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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I've had $55 plus out my account in ONE MONTH. I am from the UK as him can see, so the number was a god send for my friend to contact me. I'm a single mum & can't afford the charges at all. Cancel
The number it's a scam & not fair. I am so upset with this company.
Date of experience: May 2, 2019
I read "Cathy"'s review and had a very similar experience. I cancelled months ago, changed my card, and called the service about the unauthorized service to no avail. I had initially got the service to send articles and pictures to an inmate but the website gave me wrong information and the articles and pictures that we sent were not allowed to be sent from the company. This service is such a scam it isn't even funny. They will charge you months after you cancel for a service that sucked in the first place. -100 out of 10
Date of experience: May 14, 2021
I am having issues learning. But that's me. Lol! Other than that. You gave me a way to talk to my soon to be husband. And without that communication right now. It's been very stressful. Again. Thank you!
Date of experience: October 19, 2020
Hello Brandie we are so glad you chose us to stay connected with your soon-to-be husband, make sure he receives one of every different service we offer so he can to enjoy it to the fullest extent!
It took over 2 months before inmate got the free post card. I sent a letter a month ago, he still hasn't received it. Trying to call is impossible...they never answer calls, and NEVER call back if you put self on the call back list..
Date of experience: November 12, 2022
Hello Donna, Thank you for taking time to leave us your review. We would like to resolve this issue as soon as possible. Please know that we are currently receiving a volume of orders that causes the delay of the shipment. The good news is we are almost caught up and we will make sure all your mails will be delivered to your loved one. Thank you and keep safe!
I'm still not quite exactly what Pigeonly really does. First off they wanted to charge me $30+ for the phone calls when it was only supposed to be $8. Customer service won't message back. Still don't know if I get a letter in the mail box or onlie
Date of experience: October 8, 2020
Hello Toney, We apologize for any confusion regarding our services. Every thing can easily be explained via phone call. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
My gf was recently arrested and was housed in Macomb County Jail pending me finding funds to bail her out. I knew it was going to take a little while for this to happen and did not want to spend so much money on care packs which would cut into my bond fund. I never saw this Pigeonly option before and looked at what other options are there to show incarcerated loved ones are not forgotten. Even a little note that just says high can lift their spirits and give them the energy to go another day esp if they are in full blown detox. You all know the prison guards and system does not give a $#*!! Anyways I like this new option to communicate with loved ones to remind them they are missed dearly and not forgotten. Oh btw website easy to navigate
Date of experience: November 4, 2020
Thank You so much for your review Alan. Glad you are enjoying our service, Pigeonly is committed to helping loved one stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
My fiancé told me about your services, and that it will be easier to send pictures, make calls. I've sent him a couple of pics, and he is always thrilled to receive them in great condition. Pigeonly has made it so convenient to stay in contact with loved ones, and share memorable moments. Thank you for your support durning these hard times.
Date of experience: August 22, 2020
Good way to keep in touch and share memories with loved ones while theY are away. Especially during the COVID pandemic. Have faith and let go of negativity in this crazy thing called life. It's too short to be anything but Happy?
Date of experience: August 28, 2020
After seeing the gentleman on VICE and hearing his story, I decided to sign up to see if it works better than the system I currently use. I sent my first picture today then had a chat conversation to determine the time it would take for my picture to arrive. I was told it would go out today and would take 3-5 business days to arrive. I only live 12 minutes from the facility but it usually take about 7-10 days with the facility checking and distributing mail. I'm curious to see if it's quicker than my usual method. I had bought a printer to print pictures, etc. prior to signing up.
Date of experience: October 23, 2020
Hello Denise hopefully with our service there is no hassle nor did you need to use your printer again as our services are unlimited. Thank you for giving our small company a shot. I am grateful for your business with our service
Pigeonly has been so great helping me stay connected to my loved one. Costumer service has been great with any issue or questions I might have for them. They offer some pretty good services, letters and photos work great for me especially if I'm working plus you can do all this from the comfort of your home. Thanks pigeonly
Date of experience: October 18, 2020
Hi Kristie,
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Pigeonly helps you connect with your beloved inmate or inmates. They have great ways to stay in contact and offer different ways to let them know you're thinking about them. Their prices are unbeatable I have searched other websites to connect with my loved one and pigeonly is the best one. I highly recommend it p
Date of experience: November 3, 2020
Hello Amanda,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
Have taken over 400pounds unauthorised. Not what you want to see at anytime never mind after Christmas. Currently onto the fraud department at the bank!
Of course I've emailed pigeonly with no response!
Tip for consumers:
Don't ever use
Date of experience: December 29, 2021
Hello Lucy, thank you for bringing this to our attention. We would like to have this corrected for you right away, please contact us at your earliest convenience as this would be best handled over the phone. We are open Monday to Friday 6am-6pm 1-800-323-9895.
Right now, it's a hassle to go to the post office where I live. Hubby and I are having problems so phone calls aren't plentiful. Being able to just write how I feel and press submit relieved a lot of pressure while we're trying to work things out. If I knew about this 4 years ago, could have saved me some money.
Date of experience: August 29, 2020
Since May this company Pigeonly has gotten me for 79.99. Not counting the 1 dollar they got my card number for. Saying my Inmate could call for a monthly fee. I have never received any service from them. But the still continue to randomly charge me. 4x in one month. Will not give any refund when called?
Date of experience: October 27, 2020
Dear Crystal,
We want to sincerely apologize for your negative experience with Pigeonly. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (800) 323-9895 Monday - Friday 6AM-6PM PST. We are very sorry and we look forward to hearing from you and earning you back your business.
It's awful. Nobody explained nothing to us. Told us unlimited talk didnt happen. 35$ later and only talked 2 times plus the letters they mail takes 2 weeks to get there. Also promised that 10$on us had 3 friends join as well got nothing but more fees.
Tip for consumers:
Use citytelecoin they at least tell the truth. I did get to talk to my family there
Date of experience: February 28, 2021
Hello Tina and thank you for the feedback. We take customer service very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts, it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
I wish that this service would replace all the others in place at the jail facilities.
I've had nothing but trouble, problems and hassles. GTL connect Network, the other ones I am broke because of it and can barely afford to put money on my husband's books do to the other companies high fees. I wish my jail facility will allow pigeon to load commissary but at least now a lot of the other services are cheaper for me and I can send him pictures, greeting cards among other things. I've only had to use the customer service one time and even that was beyond amazing. Extremely happy with them.
Date of experience: December 1, 2019
I made an account and signed up for a free trial. Read these reviews about bogus charges and canceled it immediately, but just in case I put a card with no money on it and deleted my bank card. They won't let you delete your card until your "subscription ends" which is 7 days later. Lo and behold 24 hours later I get a notification that my card declined two 39.99 charges. This site is the first and only place I have ever given this card info. I have contacted the authorities and am determined to erase myself from their site. I had to deactivate my card. I've enclosed photos. Oh yea, the charge came from "pgn.co". Imagine that.
Tip for consumers:
They will charge your card fraudulently. Do not sign up for the free trial and give them your card info!!!
Date of experience: December 16, 2021
Hello Jennifer,
Thank you for bringing this to our attention and we apologize for the inconvenience. We will do further investigation regarding your concern. Feel free to call us on 1800. 323. 9895 at your most convenient time so we can discuss the details and resolve this as quickly as possible. Thank you and keep safe!
My mail was sent back to me for several months. When I called to ask why, I was told as long as I have his prison number it should get there. Not so. The correction industry wants you to address the envelope they way they want it addressed. I followed their protocol but still it was returned. I then asked pigeonly why I should use their service if my mail continues to be returned? I'm still waiting for a response.
Date of experience: March 22, 2021
Hello Cynthia, Please give one of our account managers a call at your earliest convenience@1800-323-9895. We will work with you and the facility to our max ability to make sure we do everything on our end to correct this, thank you for choosing Pigeonly.
I was hesitant about using this, since I'm so old fashioned and use to mailing everything. I'm really not too computer savvy, but since I‘ve mailed my pictures off twice and they haven't been received, I figured why not give it a try. It only took me about 3 minutes to set up my account and send my photos right on to my hubby! I love it and I didn't even have to leave the house. They even called me to verify it was me, which made me feel more secure and ready to try. I set up a recurring payment acct. Since I will definitely be doing things this way! I love it!
Date of experience: September 15, 2020
Pigeonly is terrible. Twice with 3weeks $19.99 has been taken out of my account. I only have phone service through them and it's nowhere near $19.99 a mth! The first refund was a breeze to get my money returned. This second round, I'm still fighting for my $ to be returned. It's been over a month. Supervisor Katy is a joke and a liar. The phone #'s barely work on the weekends. It always technical issues for a service that's being paid for that you can't use! I'm furious! As soon as I get my $ back and find another company for inmate calls, I'm done with them! I'm contacting the BETTER BUSINESS BUSINESS BUREAU as well. They need to be aware of this so called company!
Date of experience: March 11, 2020
Hello S. R. We take every claim of unauthorized charges very seriously. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
Unethical —They promised phone calls, video calls, and computer connections. They promised delivering photographs and postcards. They did none of those the kiosks are non-usable, and I was charged for three months without them providing the services. I need to speak with them five times in order to get one of the months reversed. Don't waste your money
Tip for consumers:
Make sure that you find out what they are able to offer before you sign up, I don’t expect to have it done promptly. Or at all. Period
Date of experience: May 11, 2021
Hello Ellen, thank you for taking your time to leave a review, here at Pigeonly we offer phone calls, and unlimited mailing services. We do not offer video, nor have kiosks, as everything is ordered through our website. I apologize for any confusion and inconvenience this has caused. Please contact us, 1-800-323-9895 MON-FRI 6AM-6PM at your earliest convenience to discuss in detail how we would be better able to serve you. Thank you.
Pigeonly is a great and stress free way Of staying connected to your loved ones during this unexpected time. I recommend this to any and everyone that needs to stay connected conveniently and on a budget. The only thing I'm upset about is I didn't know about this sooner.
Date of experience: October 6, 2020
Pigeonly is a blessing for me, I am able to reconnect with my Best friend during this pandemic, they offer affordable deals that put smiles on pplz hearts, may the Lord bless this company so the can continue to bless. Families, thank you pigeonly keep up the good work
Date of experience: October 17, 2020
Seeing that you had an amazing experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Pigeonly. We look forward to serving you for all your needs.
This company is a complete joke! I sent mail over a MONTH ago and it's still yet to be processed. I keep getting the run around and excuses of "were backlogged." You can't call because they phones lines "are down for maintenance" and your customer service is less than helpful. The holidays are practically here and you are affecting the mental health of us families and our loved ones!
Tip for consumers:
Do NOT use this site!
Date of experience: November 17, 2022
Hello Kimberly,
We appreciate your time leaving us a review. We apologize for the delay as we are receiving a volume of orders during those time, however, we made sure that all mail was delivered. Thank you and keep safe!
Was very well please until I chatted with the online representative and asked her how long it takes for one to receive our letters. Supposedly they are going through difficulties and was told as of now she cannot say when they'd receive the letter. Usually it takes 24hrs to mail out now I will not know when they'll get my letter. Used this as a convenience instead of having to drive to drop off a written letter. Like everything the mobile way better. I will still rate at a 4 star.
Date of experience: August 24, 2020
Thank you JW for your feedback, we will take this into consideration to help out our future customers. I would like you to know we take every claim of unauthorized charges very seriously and make every effort to rectify the situation as soon as possible so please contact one of our account managers if you haven't already had this resolved. We look forward to hearing from you and possiblyy earning back your business.