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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 242nd among Directories sites.
This company responds to reviews on average within 8 days
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com. But overall it's a neat way to stay in touch with incarcerated loved ones.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I found it very easy to maneuver through the website && I think that the prices are very affordable.
This was a great experience. It was easy to use and not to experiencive. The plus side to all of this is it s personal and instant.
I'm thankful for this so I can send my son postcard and upload picture. So my son can feel special. Plus not feel alone or left alone
Im. Very happy with the services i have experienced.iam very pleased and happy i will recommend you to others.
Tried for hours to enroll. Kept hangung up. I called at 3:20pm central time, said I was calling outside business hours 10 am - 7pm
Hello Jess,
I want to apologize for the inconvenience you are currently experiencing while trying to reach our customer service line. Currently, the only way to reach customer service is through our email at support@pigeon.ly. Please send us an email if you still need assistance.
It was easy to enroll in. Hvnt put it to use yet but looks easy. Prices also seem reasonable. Can't wait to use
Thank you so much for your kind words, Melissa. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Easy. I love it! Way better than tele coin alot cheaper too. You should try thank you so so so so much
It's really easy to use and sign up for really wasn't expecting it to be easy but it's really easy to set up a phone and being able to send letters
I took my card off and canceled my subscription and they charged my card daily even when I told them I don't want it anymore
Hello Nyasha,
based on the name you provided me I was unable to locate your account. Can we have you please call us at 1800-323-9895 Mon-Sat 6am-6pm PST to properly verify the account to further assist you? We take unauthorized charges very seriously and would like to resolve this immediately, Thank you.
This does not work... it has been 2 weeks or more. Many calls to them. Wondering why my inmate had not received a postcard giving them the phone number so that they could call me. They told me to give the inmate the phone number. How can I give the inmate the phone number when they don't know who to call or what number to call. Then for my inconvenience they kept giving me an extra month's all the way into November I said I don't need extra free month my inmate will be out by then. I said I need to know why it hasn't gone through yet oh well there's a delay because of covid-19. Another time it was the facility is being slow about giving the inmate the postcard. Another excuse was it should be there tomorrow then. Then I got several texts saying congratulations your inmate has received their postcard my inmate has never received a postcard with the special phone number local phone number to call me. Finally accidentally my inmate got through to me on another person's account and I quickly gave her the phone number and when the inmate called I was able to receive it but there was a revolving recorder that said press 2 then it would start all over again and it would say pres to and then it would start all over again and press 2 and nothing else would happen my inmate had to hang up they have limited time in line on the phone. This is been a horrible experience I've asked for a refund they said everything should be working right away then I started getting more text saying that a picture was sent I never sent a picture then I got another text saying congratulations you're inmate can call you now my inmate couldn't call and get through I ask for a refund things will be better tomorrow now it's a revolving recording any inmate cannot get through and I can't get through to them. This is the biggest rip-off I'm really unhappy I don't think there's resolution and I doubt very much I'm ever going to see a refund and I hope that I do not have multiple charges on my card and I am going to contact the Better Business Bureau and make a real make a report thank you
Tip for consumers:
My tip for others is don't use it my tip for others is everyone needs to complain my tip for others is how are you supposed to know who to trust? Just so you know I've been trying to send this site and this better be sitejabber and not pigeonly because it will not send if it says you'll get this if it doesn't I don't know what'll happen once again very disappointed.
Products used:
I'm afraid to go with any other company my inmate has ended up reversing charges which is expensive for me and I am not sure where to go to a trusted place where I and my inmate can be comfortable talking to each other. So I have not gone with any other product at this time.
Hello Eveith. We deeply regret all the issues you faced when attempting to utilize our services. With this being such a complicated matter, it would be better handled by calling in. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you.
Thanks good service
Good costumer service and quality
I like all services and how to explain how it works
I send I letter and was fast and easy and the payment was ok it wasn't to much to pay I like using this method.
Hello Jennifer. Thanks for the feedback! If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
Greate site. I can find everything what I need on this site. It's so greate! You can search on this site. So greate!
Perfect example as to why we value your feedback so much, to know where and how we can improve. Thank you for choosing Pigeonly. We hope you stay well!
Aplication is top online shop in the world, and the best in online shop. The aplication is namber one is me.
Could use work in costomer service bad other than that its alright oh and the directions suck you give like zero.
Hello Crystalynn,
I am so sorry to hear that you have had such a poor customer experience that you no longer want to work with us.
Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. I appreciate you letting us know about your negative experience. Please give us a call at (800) 323-9895 M-F 6AM-6PM PST, in order to discuss the particulars in full detail and get your issue resolved as soon as possible.
Glad for pigeonly.com at least we can send greeting cards, since TDCJ don't allow mailing one.
Kinda pricey this way but better than non
Hello Aida and thank you for the positive feedback. We are glad you see the convenience in the products we offer. If you ever have any issues, geel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
This website makes it easy. You may have to waitnfor a phone number though. Im not sure how long yet.
With the calls being $4 I never miss a call. When my boyfriend was calling from gtl it cost way to much
Tip for consumers:
The pictures and greeting cards get to him quickly
Hi Brittney, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We are so glad you included us when it came to cutting down your costs for communication! We Look forward to speaking to you again. Best Wishes.
Just mind blowing great no doubt during especially these days of epidemic thanx yall god bless America
Tip for consumers:
Dont hesitate its for sure grateful and support ive for one thanx an god bless evryone
Products used:
Just one now but great so far
Kerry thank you so much for your review! The Photos is one of my favorites as well! Next time, you should try our Greeting cards or Post cards it’s great during this time of year and we have many templates to choose from!
It helps alot for those who don't have the means of visiting and gives us a chance to help out our loved ones
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
Very easy and cheap calling rates.and if u have questions there's always someone there to help out really recomend it.
Pictures came out great my fiancé said customer service was prompt n helpful everything got to him quickly
I was charged twice in two weeks for phone service but never received a phone call... I'm calling the better business bureau and my bank... they are stealing
Tip for consumers:
That they were thieves
Hi Sheila, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the confusion, please give us a call at your earliest convenience at@1800-323-9895 to make things right with you as soon as possible as we believe there was a mistake! We really value your business with us.
Im glad i found a app like thixz i can write letterz send photox n talk too thank you pigeonly now i can tk m send photos of family to my husbsnd
Hi Marissa It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one. Thank you for your great review and thank you for your choice to use Pigeonly to stay connected with your loved one.
Cancelled my subscription in October of 2020 and they charged my credit card in March of 2021. FRAUD!
Tip for consumers:
Don't use this company.
I do apologize for that extra charge, we understand your disappointment but I will guarantee you a refund if you were incorrectly charged. Unfortunately, we did a system change and it duplicated some subscriptions. Thank you for bringing this to our attention we agree what an inconvenience this is. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6am-6pm pst@ 1800-323-9895. Best regards thank you.
Gain trust and grow your business with customer reviews.
Hello Sandra,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.