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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I love this service l. It helps me stay in contact with my loved one. It's very easy to use and affordable.
Date of experience: October 14, 2020
With living in the fast pace world we do. This has been an amazing little tool to have anytime day or night.
Date of experience: October 23, 2020
Thanks for the awesome review, Christina! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Cheers!
I really enjoy being able to send my loved one anything anytime. It will help him not forget us while he is there.
Date of experience: October 21, 2020
Hello Susan,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
This was the most easiest convenient site I've ever worked with. Very easy to navigate and understand.
Tip for consumers:
It is self explanatoryIt is self explanatory
Products used:
Phone and post cards so far
Date of experience: October 19, 2020
Tonya,
Thank you for giving us a shot, we are ecstatic when we know we have met someone's expectations. Thank you for choosing Pigeonly!
It's very fast and easy I've told my family about this app so we could keep in touch with our love ones
Date of experience: October 18, 2020
Hey Whitney,
We tried our best to make the process of signing up for pigeonly services quick, simple, and convenient. I am grateful for your business with our service
I liked how simple it was to setup. Pigeonly is much more convenient than most inmate calling services.
Date of experience: October 22, 2020
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly.
Great app for keeping in touch with loved ones. Cheap way to send letters and postcards without all the work.
Date of experience: October 27, 2020
Hi Jessica,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Just try experimenting with pigeonly so hoping it goes well love the pricing offer on pictures and things
Date of experience: November 5, 2020
Hi Niannza, thanks for your time and review. We really hope you've found everything easy and convenient to use however please give us a call if you have any questions or concerns@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Pigeon.ly helped me save a ton of money. They were very helpful in the sign up process as well. I definitely recommend
Date of experience: November 4, 2020
It's a pleasure serving you Lindsay. I really appreciate you taking the time to share your feedback and being so open with us. We hope you continue to enjoy our services!
Save lot of money on calling your loved ones to keep in touch. Appreciate the good service and reasonable pricing.
Date of experience: March 10, 2019
Thank you so much for your kind words, Latigue. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
I'm Extremely thankful for services like pigeonly, it helps me keep and stay connected to the love of my life.
Date of experience: August 19, 2020
Keeps us connected for a very good price. Absolutely LOVE this app! Its easy, convenient and fast! Making incarceration so much easier.
Date of experience: November 10, 2020
Thank you so much we appreciate your wonderful review Kalene! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one!
I like using Pigeonly because the picture quality of sending cards, letters, and photo's are very clear to send out.
Date of experience: August 24, 2020
It makes jail calls way cheaper so the money gives further. You can find tour incarcerated friends and family easy
Date of experience: September 1, 2020
This is an awesome way to write and put money on your loved ones books. Its everything in one place!
Date of experience: August 31, 2020
I'm pretty new her, the forwarding number they have me didn't work. So waste of money but I sent pictures and he got them fairly quick
Date of experience: August 28, 2020
Hello Taylor. Thank you for the feedback. We do regret the fact that the number did not connect but happy the pictures arrived in an expedited manner. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895 in order for your account to be discussed in full detail. Thank you.
Best and fastest way of connecting with your loved ones in prison. Litterally! You guys ROCK Pigeonly.
Date of experience: February 9, 2021
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Seems to always be billing issues this time of year. However I was refunded the 4 error charges. Thank you Alex!
Date of experience: November 22, 2019
Easy to use... Cheap! The follow up with their customers is consistent, fast and they are more than nice
Date of experience: September 4, 2020
Very good and fast service excellent for loved ones wont be disappointed trust me pictures were received as normal great quality
Date of experience: March 5, 2020
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It's a great service and saves money in the long run but my incarnated person didn't get messages while I had to trial period
Date of experience: September 5, 2019
Hello Chery and thank you for your feedback. We regret that you your trial expired while waiting for delivery. We would love to make it up to you! Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
First time using and it was the easiest process ever. Thank you for allowing us to connect with our loved ones in such a quick easy manner
Date of experience: September 16, 2020
Love this service. Has made reaching out to my loved one so much easier and quicker! I highly recommend!
Date of experience: September 18, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Honestly it's the best and makes sending letters to your loved ones in jail a breeze! I would definitely recommend
Date of experience: September 17, 2020
Hi Tamara,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.