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Indiana
1 review
0 helpful votes
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Aweful customer service
December 4, 2020

U have been a loyal customer of PayPal since 2015. The biggest reason that I purchased online products through paypal is to protect me against suspicious/untruthful sellers and when I had the unlucky experience of this, PayPal did not have my back. They did FINALLY submit my refund request but I have to pay
return shipping which is... MORE THAN THE FLIPPING PRODUCTS! No point in using PayPal if they serve no purpose!

Date of experience: December 4, 2020
Philippines
23 reviews
70 helpful votes
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Trustworthy
February 11, 2017

Paypal is the best online money transfer site for me. It give client confidentiality they provide to their customers. Highly recommend this site to anyone.

Date of experience: February 11, 2017
Maryland
1 review
0 helpful votes
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Their shipping platform is going downhill
Less options of USPS services; no way to get tracking number after printing a label
No way to finding shipping sub-site from main site
When you call in, the majority of the reps don't even know about shipping features or who to send one to with questions

Date of experience: December 22, 2021
Canada
7 reviews
15 helpful votes
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The worst!
October 4, 2012

The worst!

They froze my account and held my money which I'm sure I'll never see again - all because I bought a shower curtain on eBay!

Everything I sold on eBay before that, my money was in PAYPAL. Now they get to hold onto that with no regulation or protection for the user being me!

STAY AWAY, PAYPAL IS THE WORST!

Date of experience: October 4, 2012
North Carolina
2 reviews
0 helpful votes
Follow Anita F.
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I called PayPal to cancel a transaction and was scammed out of 300.00. They told me they were going to refund my banking account but they deducted 300.00. I was then told I needed to go to a Walmart because my account was hacked. They were going to take all my money. First I believed it was someone claiming to be with PayPal but after trying to report it and doing research and finding out there are many more like me I realized I was scammed by PayPal! Research PayPal they are SCAMMERS and the buyer protection is LAUGHABLE

Date of experience: October 1, 2020
Oregon
5 reviews
35 helpful votes
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Paypal, once was a decent company I have been a member for over a decade then I noticed paypal allowing theft to occur not just to me but others. One such case is a site called Newfrog.com, there are complaint of fraud, and fake items being sold to the public for over 5 years and Paypal still allows them to steal funds. The company is fake, the information is fake as well as the items they sell. Paypal just lets it happen. Want to report fraud? Nope Paypal has no system to investigate at all they say file a claim, meanwhile for 5 years Newfrog.com as an example uses then to cash in. DO NOT TRUST PAY PAL, THEY OPENLY ALLOW SCAMS, AND DO NOTHING TO ADDRESS THESE PROBLEMS!

Date of experience: August 7, 2018
North Carolina
1 review
0 helpful votes
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I clicked on wrong image of my sister (same name) and money was sent to them. I had to resend my sister the same amount in correction. PAYPAL would not see my mistake and this POS women(who I facebooked her many times would not refund my money after requesting through PAYPAL). Black and White mistake credit card would noy correct this mistake. Find another way to send money.

Date of experience: July 27, 2022
Maryland
1 review
0 helpful votes
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Account was being hacked. All I got was "help" to let it be. Stay away from PayPal. When your account is being hacked, all you get is "help" from FAQ which does not actually help. STAY AWAY FROM PAYPAL. Need an option for zero stars.

Date of experience: March 2, 2022
Florida
1 review
0 helpful votes
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Paypal is the poor apps i don't recomended because i habe paypal for more 11 year and i have the fraud whith one supplier and paypal don't return my money and all the time whith too much excuse paypal is the trash apps

Date of experience: August 28, 2020
California
1 review
0 helpful votes
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Apparently when the customer deliberately ask for the wrong thing and file a complaint for the product to be not as describe, paypal still sides with them, this company has an IQ of a tapeworm.

Date of experience: March 4, 2022
Oklahoma
1 review
3 helpful votes
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PAYPAL,, I USED THEM FOR ALL MY EBAY TRANSACTIONS, ALL THERE TALK ABOUT SELLER PROTECTION IS FALSE,, THEY CAN CARE LESS ABOUT ANY OFF US. AFTER 4 MONTHS A PERSON TRIED TO RETURN AN IDEM. EBAY WOULD NOT LET THEM,, PAYPAL STUCK THERE TWO CENTS IN AND LET THE BUYER SEND THE IDEM BACK,, PAYPAL GAVE THEM THE WRONG ADDRESS TO SHIP IT TO AND THEN TOLD ME THEY WOULD DO NOTHING $2700. 00 GONE. PAYPAL PROTECTION IS A SCAM...

Date of experience: June 6, 2017
Texas
13 reviews
39 helpful votes
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Very buyer friendly...
September 6, 2011

Very buyer friendly... But also needs to check on the protection of sellers as well... The protection should be equal since it is the seller who brings them more money...

Date of experience: September 6, 2011
Canada
1 review
0 helpful votes
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PayPal will not give me my refund
March 31, 2021

PayPal got the money from the company I was dealing with back in January and here it is March 31 and PayPal has still not paid me this a terrible company to deal with talk to them 5 times and I hot the worst customer service that I have ever got

Date of experience: March 31, 2021
Michigan
2 reviews
0 helpful votes
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If you don't receive an item that you purchased using your paypal account, contact your credit card company and they will professionally address the issue. Paypal resolution center is useless.

Date of experience: February 1, 2021
Tennessee
1 review
0 helpful votes
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Feels like a scam
October 30, 2022

I've been watching videos on huuuge tube and cash out 500 and they said that it would be here shortly that was 2 days ago so yeah this app is not worth it sorry but I've been waiting and waiting for the money to go on my PayPal and it hasn't yet I have not received any money from the games I played except just play games

Date of experience: October 30, 2022
GB
1 review
5 helpful votes
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DO NOT USE AS A MERCHANT - USE WORLD PAY.We have been charged
Tens of thousands of pounds in fees, there is not customer support and
They way they deal with complains is really bad. Will recommend
Anyone to use Worldpay over them, their rates are better and they
Actually act like we are a customer rather then paypal that treat us
Like we are depend on them.

Date of experience: March 27, 2019
California
3 reviews
7 helpful votes
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I purchased some lights from beautifulhalo.com (DO NOT BUY FROM THIS COMPANY) and almost a month later I still have no product but keep getting emails from PAYPAL AFTER I disputing nd cancelling the order, sarong it is being shipped. PayPal refuses to refund my payment on a product I cancelled prior to shipping. This is NOT the forest time PayPal had done this but it will be the last time they do it to me. Don't let PayPal cheat you as well.

Date of experience: February 7, 2017
Florida
1 review
0 helpful votes
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We used PayPal for get pay for one of my Projects to my business and this is the wors Experiencia in my life. I do not use PayPal anymore. PayPal get your money and they do not want to give to you, do not mind what do you send or do. Costumers service has the wors service on the world.

Date of experience: July 20, 2023
Georgia
1 review
2 helpful votes
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Unbelievably incompetent
September 26, 2022

I can't conduct business because of these idiots. There site says there is a problem with my credit card. So I enter a new one and set it as preferred. However when I go to the merchants checkout it goes to paypal and tries to use the old card. So then I try to delete the old card AND IT WON't LET ME DO IT.

Then of course you go to contact us and they ask if you want to use there message system, BUT IT Isn't A LIVE PERSON. They are absolutely horrific.

+1
Date of experience: September 26, 2022
New York
1 review
0 helpful votes
Follow Therese M.
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After using paypal since 2009, all of a sudden they are asking me for personal information-bank statements, bills, etc. When I refused, they limited my account and I could not use it. I tried to close the account and they told me that unless I provide all of my personal info, they can't close my account. How stupid is that!? Their customer service reps are stupid and rude. DO NOT USE PAYPAL FOR ANYTHING!

Date of experience: May 24, 2022

Overview

PayPal has a rating of 1.3 stars from 2,136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
617
value
560
shipping
239
returns
278
quality
525
+431