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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
This site is awesome fast easy nd great priced. Also so much easier to send photos right away instead of going through the hassle of going and having them printed
Date of experience: September 23, 2020
I love this site because I can't physically visit my loved one and it helps me keep in contact. Its very easy to navigate through and not that expensive.
Date of experience: October 28, 2020
I'm so happy to hear we were able to help things make easier for you Linese! Remember you can send photos, letters. Greeting cards, post cards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review Linese.
Very useful online tool to write, send pictures and communicate with my husband. Hasn't processed fully yet, however it is the weekend. I would recommend to family and friends.
Date of experience: August 22, 2020
Pigeonly is a company that cares about individuals who utilize their services I had an issue with charges that were not made by me the issue was immediately resolved
Date of experience: August 27, 2020
I wish my friends and family knew about this awesome website when I was in prison! My husband is currently incarcerated and I miss him terribly! I HAVE SPENT THOUSANDS OF DOLLARS TRYING TO MAKE SURE MY HUSBAND FEELS LOVED AND MISSED VERY MUCH! I cannot wait to get some feedback from my husband about this website and services! Thank you for all the time, effort and commitment put forth from all of you who make pigeon.ly possible! You guys make it so convenient to express our love to those behind bars!
Tip for consumers:
I suggest that you select and enroll in every subscription so that you can try all of them to find out what you like or dislike! They have a great 1st month promo! It’s too good to pass up! I have yet to find any other company that offers such flexibility with adding and removing subscription services while getting to know the website and company all together!
Products used:
I selected every option/feature available! And so far I have 3 inmates on my account that I utilize services for.
Date of experience: November 2, 2020
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review Ashley! We are pleased that you love the service and are delighted that you are a customer of Pigeonly
Honestly i have had alot of corresponding with love ones, friends, and even have been on the other side receiving. I wont say im impressed with phone services because i never could see my phone account balance and i paid for a service twice in like 5 day period of 26$... Two different times and it wasnt necessary. But phone money seemed to last about the same amount of calls as putting it on from jail directly. But i can say that this offers new things like postcards... and pics to your inmate that is cool and something new for them to look forward to receiving. I think if a few things were fixed with webpage access and if the inmates could recieve pics at a faster pace it would be the best rounte to go but as os right now im not to impressed with what is being delt with. Its definitely something new to try though!
Date of experience: August 22, 2020
Hello Kathryn and thank you for the feedback. We do offer a money back guarantee when we are not able to save our customers money on phone calls. We love that you enjoyed our photo services and hope you are still utilizing them. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I've really had a good experience using this to communicate with my boyfriend. It's been very self explanatory and things get shipped and delivered in a timely matter.
Date of experience: February 24, 2021
Hi Kristy,
We are glad you get it too Kristy, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review.
Seems to be a great site. With good service and feedback. Even emails u to ask about how it was. Thank you for your services and helping stay connected to the one I love.
Date of experience: October 28, 2020
Hi Maxanna,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Glad I have found this website. During these times it helps me avoid going outside to send my letters & photos to my loved one. Price is also fair. Thank you for creating this.
Date of experience: August 19, 2020
I want to thank you guys for keeping the love of my life happy with your awesome postcards... that way I can send a message and a picture at the same time... thanks again
Date of experience: July 16, 2020
Absolutely amazing as soon as I finish creating the account I was able to send an inmate a letter providing the phone number which will be saving so much and we can be in touch more now. Thank you
Date of experience: September 16, 2020
Helped me stay connected with my incarcerated loved one. So thankful for this app. Had so many different ways to communicate with them at a great price!
Date of experience: October 8, 2020
Kylee, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Website easy enough to use. I do wish you had more information on how the inmate knows information or if we need to call to tell them. An app would be pretty cool.
Date of experience: October 21, 2020
Hi Ryanne, Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference, thank you for your feedback. Please call us any time regarding information and we will be more than happy to assist. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
Send 40 pics to inmate postcards w videos and letters easy and cheap. Brighten your incarcerated loved ones day letting them know someone is thinking about them.
Date of experience: September 14, 2020
If it ends up where you cannot use their service at all they still take the money out of your bank account. Make up excuse after excuse not to refund money even if inmate near no longer there
Date of experience: May 5, 2020
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I talk to my loved one so much and I was spending over $100 a week just in phone calls. After using Pigeonly I am not saving 40% or more. It has helped me out so much.
Date of experience: November 3, 2020
Hello Iesha,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Everything was easy to use. I haven't got a confirmation yet or had my LO try to call to see if there was a difference but the website itself is very well laid out and self explanatory.
Date of experience: August 27, 2020
Very easy to set up account and user-friendly. Only thing I didn't like was when I added the phone line it takes a while to verify other than not it's very good
Date of experience: October 8, 2020
Hi Serena, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. So sorry that the line line took awhile to get funded. Our standard time frame for funding phone accounts is up to 24 hours. If you need anything else do not hesitate to contact us.
Pigeonly is amazing, I was honestly amazed by the 1st month fee being charged 99cent for the first month, it helped me sooo much, because adding funds to the phone is a lot of money I don't have at times but Pigeonly has a line set up for phone calls am starting at A PENNY a minute, I can send postcards, greeting cards, pictures and letters, all through this amazing app, it hasn't froze, kicked me off my app, nothing, it has been very secure, fast, and convenient for me too use! I'm so glad I've found this website, after the first month the fee does go up to like 28$ a month, but it's definitely worth it! Thank you lots Pigeonly, you definitely make communication easier and faster plus you give us more time to communicate because of the low fees!
Date of experience: October 23, 2020
Hello Cheryl!
We are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.
I absolutely love the ease of this system and being able to keep in touch with loved ones. The price is great and offers so many specials to help you stay connected.
Date of experience: October 29, 2020
Thanks for the awesome review, Carolyn! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
Confusing set up but had good technical help with solving issues after calling the contact phone number. Overall its a good service and I am satisfied with the final result so far.
Date of experience: August 26, 2020
Thank you for making everything so much easier I appreciate you all for everything God bless you all I do is write the letter and you guys do all the work my life is so much easier bieng able to stay connected to my boyfriend without feeling pressure and overwhelmed thank you..
Date of experience: September 15, 2020
I am so pleased with pigeonly for the ability to communicate with my son and send him pics. My son's incarceration is hard enough and pigeonly makes our time away from one another a little easier.
Date of experience: September 22, 2019
It's so much easy doing it online than having to send it thru actually mail. I like that you only pay one monthly fee and can send pictures and letter free
Date of experience: November 9, 2020
Tyveona we try to be reasonable so now you're able to use all of our services unlimited! Thank you for your review and we hope you enjoy sending pictures, letters, greeting cards, postcards, and articles too now!
Hi Moni,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!