- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
It was alot easier to sign up then I thought it would be. I sent a pic already with my pigeonly number on it. Not sure if she received it or not. I haven't received a call from her so not sure If the jail relayed the pigeonly number to her otlr not.
Date of experience: October 14, 2020
I was continuously charge for 3 months and my pictures were never sent they actually we're returned to Sender 2 months in a row and I was again charged the monthly fee I guess they attempted to resend them without success but still charge me
Tip for consumers:
A refund of me 3 months subscription.
Date of experience: April 18, 2021
Hello Marko,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to 1.800.323.9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Its is difficult because of the different number the inmate has to call. You have to get the number to them b4 they can call it which can be hard to.it does have photos u can send of urself ajd family to the inmate is nice.
Date of experience: September 14, 2020
I signed up for this service and it was GREAT while I needed it. I cancelled in April of 2019 and I'm STILL getting charged for services. I don't want to cancel my debit card number b/c it's linked to everything.
So far I'm out around $150 and now they are telling me that they'll have to mail me a CHECK in 3-4 WEEKS! Absolutely ridiculous.
Date of experience: February 17, 2020
Pigeonly lets you connect with your loved one without spending a fortune. My husband has received everything I've sent on the day pigeonly said it would arrive. It's fast easy and reliable.
Date of experience: September 16, 2019
This service does save money to talk with inmate although I had many times where the calls didn't go through for a couple days. And the monthly fee went up from 4.99 to 19.99
Date of experience: February 2, 2021
Hi Danielle we're so glad you're a customer with us here at pigeonly! Customer service is our top priority, if you ever need any help or have any questions you can reach us at@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
I had many extra transactions taken out of my account for various amounts, I am getting a refund hopefully the new transaction from yesterday will be refunded
Tip for consumers:
They charged my account multiple times, i received emails saying I will be refunded in a couple days. After I closed my account continued to charge me almost double multiple times a week even after I had to call twice and I have been charged at least $200 from them since September and keep getting told they are working on it.I made them aware of the problem December 22 and have had $100 taken out of my account since then despite calling twice, charged again after refund emails and 2 call
Date of experience: January 5, 2023
Hello A.T,
We appreciate your time leaving us a review. Please know that we will be more than willing to help you resolve this issue as quickly as possible. This will be further investigated, if you were incorrectly charged, rest assured it will be refunded. Thank you!
I sent pictures to my loved on and he got it in a couple days. Next month I will try the postcard service, at $2.99 you cant beat that price! Thank u pigeonly
Date of experience: June 7, 2019
Pigeonly helped me get in contact with my loved one that was incarcerated. Made phone call cheaper for us to talk. And I can send unlimited letters to them. Thank it's was an awesome find.
Date of experience: October 27, 2020
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
My experiences were nothing, but positive. During my husband's transfer, pigeonly offered us a temporary local number while in transition. Then again upon arrival at new location.
Date of experience: July 9, 2019
This is the most convenient and best app that is out there for sending your loved ones postcards, photos, letters... Its an all in one stop. I am very pleased with this site. THANK YOU
Tip for consumers:
Super easy to understand
Products used:
Photos && Postcards
Date of experience: November 1, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience (800) 323-9895, M-f 6am-6pm PST.
Its the best ever, makes things way easier and faster. I love it. I can send pictures letters cards without struggling at all. Thanks for this program
Date of experience: November 6, 2020
We are thrilled to have you as part of the Pigeonly family Martha! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you and your loved one.
Pigeonly could at least let inmates know when money has been deposited into their account. And the money they provide that says "on us" i have yet to see.
Date of experience: November 10, 2020
Hello Roberta, we apologize for any confusion or perceived miscommunication regarding your account. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I can send letters and receive super cheap phone calls because of the service pigeonly offers. They are amazing and it's so easy to keep in touch with my husband who is incarcerated.
Date of experience: August 25, 2020
Great way to keep in touch, at lower costs with your lover ones. Katt was amazing and helped me get set up when I was having difficulties. Thanks pigeonly
Date of experience: March 29, 2019
Dear Chevelle, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are elated that we met that mark! Kind folks like you make our job a pleasure.
This is a terrible company.my brother was released October 2018. I cancelled sub 4 times they refunded $21 had contact bank to finally have them blocked Do Not trust this company. Thieves
Date of experience: August 29, 2019
Hello Morgan,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
Please give us a call@1800-323-9895 to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
I signed up for a "forever free" plan and was charged $34.99 back to back a month later. Don't buy into this scam, choose another company or send your loved one physical mail.
Tip for consumers:
DO NOT USE THIS COMPANY
Date of experience: June 16, 2022
Hello Jerrica, thank you for your review and for bringing this to our attention. We would like to have this corrected for you as soon as possible. Please call us at your earliest convenience, we are open Monday to Friday from 6am-6pm. Our toll free number is 1-800-323-9895. We look forward to assisting you.
I was able to send my son pictures of his children 3 and 5 year old. They don't understand where their Dad is and thought it would give him the incentive to do right.
Date of experience: August 29, 2021
Juanita, thank you for choosing Pigeonly as the best way to keep your family in contact. We are happy to hear you are enjoying the services!
Easy sign up and directions were clear. Worked fast. Would suggest a better receipt or view on orders though. It will say processing but doesn't say if I finished on my part.
Date of experience: October 10, 2020
Hello Kothy. Perfect example as to why we value your feedback so much, to know where and how we can improve. Thank you for choosing Pigeonly.
I don't trust Pigeonly. It is supposed to be a communications system but I had an email from them that looked like some kind of dodgey investment / pyramid scheme. Be very wary.
Date of experience: November 6, 2020
Hi Helen, we would like to apologize for your negative experience at Pigeonly. We would like to learn more about your specific experience and make things right. If you wouldn't mind giving us a call back at your earliest convenience 1800-323-9895 we’re here M-F 6 am - 6 pm PST, we would greatly appreciate it.
Easy no hassle very sufficient and easy to manage with great deals saving a lot of money I can keep in touch with my loved ones so they don't feel alone
Date of experience: October 19, 2020
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
I absolutely love the fact that i cam send mail over my phone i live this website! It helps family stay in contact when they are already going threw so much
Date of experience: November 10, 2020
I'm so happy to hear we were able to help things make easier for you Angel! Remember you can send photos, letters. Greeting cards, post cards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review Angel.
I think it's a cool app I like the little note you can send with your picture order. It made my inmate smile and feel loved. Isn't that the best thing ever to make someone feel good
Date of experience: October 28, 2020
Aw Shani I'm glad you love our services and correct, you're able to send 160 characters with photos. Thank you for your kind words.
We tried our best to make the process of signing up for pigeonly services quick, simple, and convenient. I am grateful for your business with our service. Please call us if you need any answers or help with anything.