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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I have needed to get in touch with a loved one. I set up the account, paid for the number and paid for the initial $25.00 deposit. That was Friday. Today is Sunday. My loved one has been trying to call me 6 times today and each time I have been directed to put in my card number due to low funds. I called them this morning and asked why can't I use the service I paid for. Their answer:
Your payment won't be processed until Monday.
MONDAY?!?!
So, let me get this straight, I pay for a service, I pay to load funds & because I don't have multiple cards to use, the card used to initially fund and purchase the plan, I can't use because it's being processed?
What the actual hell?
I'm sure they realize how much pain, anxiety & frustration that they are causing to not only the inmate, but their families and loved ones. The biggest problem? They don't care. They are awarded a contact performing services that are desperately needed, and even the representative on the phone agreed with me when I said that they are causing additional and unnecessary stress, leaving me basically "$#*! out of luck" until it's processed.
This company has absolutely no respect for families, no integrity and no compassion. I'm absolutely livid right now because he has called me twice while writing this and both times my card was rejected by the company. Not my bank, but pigeonly. The owner, CEO & Executives should be absolutely ashamed of themselves. This is completely unacceptable and immoral.
Date of experience: September 20, 2020
DO NOT TRUST THIS COMPANY THE ARE THIEVES. I cancelled a free trial almost immediately after I signed up and gave my bank card info. BECAUSE they could not tell me when he would be able to makes calls but that it would be more than a week and trial started that day! Now over a month later they are siphoning money out of my bank account. 3 times in less than week! They are lower than the belly of a snake THIEVES!
Date of experience: November 23, 2019
Price is great
Saves so much time with having to go get photos printed and hand write letters and go to the post office and pay more put to mail it over and that takes however long as far as I no it's pretty instant once I have sent my letters or photos that's all I have tried at the moment but I'm sure the test is just as easy
Tip for consumers:
Go for it
Products used:
Letters and photos
Date of experience: September 21, 2020
It was the best way to keep in touch with lived ones and the prices were good as well. What i liked most was the personal service during my last call where i needed help.
Date of experience: January 9, 2019
Hi Rebecca, I'm happy to hear that you are pleased with our services! Customer service is our top priority. Please continue to be a Pigeonly advocate and thank you for your positive feedback.
I have been using pigeonly for years with no problems. This year, however, I have been charged multiple times per month for ONE inmate and was charged SEVEN times in JULY. When I called them to dispute the charges, the call was dropped in the middle of me filing a dispute, then when I called back, a "manager" with a dog cough answered saying there was a power outage, but was still somehow able to pull up my file and again, call was dropped. I was unable to get through again. So, I DO NOT recommend you use this service!
Date of experience: July 31, 2019
Pigeonly made it very easy for me to communicate with my loved one. This was the first time that I have used this website and I didn't have any problems.
Date of experience: September 30, 2020
Absolutely love this site it is very helpful On sending pictures and staying in contact with our inmate! Makes it so much easier to stay in contact thank you pigeonly
Date of experience: November 2, 2020
Hi Amanda,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Great low prices very affordable I got the letters for $0.99 each for the first month and $4.99 after that with auto pay I'm going to get the voice calling
Date of experience: November 8, 2020
Hi Megan we are delighted you chose to use Pigeonly to get a hold of your loved one! Thank you for your wonderful review.
Helps send incarcerate loved ones pictures with no problem low cost. Gives loved one a fast beautiful happy letter ir picture brightened there day with a click of your phone
Date of experience: September 18, 2020
S so I have another app that I would use kissing my love one money and have video visits but I wanted an app did I could do more with and after of hours searching I found pigeonly. Now I can send cards letters and customize them the way I want to I really like this app I give it two thumbs up and I'll be using it to send Danny Maldonado lots of love.
Date of experience: November 2, 2020
Hello Beverly,
That is music to our ears! We are glad that you are apart of Pigeonly and that it was such a easy process for you. Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Fast & easy for me to be able to get In contact with my hubby! Can't be anymore happier with this because the mail takes forever and writing a letter takes up time lol
Date of experience: November 5, 2020
Kassy, thanks so much for your kind words. I’m so glad we were able to get you in contact with your hubby in a timely manner. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Do not do business with them. I have to turn off my card, because they want stop taking money out if my four days out of five day $26.06 dollars: you have been warned.
Date of experience: November 2, 2021
Hello,
Please feel free to call us at 1800. 323. 9895 so we can discuss details and resolve any issues you may have. Thank you and keep safe!
This was an awesome site. Very easy to register. Didn't give me no problems or no adds getting in the way. The price is great n the service was even greater. I loved it..
Date of experience: August 25, 2020
Absolutely amazing website for sending letters and pictures. Saves you the time of having to physically write the letters i have arthritis so its hard on my hands to write typing is much easier.
Date of experience: September 18, 2020
Easy uploading although pictures do not always show the correct way. Most are sideways, when i go to rotate them, they are upright but not not the same original size
Tip for consumers:
N/A
Products used:
Photos
Date of experience: September 14, 2020
Hello Tina and thank you for the feedback. Your issue could be device specific and one of our reps would be able to troubleshoot it with you over the phone. You may also contact an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
This service has caused me SUCH a headache as multiple charges have been coming out of my bank account nonstop for MONTHS now! I had just ONE order of pictures that were to be sent to a loved one (which was NEVER received) & after that, they had all my bank information and continued to charge my card 2,3, sometimes 4 times a month! I've called multiple times to get things straight, they only refunded a few of the fraudulent charges, & at this point I'm just gonna get a lawyer as well as the BBB involved. Freaking ridiculous! Please BEWARE FOLKS! Don't lose your hard earned money on SCAMMERS!
Date of experience: May 2, 2019
I'm still waiting to hear from an inmate... it's was a little hard to navigate at first. Kinda spendy for the phone service but hopefully worth it when inmate calls.
Date of experience: October 28, 2020
Hello McKenzie, thanks for the feedback. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Love it! Im so grateful to instantly send him pictures that are printed! Easy peasy. The videos are amazing ing too. I just wish he could send me a video!
Date of experience: October 25, 2020
Tara,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
It was very simple and straight forward, I had tried other web sites been charged and he never received the email or photos. So far pigeonfly has exceeded the competition
Products used:
Photos to my loved one
Date of experience: August 24, 2020
I found this service awesome is quick covenient and easy for media dummies like me! Thank you for making this a wonderful solution to us non writers busy people.
Date of experience: September 1, 2020
This is a joke!;! Signed up for monthly service on 6/20. By the 25th it still had not sent my letter, card, postcard or photos. It was a 7 day trial but they scam you. It says they are sent right away for their 19.95 monthly fee but all they do is take your money! NOW WHY WOULD ANYONE PAY FOR THE MONTHLY IF NOTHING WAS SENT DURING TRIAL?
DO NOT SIGN UP! COMPLETE SCAM!
Tip for consumers:
Just save your money!!!!! This is a scam
Date of experience: June 27, 2021
Hello Kimberly, I apologize for the inconvenience, usually our orders are shipped out within 3-5 business days, but since we had such a high volume of orders due to Father's day, it caused a bit of a delay on the shipment of our orders. We will make sure to send your letter as soon as possible and make this right for you, and please feel free to contact us at 1-800-323-9895 Mon- Fri 6am-6pm pst if you have any other questions or concerns. Thank you for your time and understanding.
Never use the company, they suck and will charge your credit card with out your permission. It took them 30 days to get a letter to the prison facility.
Date of experience: July 2, 2019
Took advantage of photo offer free for 3 days- after reading reviews i went rigtht on line to delete my subscription. Low and behold i was debited on the same day $4.98 twice... i was warned by reviews that this would happen. I have emailed the company- you are put on hold with c. S. way tooooooo long... i am so mad at myself for not reading reviews firs... should i GET A FAST REFUND I WILL ADD APOST TO THE REVIEWS
Date of experience: March 25, 2020
Dear Denise, I apologize on behalf of everyone at Pigeonly. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Hello Kathryn and we deeply regret your negative experience and would love it if you gave our services another try, with assistance from one our Account Managers to avoid such issues in the future. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you.