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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
It's great and is cheap I highly recommend people to use this app. And it was all hassle free no fuss
Date of experience: September 2, 2020
Super easy to use and better than any other app or website out there to stay connected with a loved one!
Date of experience: October 28, 2020
Many thanks for your review. We aim to delight our customers every time and I'm so pleased that we were able to exceed your expectations.
Love it and this website is awesome to use and I think it's a lot easier then sending
Threw the mail.
Date of experience: November 6, 2020
Many thanks, Elizabeth for the amazing review! We've worked very hard to keep our services providing you the easiest and cheapest way to stay in touch with your loved one.
Best customer service of all time, i am impressed how they processed
I will recommend this to my family and friends
Date of experience: March 12, 2019
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I like everything about this services. Except the having to wait for delivery to send more that part is rather annoying.
Date of experience: September 4, 2020
Lots of unauthorized charges to my credit card! It's been 10 days and the content is still not delivered to inmate!
Date of experience: March 28, 2020
Dear Tia, I apologize on behalf of everyone at Pigeonly. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Was poor to offerings to actually available. They charged me $679 three months after I canceled. Very Shady practice.
Buyer beware
Tip for consumers:
Avoid it. Once you stop paying them, they abuse your financial information.
Date of experience: December 30, 2021
Hello DL,
We appreciate you bringing this to our attention. We will be more than glad to discuss the details with you so they can be rectified as quickly as possible. Due to limited access to your information here, please call us on 1800. 323. 9895 at your most convenient time, rest assured it will be taken care of. Thank you and keep safe!
It helps those in need reach there loved ones. I was broken heart every time I Though of my boyfriend I would tear up. They help connect to him
Date of experience: September 19, 2020
The phone is a but of a problem
But photos and letters are something to brag about I like that u don't have go worry about my hand writing
Date of experience: September 21, 2020
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
Rip off! They charge $19.99 for "unlimited access" to there services but they only allow one per item to be sent until they're delivered. Only at that point can you attempt to send anything else. Below I will attach photos of when I first sent some thing on May 10,2021 and it is now June 2,2021 and I'm still unable to send anything further because they haven't marked everything as delivered yet. They offered me a free phone line provisioning for a phone number(that my loved one CAN'T EVEN CALL because the number doesn't work) and then charged two times ($26.06 fora total of $52.01 in two days) for something I didn't authorize! And I tried to chat with them first, and on multiple occasions and it always said that they were off-line. So then I had to call and wait for a callback because they are never available. Once I finally got a callback on two separate occasions I had to explain the situation and they reassured me that they would refund my account. I received A refund three days later BUT they charged it back to my account the next day! I did not, in any way, shape or form authorize this and now I'm waiting for yet another callback to deal with this rip off company! My loved one has received only a couple of things in the month that I've sent through this site and the first letter that was mailed from them got denied because of an unknown substance on it! I called the company and they said they would reset my letters for the week and never did. This company is RIP OFF so be forewarned! I found much better apps and sites for Communication with my loved one that are much quicker and a lot less expensive! And these other sites actually help other families that are in need. Unlike Pigeonly that basically steals from people and doesn't deliver!
Tip for consumers:
DO NOT WASTE YOUR TIME OR MONEY! If I could rate negative stars I would! They don’t truly offer unlimited like advertised and The phone provisioning number that they provide doesn’t actually work. They charged my card twice in two days for minutes on a phone number that doesn’t work that I never authorized.
Date of experience: June 2, 2021
Hi Lisa, sorry to hear you are displeased with our services. You are able to send more items at one time, you can send an order a photos, and then another order of letters, postcards, etc. at the same time, but we do ask to allow time to have the first order to be shipped out, then the system will reset itself, but if you call us we can have this reset for you so you are allowed to send more on the same day. I apologize this was not done for you by one of our agents when you called. In regards to being charged $26.06, we take these unauthorized charges very seriously and we will issue a refund. If you are having issues with our best rate number, please call us to have this resolved for you asap. I would like to have these problems resolved for you now, but since I only can see your first name, I'm unable to locate your account, please call us at 1-800-323-9895 so we can better assist you. Thank you for your time and feedback this will help us improve service for everyone.
Very easy to use and they also gave me a $20 credit I really recommending getting an account and using Pigeon to get a hold of your love ones
Tip for consumers:
I highly recommend this app
Products used:
All of them
Date of experience: September 16, 2020
They continue to charge me with no subscription. The just charged me 3x within 7 days. Should have negative stars.
Date of experience: May 10, 2021
Trish, sorry to hear about this issue, please contact us at your earliest convenience to have this corrected, 1-800-323-9895.
Pigeonly is amazing, you can send letters, pictures & personalized postcards within minutes without having to go anywhere & cheap!
Date of experience: October 5, 2020
Easy to use and convenient. A awesome way to keep in contact with your loved ones during their difficult time.
Date of experience: October 17, 2020
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.
I had never heard of this app until tonight. I found it very simple to operate and an enormous help.
Date of experience: October 25, 2020
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
First time and it was easy and simple. Hopefully he gets the pictures very soon. Can't wait to send me
Date of experience: October 26, 2020
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I hope it's useful and helps me communicate with my loved one. It is pretty low cost and affordable price
Date of experience: October 31, 2020
Jade, I am glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It was very easy and fast delivery... I recommend using for the best way to send pictures to love one's..
Date of experience: August 24, 2020
It's so easy to use at affordable prices! Great way to save money and stay in touch with loved ones!
Date of experience: September 2, 2020
Comprehensive inmate correspondence tool. Not expensive either. Easy to navigate website and det up. Good way to connect with inmates
Date of experience: September 15, 2020
Happy to hear that you love our service and even more delighted to know you chose Pigeonly to keep in contact with your loved one. Thank you for your amazing review!