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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
This is very helpful and convenient for all. Saves you money and time best thing they could have ever done I love this
Date of experience: November 2, 2020
There awesome and very convenient to send your family photos in prison so easy and doesn't cost much to make a inmates day
Date of experience: August 23, 2020
Kept me in contact with my loved one it was fast getting delivered to the jail he was in. Cheap too... and convenient...
Date of experience: February 12, 2020
Within 5 mins I was already writing my friend. I got a great deal for the price! Cheaper than actually mailing a letter!
Date of experience: August 28, 2020
I completed a survey, though I never received the 10 dollar offer. Also still have yet to use or complete calls or videos.
Date of experience: February 17, 2021
Hi Sheena,
We apologize for any dissatisfaction you have felt. If you still need any further assistance regarding your account, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I love it and it makes it easier for me to connect with my loved one this is the best app iv found so far and affordable price
Date of experience: September 1, 2020
Great service but I hate that I have to wait til my previous letter gets delivered before I can send another out. I was planning on writing daily
Date of experience: September 17, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience. You can always send a greeting card or post card in the meantime too!
It's ok, except I couldn't get it to work, then they fixed it for me, now it's perfect. It did freeze, but that could have been my fault.
Date of experience: September 17, 2020
Hello Autumn, there are steps to take when there could be a personal device issue regarding our site freezing. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Awesome service, very healpful! If you have a loved one that is incarcerated this service is great for phone calls, photos and more. I love it!
Date of experience: May 26, 2019
Thanks for giving me the ability to communicate with my inmate. Weve sent pictures and postcards and are able to enjoy lower prices on phone calls.
Date of experience: October 4, 2020
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
I love that I can send my friend overseas funds and photos without having to wait so long for it to arrive. You guys are lifesavers
Date of experience: August 20, 2020
I called and canceled my services then they charged me another 19.99 after that. They say they will refund the money but haven't seen it yet.
Date of experience: January 24, 2020
Hello Cherie. Thank you for reaching out. We do apologize for this inconvenience. If there were any incorrect charges we can be sure they will be refunded immediately if they have not been already. We will have an account manager reach out to you no later than Monday. Just to be sure all refunds were done correctly. Feel free to contact an account manager, M-F 6-6 P.S. T. at, (800) 323-9895. Thank you for your patience while we deal with this.
Only site that really worked! Tried others and lost money. Other sites never explain how to use and frustration and giving up gets them paid grr
Date of experience: November 11, 2019
Be sure to stay in touch. With all your family and friends there is no way better than piegonly is the source to a great relationship.
Date of experience: September 16, 2020
I sent a letter for my boyfriend and havnt heard from him yet I havnt used this app before but going to see how it works
Tip for consumers:
Let me know if he got letter or not
Date of experience: October 8, 2021
Hello Malinda, thank you for your review. We hope you are enjoying the services!
This app is absolutely the best I love that I dont have to buy stamps or go to the post office the mail has been awful so this is a relief 5 stars
Date of experience: November 9, 2020
We are glad you get it too Amanda, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review.
Great service and easy to use I love it I can send my best friend letters and out time in her phone so we can talk and check on her.
Date of experience: August 6, 2020
The website is simple to use and there's so many options to choose from to connect with your inmate!
Date of experience: November 1, 2020
Thanks so much for your kind words. I’m so glad we were able to get your letters sent out to your loved one. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I haven't been able to know if my loved one has received my letters or received notifications that my inmate could call me.
Date of experience: August 23, 2020
Hello Danielle and thank you for the feedback. We regret any confusion you may experience regarding our site or services. We would love to assist you via phone. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well
A little confusing at first but they were great and walked me threw it all. So far it has been a great app.
Date of experience: August 31, 2020
Hello Kara and thanks for the positive feedback! We take staying in contact with your loved one seriously and thank you for the opportunity. If you ever have any issues, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
It lets me know when my letters get shipped out and when there delivered. It's helped me stay in contact with my husband
Date of experience: February 9, 2021
Hello Latoya, keep in mind you also have access to five other services that are unlimited too! Thanks for choosing Pigeonly to stay connected with your loved one.
This is how I keep in touch with james while in ouachita county. Its easier than getting envelopes and stamps to send letters and pictures
Date of experience: November 4, 2020
I'm so happy to hear we were able to help things make it easier for you Marilyn! Remember you can send photos, letters. Greetings cards, postcards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review Marilyn.
To pay 19$ a month to send pics and letters sounded like a convenient and good idea but it takes about a week sometimes longer then that for pigeonly to even print and then takes a couple more days to mail your pics. I can go and get my pics printed and mail them myself alot faster and alot cheaper. The letters also take the same amount of time. Also the phone funding extra 26$ on top of the 19$ a month... I put money on and they take it out of your bank instantly but it takes 3 days! For it to hit the account so your loved one can call you! Unacceptable! Any other company like icsolutions etc it's instant. The wait time to even speak to someone is long, and when you do speak to someone they tell you they fixed the issue when they do not. I was on hold for a total of an hour yesterday, spoke to 4 different people about my phone funds and all 4 people told me they would put the funds into the account so my fiance could call me and it never got done! I put it in about 5pm on Monday. Called all day Tues to ask what was going on, and then wens at 1030am the money was finally put in. Will never use this service again!
Tip for consumers:
Don't use pigeonly
Date of experience: June 16, 2021
Hello Rachel,
I apologize if there was a delay in your order we truly understand how important it is to have your orders delivered to your loved one in a timely manner. Our operations may have been affected due to the overwhelming response and current volume as our services are unlimited. Normally it will only take 3 to 5 business days to deliver the orders via regular mail but rest assured it will be delivered to your loved one location. You will automatically receive a text message as well as an email notification when your order is delivered to your loved one’s facility. We have been doing the best that we can to provide the best customer service we can on the phones and adding phone time but there has been a limit and restriction on manpower. We’re hoping for your understanding. We sincerely apologize for the inconvenience.
Pigeonly is easy to use, easy to set up and locate my loved one. Thank you for making this hard time a bit easier to deal with.
Date of experience: October 2, 2020
Hi Dana,
Thank you for taking the time to leave us such a beautiful review. It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
Hi Brittany,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words.