it! Even the previous owner is furious and threaten them many times to cancel the contract and buy it back for their bad practices toward all!
Now it is a monopoly and a dictatorship just like their site! If you can avoid it please do? Otherwise watch out for your money? E Bay will take it at will and nothing there you can do.

Date of experience: June 27, 2014
South Carolina
9 reviews
10 helpful votes
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Not a trustworthy business!
February 22, 2023

After receiving an order for an item online, my customer insisted on using PayPal to transfer the funds to me. I agreed, and gave him the email address to send the credit card payment to. The money was placed on Hold with PayPal until I could update the transaction with tracking information. I shipped the item out to the customer, and it arrived 4 days later, which was two days later than the 2nd Day Air service that I paid for. PayPal states that "you will be paid within one day of delivery," but this is not true. My order arrived two days ago, and they still have my funds on hold and refuse to release them to me.
No wonder people don't use PayPal as much as they once did...when eBay owned the entity.

Date of experience: February 22, 2023
Canada
1 review
0 helpful votes
Follow Akechi H.
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Any junk business can charge your account at will once they have your financial information.
Paypal don't even ask for your approval, and transactions are completed before notification, there is no "Hold" on any transaction, some scammers can directly charge your account and paypal can do nothing about it, don't use it for payment or link bank account to it for auto payment

Date of experience: February 17, 2023
Ghana
1 review
1 helpful vote
Follow Cicely M.
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Paypal makes unfounded & fraudulent accusations
December 3, 2022

I have used paypal for well over 10years. I have never once had a customer ask for a refund. And I have only requested a refund once, myself. My account was permanently closed falsely stating that I've had a high number or charge backs which could not be further from the truth. I even received an email saying one of my clients asked for a refund-which we are still doing business and he has communicated how satisfied he is with our working relationship. Paypal is not trustworthy for business.

Date of experience: December 3, 2022
Pennsylvania
3 reviews
14 helpful votes
Follow Diane M.
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I ordered an item using PayPal. Paid $156 only to find out once it was received that it is counterfeit and was ultimately seized by the USPS. PayPal denied my request for a Refund because I didn't provide a tracking number for the returned merchandise. How can I provide a tracking number for something that was seized for being illegal and counterfeit? PayPal didn't even read, nor care about my situation. They simply just denied the request. No wonder their customer ratings suck. I won't be using them again

Date of experience: July 26, 2023
Minnesota
1 review
0 helpful votes
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Legitimizes fraud
August 31, 2023

I was told a charge had been placed against my account for $533.00 from "IKEA." I did not buy anything from that store and have never used PayPal for that kind of money. At that point I had not used PayPal for four months. I filed a complaint and was told I "didn't have anything to worry about." Well they approved the transaction telling me that it "is consistent with your PayPal transaction history." A complete lie. There is nothing in my transaction history about this charge. I never received an order confirmation from PayPal. I do not have a receipt or even a transaction number. Do NOT use PayPal. I have closed my account and will never EVER recommend those thieves.

Date of experience: August 31, 2023
New Jersey
3 reviews
1 helpful vote
Follow Jennifer G.
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I use paypal very frequently for a variety of purchases, money transfers, etc. I use it to pay if it is an option (which is my preference). There are organizations that I transfer money to on a regular basis and paypal makes this very easy. Have not ever had a problem with it. I feel comfortable knowing my transaction is secure and don't have to worry about my information being sold or stolen. I like it and will continue to use it.

Date of experience: April 9, 2012
Nevada
1 review
0 helpful votes
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I purchased an 11 piece cookware set for $30 online from a Company stated to be based out of the UK using Paypal. I received a pair of nail clippers from China that I could have purchased at my local pharmacy for $3. When I contacted the company to state that the incorrect item had been sent, I was offered a 50%, then 25% then 75% discount to keep the clippers - an item not even listed for sale on their website - and the item I purchased was not offered. I contacted Paypal to dispute the transaction as a scam. Paypal told me the only way to get a refund was to file a claim with the US Governments Online Fraud team (which I did and provided proof) and to mail the clippers back to china (approx. $20 fee). When I questioned why Paypal states that I should pay approx. $10 to have an incorrect item sent to me I received no adequate response and my case was closed with no refund.

Date of experience: September 21, 2020

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431