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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
Great service... Absolutely happy. Fast quick service. I would totally recommend it. Pigeonly is by far the best service I have experience with
Date of experience: October 12, 2020
I can finally talk to my husband without all the hoops to jump through its really really easy to chat with loved ones
Date of experience: October 21, 2020
Hello Jackie,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
So far so good I've only had the opportunity to get to know how it works. Looks fairly simple to use and understand
Date of experience: October 22, 2020
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thank you for choosing pigeonly!
This app is very user friendly. Everything you need in one place. I'm really glad that I came across this app. Thank you.
Date of experience: November 7, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I love the way of interaction with the intimate people using this website help to solve the problem of long distance thank you
Date of experience: March 30, 2019
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
It's an okay experience so far. Dont know if it really works or not just started it so I guess I will see.
Date of experience: September 13, 2020
Hello Miranda and thank you for the feedback. Our site and services are very user friendly and any representative would be glad to assist you over the phone. You may also contact an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well
The only thing I wish it had was video visits, I don't live in NC so it's hard for me to have transportation, besides that its wonderful.
Tip for consumers:
Even better you get $5 off right in the beginning
Products used:
Photos and letters
Date of experience: October 30, 2020
Hi Jill,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. So sorry video service is not available with our company but glad you enjoyed our other services. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I'm new to this but it was easy to navigate through they kind of give you a test run to see if it something you want
Date of experience: September 20, 2020
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.
They had prices from unlimited letters for 4=99 n I got it in sale for 99c it's the best cheap payment especially with the covid19
Date of experience: November 2, 2020
Thank you Catherine for your great review! We now have this new very cheap bundle that includes ALL of our services Unlimited, if you have any questions dont hesitate to contact our customer service line at 1-800-323-9895.
Quick and easy to use, very friendly customer service, was able to answer all my questions, very helpful
Date of experience: September 22, 2020
Hi Kristina,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. Have a great day.
Such an easy and yet still very connected and intimate process. Simple, safe, and old fashioned. Love it!
Date of experience: November 6, 2020
Hi Nicole,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Got to try it you'll love it too always stay in touch with someone who you love an for them to know.
Date of experience: November 4, 2020
Many thanks for this amazing review Michelle! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one.
Love that it's a simple inexpensive way to send loved ones color photos without going to a store! Definitely worth a try!
Date of experience: November 2, 2020
Hello Brooke,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We love that you are enjoying the photos and know how hard it can be to send and print everything out. So thanks for your kind words and we look forward to speaking with you again.
Very easy to use website. Everything you need in one stop shop, as well as great prices on the things you need.
Date of experience: August 19, 2020
First time user confused on how to use it but other than that love it and would recommend it to a friend
Date of experience: August 24, 2020
We will see when my husband recieved the pictures I sent him so until I get confirmation on that I'll have more to say
Date of experience: August 25, 2020
I like it it just needs a easier cropping program I thought that's what I was most confused with on the app
Date of experience: September 17, 2020
Hello Ronnie, thanks for the feedback and we regret that there was any confusion. We would be happy to help you troubleshoot the issue. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Nice app to send letters and photos. Never use this app yet but hope all is good on it. Can't wait to see if my brother gets my letters and photos
Date of experience: November 6, 2020
Hello Jessica, unfortunately there is no app but our site functions just as seamlessly as an application would. Your orders are normally delivered in 3-5 business days. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
My husband only received the letters but not the pictures and is very upseting since I have paid this subscription to be able to send him pictures
Date of experience: August 5, 2022
Hello Ana, Thank you for your review. Due to the overwhelming response for the unlimited photos, we are currently receiving a volume of orders that causes the delay of the shipment. Rest assured though that it will be taken care of. We will put your account on our priority list and will make sure your loved one will be able to receive it as quickly as possible. Moreover, if you have questions, feel free to call us on 1800. 323. 9895 at your most convenient time. We are open from 7 am to 4 pm pacific time Monday- Friday. Thank you and keep safe!
Loving it it allows to keep track of your letters and postcards you send them. Once they deliver it they post it on the app.
Date of experience: February 23, 2021
Thank you Erika,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way with various options to choose from, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
Hi Kerry,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise.