• Pigeonly

Pigeonly

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Overview

Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 242nd among Directories sites.

  • Service
    103
  • Value
    104
  • Shipping
    79
  • Returns
    74
  • Quality
    94

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
213
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How would you rate Pigeonly?
Top Positive Review

“New to this”

Leslie R.
2/26/21

Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com. But overall it's a neat way to stay in touch with incarcerated loved ones.

Top Critical Review

“Phone disabled”

Jackie M.
8/11/24

I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam

Reviews (1,018)

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Timeframe

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Reviews that mention popular keywords

credit card (29) customer service (65)
Thumbnail of user toshak5
Texas
1 review
0 helpful votes
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November 2nd, 2020

Makes it easy to keep in touch with loved ones. I don't have to print pictures or send letters, I can do it all from my phone

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Thumbnail of user nickh472
Indiana
1 review
0 helpful votes
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November 8th, 2020

I needed to find a way to send something more than an email or letter to someone special during a difficult time and this site is great!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Dear Nick,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Thumbnail of user mistyc134
California
1 review
0 helpful votes
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October 16th, 2020

If you love to stay connected with your loved ones pigeonly is the best way to do just that. I have sent letters and i love it!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Misty!
Welcome to Pigeonly, we invite you to test out all of our six different services so you can take advantage of everything you plan has to offer you. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!

Thumbnail of user brianab42
Virginia
1 review
0 helpful votes
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October 16th, 2020

This is the best website out there to stay connected to friends or family who may be incarcerated! It's easy to use and the prices are great!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank You so much for your review Briana. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user ashleyg466
Pennsylvania
1 review
2 helpful votes
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October 2nd, 2020

I love love it and be able to send letters instead of having to hand written them anymore as its more privacy

Thumbnail of user arieannab
Florida
1 review
0 helpful votes
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September 27th, 2020

It's easy to set up. Easier and faster way to get in contact with a loved one. Would highly recommend to people

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank you so much for taking the time to leave us feedback. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user diamondm19
Florida
1 review
1 helpful vote
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August 22nd, 2020

It's pretty cool. Saved my time over the phone. I do not have to spend a long time putting In the same

Thumbnail of user pqigec
California
1 review
0 helpful votes
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September 21st, 2020

Pigeonly made it very easy to send my boyfriend money and pictures which was very exciting! Im very happy with their services!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Paige! We hope all is well and that your boyfriend loved the great quality of your pictures. Thank you for choosing Pigeonly.

Thumbnail of user bethanyw57
Arkansas
1 review
0 helpful votes
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August 22nd, 2020

This was my first time using this service. So far everything has been good and in order. Services were fast and sufficient.

Thumbnail of user sandrar739
California
1 review
1 helpful vote
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August 20th, 2020

I love this app it's great and easy to stay in touch with loved ones I recommend it!
Everyone should use it

Thumbnail of user jessicau142
Texas
1 review
0 helpful votes
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September 14th, 2020

I can't tell you how much money i wasted at Walgreens printing picture's to send this is so much easier and faster

Thumbnail of user darceyt1
Kentucky
1 review
0 helpful votes
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September 27th, 2021

It's ok. Think it makes it easier to look up what you need to. Like video visits, commissary, phone mins and etc.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Darcey, thank you for your review, we appreciate you using Pigeonly

Thumbnail of user rachela299
Oklahoma
2 reviews
0 helpful votes
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November 4th, 2020

Products are inexpensive, good quality, and I've been pleased with my purchases. Thankful to have an easy access to my loved one.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Rachel,
That is music to our ears! So glad that navigating through the website was easy for you, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with there loved ones. Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.

Thumbnail of user shellym193
Washington
1 review
0 helpful votes
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October 21st, 2020

Easy to send pictures right from your cell phone to your love ones in prison. Also cheap rates can't beat the deals

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Shelly,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.

Thumbnail of user christinar324
Nebraska
1 review
0 helpful votes
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August 31st, 2020

Thank you for all notifications i am totally satisfied with Pigeonly. They have good plans and reliable. I would highly recommend Pigeonly

Thumbnail of user monicam459
California
1 review
0 helpful votes
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August 27th, 2020

The website is so easy to use. I have never hassled with the site not even once. I'm very pleased with them.

Thumbnail of user charlesh1212
Texas
1 review
0 helpful votes
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August 27th, 2020

I am impressed at what you all trying to do. I applaud you for that. It just needs more tweaking and examples,

Thumbnail of user sheilap208
Kansas
2 reviews
0 helpful votes
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August 26th, 2020

It Is super convenient and easy to use. There's step by step help along the way. It's really neat i recommend it.

Thumbnail of user esperanzam11
Florida
1 review
1 helpful vote
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August 26th, 2020

It's really helpful because I can't write letters due to carpal tunnel so using my phone to type the letters is awesome

Thumbnail of user krystalm64
Texas
1 review
0 helpful votes
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August 26th, 2020

The best app to keep in contact with our loved ones. I would recommend this app to all my family and friends.

Thumbnail of user heatherw376
Washington
1 review
0 helpful votes
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March 8th, 2020

Great service prompt and easy to use I was able to find my lost friend and reconnect in a very easy and fast way

Thumbnail of user kishaj15
Texas
1 review
0 helpful votes
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October 31st, 2022
Verified purchase

This is uncalled for I paid my money an pictures just sitting there. I would like my money back I don't recommend this service to anyone

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Kisha,
Thank you for your review, please know that our team is working diligently to have this issue get resolved as quickly as possible. We are currently receiving volume of orders that causes the delay of the shipment. We will make sure that this will be taken care of immediately.

Thumbnail of user shawnac57
Washington
1 review
0 helpful votes
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October 26th, 2020

Fast, easy, reliable way to send love to your loved ones. Your inmate deserves another chance. This to shall pass

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Shawna,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user tiffanyd230
California
1 review
0 helpful votes
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February 20th, 2021

This app does is all! From pictures to post card to phone calls! All in one... One stop communication shop!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

WHi Tiffany, we are pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.

Thumbnail of user jabard
Ohio
1 review
0 helpful votes
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September 17th, 2020

It was fast smooth and cool and you can send 40 photos really fast and u can choose any pictures off your phone

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Thumbnail of user cortneih
Cortnei H.
Typically responds within 8 days

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