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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
Love how cheap it is and easy it is to use! You won't regret it! I will definitely be showing some of my family members who also have incarcerated loved ones in prision so they can use this as well!
Date of experience: August 23, 2020
I'm sick and tired of this dam company! They need get shut tf down asap! They been taking money from my card w out permission every month! And sometimes my dad trys to call me and it wont go thru.
Date of experience: October 1, 2018
These people really helped me stay in contact with my wife her in Carolina and me in Colorado if not for them don't know wI would have done I would have had to get a second job to pay for the calls so really THANKS to all of you guys
Date of experience: October 6, 2020
Hello James,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Very Convenient and Blessed to have this site to connect with my Fiance. I wish the credit costs were a little less for transfering Pictures, but Over All, a Wonderful Way to Connect to your Loved Ones.
Date of experience: October 21, 2020
Thanks for the awesome review, Angela! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
So happy I can stay in contact with a friend! Great service and fast too. Recommended to use if you have a loved one that u can't contact. Uplift there day with a letter and or photos!
Tip for consumers:
Please do so if u need to talk to a loved one!
Products used:
Photos and letters
Date of experience: September 20, 2020
Absolutely wonderful and very happy to share this with everyone I know! Thank you Pigeon! I can connect with my family and friends now and it's so much cheaper.
Date of experience: October 7, 2020
It is nice to hear from your loved one quickly through this website. I would recommend it. You can write letters quickly, send photos, website links, and even more. Just check it out.
Date of experience: October 24, 2020
Hi Faith,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I love how easy if is to send my loved ones pictures and letters now. And it takes the stress out of making sure I getting pictures printed and mailed off on time.
Date of experience: August 25, 2020
I cancelled this service 2 months ago after having it for a few months to try it out. Cancel means cancel, I dont use the service, they dont provide services right? NO... I didnt use the service for the last couple months and woke up this morning to look at my bank statement and there was a charge from them that was DOUBLE what the monthly subscription amount was. WHO DOES THIS! I won't lie down and allow this, I have seen other negative reviews but gave them the benefit of the doubt. That got me nowhere. Also, while I did have the service only half of the items I even ordered got to my loved one. This is a scam and it needs to stop. They have NO customer service skills and the little help they do have is not capable. STAY AWAY FROM THIS COMPANY
Date of experience: December 6, 2021
Hello Natalie,
Thank you for bringing your concern to our attention. We will be more than willing to help you resolve this issue as quickly as possible. Since we do not have your complete information here, please call us at 1800. 323. 9895 at your most convenient time so we can discuss the details. We are open from 6 am to 6 pm pacific time. Thank you and keep safe
Going to BBB getting charged twice a month for a service that isn't worth it's while is not right, not to mention I've emailed and asked them to cancel the service a long time ago, and they said they would contact me and never did.
Date of experience: July 21, 2023
Hello Jennifer.
I am sincerely sorry to hear that you are being charged twice a month for Pigeonly's service and that you have not been able to cancel your subscription despite multiple attempts to contact customer support. I understand your frustration and want to assure you that we are taking your concerns seriously. If this issue has not been addressed already, can you please send us an email to support@pigeon.ly, with your account name and phone number. So we can investigating the issue of the duplicate charges and will take the necessary steps to rectify it as soon as possible. We are also reviewing our customer support processes to ensure that requests to cancel subscriptions are handled promptly and effectively.
I am TOTALLY irritated. I heard it was fraudulant and people were complaining but that was after I setup an account. The app is supposedly free. It is not! I had to enter cc info why? I didn't finish cc info so when they tried to charge my card it was declined. Weeks later I was miraculously charged. They make it impossible to cancel and get a refund. I called support and was on hold over an hour... no answer. If you request a call back you won't EVER get one. If you cancel through the app you don't get a refund. I WOULDN'T RECOMMEND THIS APP TO ANYONE!
Date of experience: September 7, 2022
Hello Monica, thank you for your review and for bringing this concern to our attention. We would like to speak with you and look into this matter and correct the situation. Please feel free to contact us at 1-800-323-9895 Mon-Fri from 7am-4pm, or you may also contact us via email at support@pigeon.ly We look forward to hearing from you, have a great rest of your day.
Pigeonly is a joke when it comes to Customer Service and/or Relations.
I have been in weekly contact with these people since March 22 of this year in regards to a refund.
At first I was told there are absolutely no refunds.
(Until I the next day when I told them my son was never at the facility I paid for.)
I was "granted" (their word) a FULL REFUND on March 28.
On April 28 I received seven dollars and ninety nine cents out of a forty dollar refund.
I have been told on more than one occasion, by David Claiborne, that it is a glitch in the new computer system.
I call and get left on hold for fifteen minutes only to be hung up on. I call right back and my call is never answered by a representative.
I was told that his schedule is very busy so perhaps using Email would be better. (That is not the case. He never responsed to my email.)
Each time I have spoken with this company I am put off one way or another.
They are kind and very appreciative of my patience, but as in the real world they have taken advantage of my patience by sweeping my request under the rug (so to speak.)
Now
Date of experience: June 1, 2019
Hi Jill, I do apologize for any inconveniences you've experienced. I will be more than happy to assist you on getting this taken care of ASAP. May I please have a good contact number for you?
Im not yet satisfied. It looks easy enough. Been real good and fast. Its not that understanding of what im need. The information is not all the updated.
Date of experience: October 12, 2020
Hello Amber,
I am so sorry to hear that you have had such a hard time with navigating through the website and understanding what you need. Sorry that you haven't seen any updated information. So that we can assist you better and understand your concerns please give us a call at (800) 323-9895 M-F 6:00 AM-6:00 PM PST.
I like this cuz it's hard to keep in contact with someone who is inside. And pigeonly makes it easy. They help with everything but visits. I was shocked. If u haven't tried it you need to
Date of experience: August 19, 2020
Hidden fees? Yes. Multiple fraudulent charges per month? Yes. No support? Correct. All negative reviews are accurate. If you are thinking about using this company, find another. There are others. Read the positive reviews on here and visit the reviewers' profiles. You will see that many are fakes/bots, and/or paid to write false positive reviews on other scam websites - Usually the same websites, too. Very interesting. Don't feel bad, or think that they are "just a start-up" like you will often see here and there on a Google search. They are stealing your money, hoping to get away with it, and they don't feel bad about it. They continue to charge you, and will take months to refund you the money. I once threatened to go to my bank, and I had the refund the next day. The next time I tried, it didn't phase them, and they took their time. Sadly, you are better off cancelling the card once they have the info. The downside is that this company is significantly cheaper than other inmate services - and they know that, I'm sure. But it's not worth getting your money stolen. So... Thank you, Pigeonly. Next!
Tip for consumers:
Don't.
Date of experience: April 30, 2019
I have yet to hear from my fiancé as to whether or not he has received my pictures through Pigeonly but overall it was very easy to get set up and work.
Date of experience: October 28, 2020
Thank you, Charlee your review is very greatly appreciated, processing indicates that your picture is on its way to the facility. We aim to fulfill your expectations and hopefully, our services reflect that! Thank you for choosing Pigeonly
Seems like the charge you every week for service. I called to cancel service and the charge me again a couple days later. Be careful with this company!
Date of experience: February 13, 2019
Today is May 9th. I sent a letter and photos on March 25th. Sandra hangs up, Faith or whatever is dumber than $#*!. Straight scam. DO NOT SIGN UP FOR THIS SERVICE. YOU WILL PAY FOR NOTHING! My photos say printed and so does my letter. All they say is "were having problems" so i printed them myself. Sent them and hes already got them for less than a dollar. The photos below were taken today! Stay away from this site!
Tip for consumers:
Don't $#*!ing do it.
Products used:
Absolutely nothing. They stole my money and did nothing!!
Date of experience: May 9, 2020
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I have been trying to find a way to send things to my husband easily especially with 5 kids and this has a bit of everything so hopefully makes my life easier.
Date of experience: November 10, 2020
Hello Ryu, hopefully you're having an easy time navigating through our site and were very delighted you chose Pigeonly to keep in contact with your loved one. Thank you for your service with us and the great review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
This is great site. You can pick the plan that you want at an affordable price. I love it. I would recommend this to anyone that wants to keep in touch with their love one while they are away.
Date of experience: October 2, 2020
Hello Stephanie,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
Way easier to send photos to my loved one then the having to go print then out & then send them out. Has plenty more features i have yet to try, can't wait to see what's in store.
Date of experience: October 24, 2020
Thanks for the awesome review, MaryJane, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
Great price and have yet to see the results but for the investment cost it isnt much of a loss. Will write another review if everything lives up to the hype.
Date of experience: October 31, 2020
We are thrilled to have you as part of the Pigeonly family Julia! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you and your loved one.
I am on the forever free plan. 5 days ago i got charged $24.993 days ago i got charged $34.99, and they just tried to charge me again for $24.99. Do not sign up for this site. Use JPay
Date of experience: July 4, 2023
Hello Louis,
Please reach to us directly by sending an email to support@pigeon.ly, if you haven't done so yet. Our customer service team will gladly be able to assist you with your inquiry and provide further guidance on resolving the issue if you were incorrectly charged. I apologize for this inconvenience
I just started my account today but the set up was great and easy. I'm still waiting for my number to be processed. I will update my review once I have had my first call.
Date of experience: October 26, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Hi Champagne, I apologize for this inconvenience. Yes that is a fee that is automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away. Have you received any refund as of yet?
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
I will be more than happy to locate and refund any charges that were done incorrectly if it has not already been done. Our wait times have been high in the past due to the demand of our services but we have expanded our team since then and wait times are currently very low. So feel free to give us a call or provide me with your first and last name and I will be more than happy to locate and refund the charges.