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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
This is a mon-fri service. If you have any problems on the weekends it doesn't work. They never answer the phone. They aren't helpful at all.
I have 25 on my account and the number still doesn't work. It picks and chooses when it will work.
Tip for consumers:
Find someone that works on the weekends and after 5 pm this one sucks
Date of experience: February 18, 2021
So this company sucks, their system is incomplete. Web site and app all have major issues especially when it comes to the account management section. I uploaded a photo to send to my cousin, well they send 2 copies of the picture one was a post card with a note on it. Well the Maricopa jail wont accept pictures with notes on them so they both got returned. Why did they send a picture to the jail knowing the system wouldn't accept it. Also i was supposed to be charged once for 26 bucks, they charged my card every week, guess it was a system error. Stay away from these guys, use the jail or prison's other options.
Date of experience: May 17, 2021
Hello Christopher, I apologize for the confusion and dissatisfaction you have felt. We recommend calling your loved one facility and asking what their regulations are before sending any mail as we simply provide you the options and means to communicate through the mail. However, every facility is not the same so our limitations to our services are wide, you simply have to ensure to maintain within your loved one's regulations. Please call us at your earliest convenience at 1800-323-9895 regarding your charge claim to fix this issue right away.
I was subscribed. I canceled my subscription a year ago, see today that I was charged $34.99. The card that they charged was not even on file, they should not even have that cards information but they somehow did and charged it without me even having a subscription. I saw from other reviews other people saying the same exact thing being charged $34.99. And that they would do an investigation and they said the same exact thing to me. Completely bizarre that they charged a car they should not even know the knowledge of.
Date of experience: June 27, 2022
Hello Sabrina,
Thank you for your review. We are sorry to hear about this we take every claim of unauthorized charges very seriously and make every effort to rectify the situation. We will make sure this gets corrected for you. Please give us a call if you have any further questions or concerns. Our hours are Monday to Friday from 6am-6pm. Our toll free number is 1-800-323-9895. Thank you for your time and patience while we handle this matter.
Extremely happy I can do everything for my loved one in just one site... helps put financially and I don't eveb have to send out mail. Forget to add fubds when its all provided for me on pigeonly... me and my loved one appreciate the effort to making so easy and convenient..
Date of experience: October 15, 2020
Hello Ivette,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
I am trying it out see how it works compared to the other one. I couldn't find it stated anywhere how the inmates receive their mail, photos etc. for instance is it sent to facility and facility prints their email and photos letters etc out And then sent to inmate, or is it printed out from pigeonly then sent through U.S. Mail... So 30 days to try it see what's up then
Date of experience: September 17, 2020
Hello Meghan. We do indeed print what are customers upload to us on site and mail it off on your behalf. If you have any further question, feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
I canceled my Pigeonly account last night after my mom told me that I got charged 3 fking times! I'm
Going to the bank to see what they can do. The only reason I got this is to send pictures to my friend who's in prison. Anyone else had this issue? Wasn't just me, one of my friends as well.
Date of experience: May 16, 2021
Michelle,
We sincerely apologize for these charges, we understand why you are upset, but we will make sure you are granted a refund if you were incorrectly charged. Thank you for bringing this to our attention and apologize for any inconvenience. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6 am-6 pm 1-800-323-9895.
Nice! Thanks for the good service. I like this much !
For the first time I saw this I was surprice . Good service. I been living at the Philippines right now and all when Im not busy i always visit this website.
Date of experience: March 12, 2019
Hi Kim,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
It's a good platform to contact to your loved ones. It's very helpful based in my experienced because I can talk to him even though im in different country. And the letters that i sent to him iwas really dilevered. It is really a genuine site.
Date of experience: October 28, 2020
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I was disappointed that I couldn't complete my order online. I had to call customer service, which was so busy that I had to leave a callback number. Fortunately, I was called back quickly and was able to complete my order. Hopefully my friend will receive the pictures and message I sent quickly.
Date of experience: September 17, 2020
I apologize that we did not reach the 40-60% off I am glad to know that your concern has been worked on and is resolved but deeply sorry for the experience. Thank you for being a customer with Pigeonly. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
Pigeonly is probably the best website I have found for staying in touch with your loved ones for a great price, because let's face it, sending your loved one pictures, letters, postcards and your phone time, those are all PRICELESS but Pigeonly makes life just a little less stressful with reasonable pricing. Thank you Pigeonly for allowing me to afford all those great things we love to send our loved ones but sometimes don't have the money, you make it affordable to do so or sometimes our days get busy and we don't have the time we wished we had to write a hand written letter or haven't talked on the phone with our loved ones for a little awhile. You make it as easy as one click away from sending them just a little somthing to brighten their days when we all know they need it most! Thank you again. -
A Proud Wife Of A Inmate
Date of experience: September 18, 2020
They charge you and never deliver on the service. I ordered photos June 3rd and they never delivered them. All they say is we cant refund you and the order is being processed. They are fraudulent. The owner kendricks hutson is a former convict and based on this fraudulent service he should be back in prison. Use free prints or another service. Stay far away!
Date of experience: June 26, 2020
Hello Jai and thank you for your feedback. We regret the experience but do offer a money back guarantee in such instances. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you.
With literally any inmate you may want to. I have several family members in in different facilities across the country, so this is like my one stop shop for all of them.
Date of experience: October 2, 2020
Thanks for the awesome review, Ashley! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
I had a very hard time navigating and figure out how to set up an account along with adding money into my account only to figure out that I end up with a whole different number for them to call rather than my own phone number which I find very weird and confusing I still have yet to be able to contact my inmate because they don't know my phone number and I can't get a hold of them and it takes three to five business days to send a photo where as to in my county jail it to ok an 1-6 hours at most
Date of experience: September 18, 2020
Hello Brittany and thank you for the feedback. Though a bit complicated for some, you are one call away from being assisted to see how user friendly our services can be. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you.
They make the time away from my love easier, there Price's are reasonable, they give you many ways to be able to communicate with loved ones thanks a billion trillion
Date of experience: October 10, 2020
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Pigeonly
They charged me fees of $7.99 and $2.99 up to $40 within 21 days, they hurried and reversed the charges after I called them, But I cancelled my services through them because I didn't like that they just took money off my card whenever they wanted. They sent me an email confirming that my account was closed and I wouldn't be charged anymore, I went to their website and deleted my card info and what do you know a month later they started charging my card again! I had to call my bank and order a new card just to make sure this company doesnt keep stealing from me! DO NOT USE THEM!
Date of experience: December 21, 2018
Hi Karri, I do apologize for this inconvenience. Those are fees that are automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away.
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
Please let me know if for any reason you have not been refunded.
Thank you and once again we do apologize for the inconvenience.
It has been easy to use. No complaints. Help center gets back to me fast. It was easy to find my husbands information. Even after he was transffered I was able to loacte him and send him pictures. Best rates as well.
Date of experience: November 8, 2020
Melody, that is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I purchased it with the hopes of getting the "best" call rate which i did NOT get I was still being charged regular jail rate, with the 25 dollars I wass able to do 4 20min calls and then told me I had to add funds to my balance? No point of me paying the monthly fee when my inmate can just call me to my regular phone and be charged the same without monthly fees on top of the min/rate calls. I talked to customer service and he told me he would call me back with a "new" number to give my inmate and with that one i should get the "best rate", the day has ended and I recieved NO phone call nor email with this "new number" I was suppose to get. Just stay away from it.
Date of experience: September 25, 2020
Hello Adriana. Allow us to clarify the specific claim about or Best Rate number. We aim to save users in the range of 40 to 60% and when we are not in the position to do so offer a money-back guarantee. Please feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you and stay well.
Well to start my bf kept getting a busy signal then I was charged the initial 25$ three times but did get my REFund I'm not sure yet as to how the mail & picture process will go just sent
Pics today but as of now would not recommend it
Tip for consumers:
Make sure u keep an ed ye on charges
Products used:
Pic & phone so far
Date of experience: October 23, 2020
Hello Kristina and thank you for feedback. We regret the negative experiences and frustration you have experienced and would love to make it right. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I love this services because I Don'tt have to pay extra for printing or shipping. I just wish we had more options on the custom cards. Over all I am very satisfied with it.
Date of experience: February 3, 2021
Hi Diana,
We are happy to hear you had a positive experience at Pigeonly! We value your input and encourage you to let us know more details about your experience with us.
It saves a lot of time and I don't have to sit and write letters I don't got to go and take pictures out and do all this stuff just do it right for my phone and I am good to go you guys are really awesome
Date of experience: October 21, 2020
Thank you so much for your kind words, Cici. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
DO NOT US THIS APP! I stopped using this app about a year ago because random charges would appear on my account from Pigeonly. I called and asked that they would give my money back and to please remove my billing information. They said they would, one year later they charged my account two charges of $26.06 a total $52.12, again without my consent. They are robbing people and hoping you won't notice the charges. THIEVES. I can believe they still have my account information after one year and after they said they were removing it. DON'T SIGN UP TO THIS APP.
Tip for consumers:
They’re THIVES. They take money out of your account without your consent. Don’t give them your informations
Date of experience: October 28, 2021
Hi Jennifer, please send us an email at support@pigeon.ly right away so we can look into this for you. We will need your email and phone number to research the issue for you.
This is a very good site fast easy and affordable. I'm glad I came across it! I live in texas and my friend went to jail in kansas nad he gets my mail the same day thank god!
Date of experience: September 24, 2020
Hi Krystal,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Being able to talk to my Husband while we go through this situation together for hands down best deals for love one too there incarcerated love ones has been our live line!
Date of experience: October 16, 2020
Hello Kristine,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
This company is a joke. Signed up to use the service, waited weeks to be told they would let me know when they would be able to provide me with the service I requested. Canceled the service because I wasn't happy paying for a service I couldn't use and over a month later, I still see charges from the company.
Date of experience: November 6, 2018
Hi Tiffani, I apologize for this inconvenience. We do have a 100% money back guarantee so if the service paid for was not provided we are more than happy to issue a full refund. Please give us a call so that we can rectify this issue. Our number is 800-323-9895 we are here from 6 am - 6 pm PST Monday - Friday. Please use reference code 8235. Thank you.
I was very unsatisfied with inmate was tryin to call I couldn't even answer a free call because of this the number that was given to me. I thought I was paying for my number not some fake number. I just really wanty money back
Date of experience: October 2, 2020
Hello Sabrina. We apologize for the negative experience you had. We would be happy to resolve your issue. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
Hi Debrah,
I apologize that we did not reach the 40-60% off I am glad to know that your other services are working smoothly but deeply sorry for the experience. Sometimes certain facilities have additional set rates which is something we nor any other phone company can deduct from, feel free to call your facility to verify what their set rates are. Thank you for being a customer with Pigeonly, we try our best to get the best deal possible. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!