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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
Saves money an keeps u closer to ur love ones. I love it. I highly recommend this one to anyone wanting to save time an money.
Date of experience: September 16, 2020
Thank you so much for your services. I love you guys so much. I hope you stay around forever and spread all over the world
Date of experience: March 14, 2021
This way the best apps I've ever had when it comes to get in contact with an incarcerated person I love this app I give a 5
Date of experience: October 9, 2020
Thanks for the awesome review, Lavada! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
This service is great and affordable. I am able to reach my loved one easily with this service. Everything is easy to use and affordable.
Date of experience: October 24, 2020
Hi JR., thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to speaking to you again. Best Wishes.
I want to thank y'all for everything y'all do for everyone to stay connected to their loved ones y'all are the best.
Date of experience: October 29, 2020
Thank you so much for your kind words, Brittany. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
They acces your cc whenever sometimes 5 times in one month. Basically they abuse customers. Not good.
Date of experience: February 2, 2019
Hello Susan, We apologize for any dissatisfaction you have felt. If you still need any further assistance regarding your account, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Decent site. I can't complain on eanytjing besides the fact you can't send multiple cards at once...
Date of experience: September 12, 2020
Hello Hyshaunna and we appreciate the feedback!. Though you cannot send multiple cards at once, you are able to call in and request immediate access to send a package when experiencing any delays. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
I like that I can send articles and many other things but I wish it was same day or next day shipping instead of 3-5 days
Date of experience: October 1, 2020
I sincerely apologize for the confusion the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day.
So much easier has a mother-of-four it is hard to communicate with our loved ones that are incarcerated however this makes it so much more convenient
Date of experience: October 9, 2020
Thank you so much for your kind words, Rosemary. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
Sent my photos to my inmate quick and easy. I still haven't found out if my inmate got them though but it was not expensive either.
Date of experience: October 16, 2020
Hi Tyler,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I like the free sign up credit i also like that i will soon be able to video chat with my loved 1 im sure that would make his day
Date of experience: October 30, 2020
Hello Heather,
We are pleased that you love our services, and glad that it was easy to use. Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
This company does. Not service co. Jail or any jail as far as I can tell they are scammers! They took my $ wont return emails
Date of experience: February 3, 2020
I have been everywhere n noone can do the things that pigeonly can do or did I got to send my husband a letter for once
Date of experience: August 19, 2020
I have used the local number which is good when it works, the picture and letters are cool it just takes to long to be delivered
Date of experience: November 9, 2019
Hello Leandrea and we thank you for the feedback. The normal transit time for orders sent through our system is 3-5 business days (thought some delays are experienced from time to time). Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I am pleased with how easy it was to get an email to my prisoner. Would recommend to anyone just be sure to ask for help
Tip for consumers:
Be sure to look at the helps
Products used:
right now just correspondence
Date of experience: August 31, 2020
I love the simplicity of being able to use a service at your convenience. No running to purchase stamps then having to find a post office.
Date of experience: September 15, 2020
This is a very amazing website to send your loves ones that are in prison. They will enjoy every greeting cards. Photos
Tip for consumers:
I think you are doing a fabulous job already
Date of experience: February 9, 2021
Keeping in touch with family friends an loved one incarcerated without leaving home fabulous system set up thanks
Date of experience: October 27, 2020
Thank you so much Kattie for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Still has its confusing moments and would definitely recommend an emailed brochure or something of the sort for new customers.
Date of experience: November 4, 2020
Dear Gracelynn, thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to Pigeonly Customer Service with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
It's a awesome site just need to learn how t use it but I can send my husband pics and get free minutes
Date of experience: August 23, 2020
It was extremely interested. To the point. Shelf explanatory notes available online help 24/7 just simply simple
Date of experience: August 30, 2020
Im so happy to be using pigeonly thay make everything easy to know about the one you love. It worth and i would recomended deeply
Date of experience: February 19, 2021
Hi Gladys,
Thank you for giving us a shot, we are ecstatic when we know we have met someone's expectations. Thank you for choosing Pigeonly!
Is easy, no expensive and many service for comunication with Dear family intimate love it. You can send pic postal, letter, vouce mensaje and more
Date of experience: October 23, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Gives me an opportunity to talk to my boyfriend & provide food for him while in jail & it's very easy
Date of experience: October 16, 2020
Hello Alisa,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Dear Shonda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.