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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 242nd among Directories sites.
This company responds to reviews on average within 8 days
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com. But overall it's a neat way to stay in touch with incarcerated loved ones.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I've been charged for months from this lousy $#*! company for services I never used and ever had no idea my car info was saved to the site because I never saved my info when I went back to the site to see what was going and try to delete my card in kept saying error please call the 800 number but when I call no answer or I'm on hold for long periods of times went back to the website to try again to delete my card info only for it to be deleted already tried to start a chat with a representative so I can voice my concern but OHhhhh they are not online tried to call again with no answer never signed up for no damn auto pay because there's no auto pay option and who the $#*! would sign up for auto pay to send pictures nobody is sending that many pictures when it take damn near three weeks for your loved one to get the pictures and you can't send anymore until the receive the first batch but it's suppose to be unlimited Decided to do some research on the company and it was started by a guy who was in jail not saying all people who do time are trying to scam people buy this one here most def is. I'm currently trying to contact the BBB because I want my money back and this company shut down and conviently they comment section is closed on they website STAY AWAY FROM THIS COMPANY not all are bad but this one IS
I think I had an overall good experience with this site and I recommend it's easy and cheap and I can connect with my boyfriend
Any time Brande, keep in mind you also have access to six different services that are unlimited too! Thanks for choosing Pigeonly to stay connected with your loved one.
This is as much as scam as gtl and I for one am not letting this go, as an attorney I find this deplorable, at best. Shame on you for pulling a GTL.
Very Fast service great work exccellent service i am using this from many years. I like and reccommend this site
Hi Legend. Thank you for the positive feedback! I'm happy to here that you are pleased with our services. Please continue to be a Pigeonly advocate.
It was easy to setup and get started. Once account was set up I was able to start writing letters and get my account setp up to receieve calls
Thank you so much we appreciate your wonderful review Alizua! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one!
I have used systems like this before citytelecoin was easier and a lot more affeciant to use in my opinion
Hello Cora,
I am so sorry to hear that you have had such hard time navigating through the website. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page. We appreciate you letting us know about your negative experience and hope that you come back to try out our services. We now have a bundle subscription that includes all of our services. If you need anymore information please do not hesitate to give us a call.
Like many others I keep getting charge 34.99 I have had pigonly without my consent charge my card a total of 11 times in 30 days I have contact them via email and phone and just keep be feed a bunch of bs I spoke to a supervisor 2 days ago and was promised that my card wouldn't be chard again but here I am with another pending charge of 34.99!update as of 3/30 after weeks of talking to supervisors I was promised once again that they would refund my card and I was told that they would refund me the charges that I received from them stealing money from me cuz that's what it was I got charged $25 every time they charge my card and it over withdrawal. Well by the time we got to that point I had been charged 10 times they refunded me nine I did not get my 10th refund I was also told that they would give me three free months of service which they didn't and I never got refunded the $25 every time stole money from me so that ends up being $250 plus the last charge of $39.99 making the grand total of $289.99 that I lost by using their service. Plus a lot of time wasted If anybody out there is looking to use some type of service to send pictures to an incarcerated loved one I just used a service called Pelipost they have different options as far as what type of quality photo you want sent but if you just want the basic picture sent you just pay for shipping and handling I just sent 10 pictures it was a little bit under $5 but the peace of mind of knowing that I don't have to sign up for a service that's going to charge my card monthly or every 3 months. So Even if this place cost more it fine by me. That website once again is Pelipost. Anyone going to still use pigonly be careful I have seen 100 of complaints similar to mine
Tip for consumers:
Don't do it they will rip you off
Hello Meranda,
We appreciate your time leaving us a review. Please know this will be taken care of as quickly as possible. This will be investigated and if these are incorrect charges, rest assured, it will be refunded. Thank you and keep safe!
Phoney is the best nice word I can use. I lost money and no refund. Stay away or get ripped off!
Hello Lisa and thank you for the feedback. We regret your stance towards our company but do have a customer satisfaction, money-back guarantee policy in place in such instances. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
DO NOT USE THIS SERVICE. I CANCELLED IN AUGUST AND HAVE BEEN CHARGED 4 TIMES AFTER AND THEY WONT STOP.
Hello Maggie, Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your account it would be best handled via phone. Please call us at your earliest convenience, 1-800-323-9895 Monday to Friday 6am-6pm
This is a very easy and convienent way to communicate. I probly wouldn't write as much if I had to use the old paper and pen way
Hello Tiffany, thank you for the feedback and we love the fact you are satisfied with our services. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Letter still hasnt Arrived but maybe hopefully it will I never knew you could get E letters in county
Hello Johnathon. Thanks for the feedback. The standard transit times for letters are 3-5 business days. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Unless you have money to throw away for a lifetime DO NOT SIGN UP DO NOT GIVE YOUR INFORMATION! Theres no place to delete your card information which they will use for no matter how long you have not had an active acount for! I wonder if its even a real person you speak to over email for customer service. They will charge you randomely whenever they feel sometimes more than monthly and when they say youll get a refund and theyll delete your information so it doesnt happen again they still charge doing nothing about the matter. Theifs. Id find a different way to make things cheaper and more convenient unless you have cash to literally throw away forever! Beyond upset! This site shouldnt even be a thing! Been charged $52 in two weeks and havent even had an active account for TWO YEARS! Tell us all why nobody has the option to be in charge of their own debit/credit cards on this site?! SCAM! Bet you wont allow this up either. I wouldnt even give this a one star but looks like you have to.
Hello Sarah,
Please contact us at 10800. 323. 9895 if you're having issues with our services. We will be more than glad to help you and to discuss with you this matter. Thank you and keep safe!
With pigeonly its easier than ever to get in contact with my boyfriend during these hard times...
Thank you so much for your kind words, Kendra. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
I was alil confuse but then when my inmate called me i was statified and happy w what i paid you guys are a perfect company i highly wld recomend
I love it!, helps a lot with lower rates, a great way so save some money when you most need it!
This is so easy to send pictures or letters to a loved one for a low price I absolutely love it!
Gave me a way to inform my loved one I put Time on my phone for him to call me when I wasn't able to and he didn't know I put money on the phone
I enjoy using this system it makes it easy to stay in touch. I actually figured out sending photos
Just learning just signed up, hoping to figure it out quickly to get this show on the road already!
Hello Megan,
We are delighted that you are a customer of Pigeonly. I can provide you some information about the subscription you signed up for. It is a bundle subscription including Photos, Phone Service, Postcards, Articles, Letters, & Greeting cards. You are able to go online on our website from your phone, tablet or computer and select a service to send to your inmate. Pigeonly has in house shipping so customers don't have to worry about shipping anything out. Pigeonly has same day shipping-meaning it will be printed within 24hrs and sent to the mail office the same day, but delivery can take 3-5 business days to reach inmates, and this does not include screening time. If you have any other questions please give us a call at (800) 323-9895 M-F 6:00 AM-6:00 PM PST.
Pigeon gave me a good deal not only could I write letters I could send photos for the best price I'm so happy I'm using Pigeon.
Hello Michelle,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I LOVE THIS SITE ITS SO EASY AND HAS VERY REASONING PRICES. ALL I HAVE TO DO IS A FEW CLICKS AND SUBMIT I LOVE IT
So easy to send photos to my friend!
9 photos and a little message to spoil him.
Thank you Pigeonly
Fast reliable & worth every penny…no other service beats pigeonly…
Hello Cheryl, thank you for your review. We are so happy to hear you are enjoying the services!
Gain trust and grow your business with customer reviews.
Hello Faydra R. When signing up for our services whether online or by calling in there are terms and conditions that must be agreed to before signing up. These terms and conditions state that services are reoccurring meaning each month on the same date. There is also a reminder at checkout that the services are reoccurring. So billing goes on until the services are canceled. Deleting a card from a users end does not turn off the reoccurring billing or delete the card from future billing. Sometimes are hold times are high due to the demand of our services, since then we have expanded the team to handle all call volumes resulting in much lower hold times. Please keep in mind that our hours are on PST so when we are closed there are no live chat options available. Our chat hours are also listed. Our call center is open from 6 am - 6 pm PST. Due to the Erebus of prisons mail policy and in order for Pigeonly to be in compliance, there had to be a policy set so that inmates are not receiving more mail per day than they are allowed. Our customers voiced their opinions about the pictures being sent back because they received to many at a time so with that being an issue as well, guidelines were put into place. Yes the owner was incarcerated which is why we are so passionate about the needs and being able to help other incarcerated families. Also if you were having any issues that were because of Pigeonly we have a 100% money back guarantee so I'm happy to issue any refund. I will also issue you a refund if you were displeased with your services. Once again we apologize that you were not happy with our services. Please give us a call and use reference code 8236. Thank you.