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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
It was a very easy and quick set up. I love that I can stay in touch with my loved one in a easy way.
Date of experience: October 9, 2020
Good website to keep in contact with loves ones. Not to pricey ether. I would recommend this website to friends and family in the area.
Date of experience: October 31, 2020
Many thanks, Brittani for the amazing review! We've worked very hard to keep our services providing you the easiest and cheapest way to stay in touch with your loved one.
Very useful when connecting with your loved one at anytime and at all times I hope you to can enjoy this way to connect to your loved ones
Date of experience: November 8, 2020
Thanks for the feedback Renacka. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
It gives you access to save so much money on calls and so much more. Yew can send photos online. And also add money to use for commissary
Date of experience: August 24, 2020
So far, so good. I'm actually really great full for the site and the way I'm able to connect with my inmate for as cheap as it is.
Date of experience: September 3, 2020
It was quick and easy and I would recommend it to anyone who has a loved one locked up and wanting to send them pictures
Date of experience: August 28, 2021
Hi Sarah, thank you so much for your kind review and recommendation! We are grateful to know you are loving the convenience of using our services!
This site is the best, saves sso much time and money! And allows the person incarcerated to stay connected with there family.
Date of experience: February 21, 2021
Hi Jennifer,
That is exactly why we are here, we are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
Makes talking to inmates and sending them pictures and letters etc so much easier and honestly couldn't ask for a better program
Tip for consumers:
Best way to stay intouch with loved ones
Products used:
Letters and photos
Date of experience: October 23, 2020
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Pigeonly..
Why wasn't the delivered to Davis Wilson. So
I paid 10.99 for nothing. Ihave no idea why it came back to me
Date of experience: July 17, 2020
Hello Judy and thank you for the feedback. When receiving orders returned by the facility it is always best you contact them directly. For any other issues regarding your account we would be more than happy to address them. Feel free to contact an Account Manager to discuss in detail the specifics of your account in order to have it resolved as soon as possible. -F 6-6 at (800) 323-9895. Thank you.
So far so good! Can't wait to start using it more to see how much I like it! I love the fact I can send a picture with a message!
Date of experience: November 3, 2020
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Took forever to get my letter mailed but overall it does what it says it'll do. But lengthy in my opinion
Date of experience: August 18, 2020
Hello Julio, and thank you for the feedback. The normal transit time for orders sent through our system is 3-5 business days (thought some delays are experienced from time to time). Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Love the service. Better to stay in contact wit my loved one. Easier to get pictures to him, fast love it
Date of experience: November 8, 2020
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Was able to put money on account to send pictures and very explanatory and helpful would use again if need to
Date of experience: August 24, 2020
The website was very easy to use. And the shipping was pretty fast too. I will be using this website again.
Date of experience: August 24, 2020
Pigeonly really helps me keep I touch with my loved ones behind bars. It also helps me with the cost of calls. I am grateful for pigeonly.
Date of experience: October 9, 2020
Hello Santiago,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
There website was great the only thing is they need to update there jail addresses but other then that there website was easy and simple to use.
Tip for consumers:
There addresses for jails are not updated
Date of experience: September 1, 2021
We are grateful that you took the time out to leave us a review. Your feedback on updating our facility addresses helps us to improve service for everyone we will make sure to keep an eye out on things like this for the betterment of your experience with Pigeonly. Thank you for giving us a shot.
This app was very easy and loved the fact I could create it my self and send it right off i will definitely use the app again
Date of experience: October 24, 2020
Hello Leanne,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Easy to use but limited to different counties which makes it harder to access communication with inmate
Date of experience: October 2, 2020
Hello Vanessa,
Thank you for taking the time to leave us a review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. So sorry that we don't cover every single county, but I can assure you that we cover so many counties. If you have any other concerns or questions please do not hesitate to call us at (800) 323-9895 M-F 6AM-6PM PST.
Was an experience to remember. Easy to understand not to mention affordable. You Guys are super smart
Date of experience: October 8, 2020
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
Service was easy to use and resulted in less stress! I would definitely recommend them to family and friends looking to keep in touch!
Date of experience: October 19, 2020
We tried our best to make the process of signing up for pigeonly services quick, simple, and convenient. I am grateful for your business with our service
I search and search for a local number so far this app was the best option I wil be giving this app a try I'm excited
Date of experience: October 2, 2020
Sucks because says 99 cent first month but still have to pay almost 30 for talk so why say 99 cents also for talk first month
Date of experience: October 17, 2020
Hello Scarlett. We would love to clarify out site's statemen. The. 99 cents is indeed the only fee we collect. The 25 dollars goes straight to the phone provider of the facility and we handle that transaction as a courtesy only (you have the option of making your customized payment to the provider for use of our low rate number.) Any other questions, feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you
It's a great price for the services that's provided, and it's simple and easy to use! And fast! Have ur pictures delivered to the jail tomorrow!
Date of experience: November 3, 2020
Hi Shawna,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Took a while to send but it's great if you don't have a printer. Unlimited photos you can send hundreds
Date of experience: August 28, 2020
Hello A. E. thank you for giving us a shot, we are ecstatic when we know we have met someone's expectations. Thank you for choosing Pigeonly!
Thank you for helping me today i am glad you were there it's all overwhelming and thank you very much
Tip for consumers:
Thank you
Date of experience: February 9, 2021
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Hi JG,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. Have a great day.