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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 242nd among Directories sites.
This company responds to reviews on average within 8 days
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com. But overall it's a neat way to stay in touch with incarcerated loved ones.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I've had their service for over 2 years and noticed back in July that going all the way back to October that they had over charged me over 60 times. They change the name that appears on my bank statements and they charge 99 cents and 2.99 and 7.99.
Long story short. After 2 months of calling them back and forth they refunded me, instead of just cutting me a check for a single amount, they did like 60-70 transactions refunding me over $260 they had over charged me over the past 7-8 months.
I HIGHLY recommend this free service called Privacy (https://privacy.com/join/E49E8) (Full disclosure, this is my referral link. I get a $5 credit and you get a $5 credit to use on anything when you use my link. The service is 100% free, there is a paid tier but it's 100% functional without paying for it)
What I have done, now, is use a privacy.com credit card as the payment method at Pigeon.Ly. I then pause the card (a feature of privacy) and put a $8 limit per month (another feature).
This month, November, they charged my privacy card 7.99 as normal but I got a text saying that my subscription is going to end. I ignore it because I figure it is a mistake because I saw the charge. Within a day or two my friend can't call me. Sure enough, logging into pigeon.ly it says that my account is pass due.
I contact live support via chat on their website and they said that it's a mistake and they will issue a refund for the original 7.99 and I would have to pay another $7.99 but I won't have to pay again until Jan 21,2020 and he said I get a month free. I have the chat log.
I unpause and raise the limit to $20 on the privacy card and the 7.99 goes through. It's only been 2 days and it's a weekend so I don't see the refund yet.
Yesterday, Saturday Nov 23, I get a message from privacy.com that they declined a charge from pigeonly for 14.99! What? That's double what I normally pay and why did they try to take money from me when I just paid and not supposed to be charged until jan 21,2020?
They are 100% crooks. I hate this company but it's the only way my friend can call me so I have to deal with it. Privacy.com has made it so much better.
This is great. Very much needed. Great service. Very convenient. Don't need to go to the post office.
I really like how you can do everything on one site. I really like that you can get an "unlimited" plan! Super convenient and affordable!
Tip for consumers:
make sure to get the awesome discount when you sign up!
Products used:
Everything
Its great and easy to talk to your loved ones. And it gets to your loved one quick in the mail... He got my letter in like 3 days
Very easy to use and explains info and what to do well. And they let you know prices upfront. Very satisfied
Thank you so much for your kind words, DylanKelly. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
It was easier than i thought glad it was step by step hoping people can find it as easy as i did in setting up this account
Tip for consumers:
keep learning the site
Products used:
voice
Thank you so much for making it easy to connect with my son. With this I am able to do so much more to connect with my love one.
I'm so happy to hear we were able to help things make it easier for you Jacqueline! Remember you can send photos, letters. Greetings cards, postcards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review, Jacqueline.
This is very easy n helpful and easy for me to use and talk to my loved one really recommended to use
I love your service and fast delivery service
I will and would recommend you to all my friends and family
If iam say it in one sentence iam very excellent to say, i very happy to join this website to give review
It is a great site to use to be able to talk to your family member that is incarcerated. It is very easy to use.
Easily send pictures to imates and only 99¢ for the first month and you get to send unlimited pictures.
Always great service, very fast replies to help, easy to use website, easy to navigate, easy to load money.
Hi Kim,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I won't know until he gets his mail and pictures but so far so good. I love how I can write letters and send pctures with no hassle or struggle.
Hello Kristi,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. I would like to let you know the process when you put in an order. Once your order is placed it prints out within 24 hours and shipping is 3-5 business days. Once it arrives at the facility it all depends on how quickly the staff gets mail to the inmate. If you have any other questions do not hesitate to contact us. Thank you for choosing Pigeonly.
I like using Pigeonly because the picture quality of sending cards, letters, and photo's are very clear to send out.
I love this app helps me keep in touch with my best friend. At a very cheap rate. Thank you pigeonly!
Hello Mireya and thank you so much for the positive feedback. Spread the word and stay well!
Seems to always be billing issues this time of year. However I was refunded the 4 error charges. Thank you Alex!
Best way to send mail virtually. Fast and effective. My inmate loves the articles & postcards. I would highly recommend.
I think the staff at Pigeonly make you feel valued, worth their time and that having an account with them, actually matters.
Best and fastest way of connecting with your loved ones in prison. Litterally! You guys ROCK Pigeonly.
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Love this service. Has made reaching out to my loved one so much easier and quicker! I highly recommend!
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Honestly it's the best and makes sending letters to your loved ones in jail a breeze! I would definitely recommend
Gain trust and grow your business with customer reviews.
Wow thank you Nadine for this very kind review, we appreciate your service with us here at Pigeonly If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.