- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 242nd among Directories sites.
This company responds to reviews on average within 8 days
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com. But overall it's a neat way to stay in touch with incarcerated loved ones.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
Pigeonly is awesome! It's a nice and easy way to connect with your loved one that's incarcerated. It's really cost effective as well
I love how i can easily send photos to my S/O for amazing prices. Im never leaving this app until he gets out.
We are incredibly grateful that you have chosen Pigeonly! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Call us to inquire about our current BOGO deals and our 3, 6, 12 month discounted subscriptions! We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Simple, fast and affordable way to keep in touch with your incarcerated loved ones. Highly recommend to sign up if haven't already
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
USELESS THEY BREAK THE GUIDELINES SO INMATES DONT EVEN GET THE MAIL OR PHOTOS THEN SAY THEY CANT REFUND YOU BECAUSE ITS BEEN SENT ALREADY SO THEY RESEND IT ONLY FOR IT TO BE REJECTED DUE TO THWIR RUL BREAKING AGAIN.
Hello Marrissa and thank you for the feedback. We do regret the negative experience you had. Unfortunately we cannot be aware of every single rule and regulation at the thousands of facilities across the country. We do have a money back guarantee when said facility will not allow specific products. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. We look forward to hearing from you. Thank you.
Thanks for sending my messages and photos. I really enjoyed using this service. Now all I need is video visitations.
Hi Gemell,
Glad to know that you are happy with our services. We ensure to give you quality service in keeping in touch with your loved one. We're making it more convenient for you, and for you to be able to save money. Thank you and God Bless!
Very impressed abd will use again very soon hope my husband gets and loves the pictures that i sent him
It's a pleasure serving you Audrey. I really appreciate you taking the time to share your feedback and being so open with us. We hope you continue to enjoy our services!
Sent fast and hopefully it will not get returned because the website knows the rules for mailing inmates letters
Tip for consumers:
None
Hello Sarah,
We're glad to know that you are fully satisfied with our mailing services. We value your business with us, and we ensure to give you a quality service to stay connected with your loved one. Thank you and keep safe always.
It's really easy to do online instead of walking into the facility and you can do monthly payments cheap
This is one of the easiest accessible apps for inmates. I love that u can send multiple photos at one time and only pay one fee
Tip for consumers:
Jus go ahead and buy it .it's def worth it
Products used:
Pigeon premiere photos
They are fast my family members love it. The phots are very nice the orders are there fast. My dad gets to injoy my kids grownup makes him fill like he here with us
I can't wait to hear from my husband! I'm so happy I ran into this website! Thank you for making it easier to communicate with him!
Hello Sarai,
Love to hear from you. Glad to know that you are happy with our services. We ensure to give you nothing but quality service while enjoying the benefits of saving money in keeping in touch with your loved one.
Its awesome to be able to talk to my fiance, especially when I'm not able to get to the stores to mail him pictures or to go get stamps I can send him on here from home I love it
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure
I started using this company in Nov 2019 only to send photos the price was $4.99 a month. This SCAMMING company charged me 3,4 and 5 times a month maxing out my credit card. They were charging me $19.99 each time they only charged me $4.99 2 times. DO NOT USE THIS COMPANY. I wish I would have done my research first. Once my card was maxed out I saw the declining payment of $19.99 and that's when I called my credit card company and they told me how many times a month they charged my card and how many time I was so up set... DO NOT TRUST THIS COMPANY. I called the 800 number and I was on hold for over 1 hour u till I just hung up... I did DISPUTE all FRAUDULENTLY charges with my bank and ready to FILE CHARGES FOR THEFT with this company. I found out everything Feb 2020...
Well i have found it very easy to use. I do prefer jailatm because the messages come thru as a text right away and i dont have to wait for it to proccess and ship.
Very simple site. My only issue is the amount of time it is taking to process my order. Other than that it's a good website.
Hello Sarah and thank you for the feedback. Normal processing time is 1-24 hours. If you ever have a delay over the stated timeframe, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Signed up for the free trial only on Oct. 7th. Cancelled on Oct. 12th before free trial was to expire because my husband was released. Prison. Their customer service representative assured me that it was cancelled and I would not be charged anything. I received many phone calls from them on oct 12th & 13th wanting to know why I cancelled & offering me a "deal" for $39.99. I went on to explain to them that they shouldn't be calling me offering me anything because i cancelled because i dont need this service because my husband is no longer in prison. On Oct. 14th my card was charged $14.99 and on Nov. 14th they took $39.99 and another $14.99 on the same day all within an hour! I'm so upset and disappointed and I just want my money back. They are a total RIP off and very bad business and this is $80.00 I feel they stole from my special needs son, money that I was saving to order his cap & gown and senior ring for his graduation in May if his health improves. Now what am i suppose to tell him? I'm a single parent doing this on my own and this company lied to me and stole from me! Please be very aware when dealing w/this company. I would not want anybody else to go thru the hell thru are putting me thru.
Tip for consumers:
Will continue to charge your card even after you've cancelled!
Hi Sophie, my sincerest apologies for all this inconveniece. We would like to have this all corrected for your right away. Since I am not able to find your account with just your name I would advise you to please contact our customer service line so we can resolve this issue for you. Please reach out at your earliest convenience at 1-800-323-9895, Monday to Friday from 6am-6pm. Thank you for reporting this to us, we look forward to hearing from you.
Very easy to upload very easy to figure out. I've tried a few other online websites and send it inmate money and this is the first easy walkthrough website that I found
When i signed up for this service. I paid for photos and phone and my husband hasnt been qble to access the phone service and im out of money. So what do i do?
Hello Cristina, We apologized for the experience you had. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you have any other concerns, please do not hesitate to contact us at (800) 323-9895. We are open Monday-Friday@ 6 am-4 pm P.S. T.
Good experience and I'm satisfied I want to know more about the way yall work and help inmates and im. Happy with the service so far keep up the good work and keep doing good businesss
Hi Robert,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
So thankful for this app. They allow you to keep in touch and it's such a fun way to do it. Awesome go. Pigeonly
Dear Torrie,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
So far the app seems super easy to use I am currently still waiting for a response from my inmate does take awhile to process
Hello Amanda,
Perfect example as to why we value your feedback so much, to know where and how we can improve. Thank you for choosing Pigeonly.
This is so much easier to use! I can send pics from my phone and calls are way cheaper. Thank you very much :)
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise.
Thank you for connecting me to my wife without any extortion rate fees and guessing games or gimmicks. You sure are a life saver!
Gain trust and grow your business with customer reviews.
Thank you Matt for this very kind review, we appreciate your service with us here at Pigeonly If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.