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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
Please beware pigeonly is always charging your account when you already paid or even if you no longer do business with them. It has happened to me plenty of times then I finally closed my account with them. Just recently I was charged twice unfortunately I lost my cool because I no longer have an account with them so they had no right charging me. Their excuse was it is a new system. That is a lie because it has been happening for years.
Date of experience: December 16, 2021
First time using this site and wow it was tremendously easy to navigate through and get what I wanted done right away. I will be using this app from now on to stay in touch with my family. Thanks for making such an awesome and easy site.
Date of experience: October 18, 2020
Hi Joseph,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
I wish I had seen these reviews earlier. They completely rip off money from your bank. I have called them bunch of times, demanding my money back that they charged for no reason. They promise every time that I will get refund. However nothing comes from them. Instead I was charged five more times after that call. This is just ridicules. I can't believe that they do this to people who are already in pain. By the way this is the first time I am writing a review. I guess you can assume how much this hurt me that it pushed me to leave a review...
Date of experience: February 22, 2019
I'm very new to the website. Just started by adding name it was simple elect to add credit to send pictures. Seems easy enough but I don't like that there is no direction for how it works or what will happen. And it doesn't say how it garuntee it's a credible city. Im just exhausted looking for one to contact this prison.
Date of experience: August 21, 2020
Hello Courtney and thank you for the feedback. We also feel that our site is simple and user friendly but regret the negative issue you experience when it came to the specifics. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Before Pigeonly I have been stressed to the max trying to talk to my boyfriend. I have been spending an insane amount a week or just a few phone calls. This makes trying to support him and comfort him as well as him do the same to me make us both just irritated. Thanks to Pigeonly I will be spending way less and won't have to worry about money. The service was easy and super helpful. I highly recommend it to anyone who has an incarcerated loved one.
Date of experience: May 5, 2019
Dear Jasmine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I've only used but so many types of these kinds of applications. As well as using in and out of building, and have seen others use other devices with the same kind of applications. This one, was not hard at all. It was easy as pie. Got onto the page, created acct, followed the quick review, and was basically on my way, to getting into writing a letter to a friend. It's by far, a very quick and simple app.
Date of experience: November 10, 2020
Many thanks for this amazing review Tisha! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one.
Amazing and easy to use! Easy set up and customer service very nice and helpful! Never heard of them before but very glad I checked into their services during this very difficult time for me. Thank you!
Date of experience: September 14, 2020
Its a blessing to have the ability to write my wife on the go, through my phone instead of have to go buy stamps, paper, envelopes and then sit down and write. This app is awesome I can b on the way to work sending a postcard, picture or letter. I love it and they dont try getting rich off of me like other apps that do the same thing, plus they have everything so I don't have to have 3 different apps. I can send money to her account, pay for calls, send pics, letters, postcards and arrivals from online. If you have someone locked up this is the best app to have. I was locked up 13 years and I wish they would of had this back then it makes it much easier to communicate
Date of experience: September 13, 2020
Well I was trying to find out if my boyfriend can receive mail during his diagnosis. Pigeon ly was the first app to come up on search and promise to send letters, photos etc.,
It was simple to follow and didn't cost much at all. My mail and photos were shipped out immediately
So far so go
Date of experience: November 2, 2020
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly, Theresa. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
This is by far the best service out there to keep in touch! My bf has been gone about a year and this has saved me a ton of money and headaches when it comes to staying in touch. I saw some of the negative reviews but decided to try anyway and am so happy I did!
Date of experience: February 7, 2020
Paid for 2 months, postcards were returned to me, I tried to call and email them to cancel no answer in over 4 weeks, I had to call the BOA and put stop payment. After looking at the postcards I sent to my dad in jail... the pics I put on them were printed on a dark blue card could not even see the pics... what a waste of money using this company would be throwing your money away. And their customer service is some of the worse
Date of experience: June 11, 2021
Hello Kirk, sorry to hear you were displeased with our service, and that you had to wait so long for a response. You can always call us for a faster resolution at 1-800-323-9895 Monday-Friday from 6am-6pm. Since I don't have access to your account just based on a first name bases I cannot see what the postcard looked like, but I apologize it did not meet your satisfactory expectations. Thank you for your feedback, this allows us to better our services for our future customers, please give us a call if you want to express any other concerns or opinions.
I paid $26 for the phone number 0.99 since for the 1st month for subscribing and then the charges will be $14.99 every month after that. Just got the first call I still had to pay $6 off my debit card to even connect. Called to see what's going on, or to get more info on how this works they won't answer, so I went back to cancel it's saying I have up to 3 days for them to cancel and I'm worried, because they have my card on file. Smdh! Calling my bank tomorrow!
Date of experience: November 15, 2020
We apologize for any inconvenience you've experienced with Pigeonly. Sorry you had such a bad time with getting through to anyone on the phone. I will be more than happy to assist you with any issues or process a refund if needed. You can contact us at (800) 323-9895 M-F 6am-6pm.
I have tried multiple times to sign up and it says the payment system is configured wrong, I emailed multiple times and never received a response, I have called customer service multiple times and at an hour it automatically hangs up on you, the call back feature also does not work. I have sent regular mail to your facility and I sent it over 2 weeks ago and he has not received anything, it seems to me your services are completely useless and it's impossible to receive help.
Date of experience: March 2, 2023
Hi Ashley,
Thank you for taking the time to leave a review and bringing this to our attention. We would like to have this corrected for you. If this issue still consists please reach out to us so we may look into this for you. Our apologies for any inconvenience this has caused.
2 times in 2 weeks they charged my card for services that I didn't request. I canceled my account over a year ago as I don't know anybody in prison anymore and no longer require their services. Both charges are recent. Still waiting on refund for first one and will be calling during business hours for this new one. This happened twice 2 years ago too, unauthorized charges. They can't tell me what was supposedly ordered and everytime I call, their excuse is "it's a glitch in our system". These charges to my card are fraudulent as they are unauthorized.
Date of experience: February 9, 2020
I like this website it helps a lot. I don't have as much anxiety sending pictures to my boyfriend on here as I do in the mail. I get notifications when they are packaged and shipped and then again when they are delivered. The only thing that I have had a problem with on this site is when I have tried to send a greeting card it stays on the page that says 1% updating images. It never fully loads it just stays on the 1% uploading images page. Other than that everything else has worked great. I did send my boyfriend a postcard and he did receive that.
Date of experience: February 5, 2021
Hey Brandy,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Pigeonly. Please call us whenever you can so we can get this bug fixed as soon as possible.
I chose the pay as you go option and only made one transaction of $24.99. I had no subscription. They charged me over 14 times for $39.99. Never contacted me or nothing just kept taking out $40 sometimes 3 times a day. The took out over $600 claiming I never ended the subscription I never signed up for. They label it as inmatesvc on your bank statement. I had no idea what these charges were from so I disputed it and had to get a new card. Well a month later they disputed my dispute and recharged my bank account. They are scammers do NOT enter any bank or card info. You will not get your money back! $600 for something I didnt agree to.
Tip for consumers:
You will be scammed
Date of experience: March 18, 2022
Hi Andrew, We appreciate you bringing this to our attention. Allow us to do further investigation. We will look into this and will make sure to resolve the issue as quickly as possible. Thank you and keep safe!
I'm getting charged $2.99 fee every other month. I'm also being charged twice a month for my monthly fees! I've been trying to contact them and I'm on hold for 15 minutes every time. Really thinking about discontinuing this service
Date of experience: October 29, 2018
Hi Aisha, I apologize for this inconvenience. Yes that is a fee that is automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away. Have you received any refund as of yet?
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
I will be more than happy to locate and refund any charges that were done incorrectly if it has not already been done. Our wait times have been high in the past due to the demand of our services but we have expanded our team since then and wait times are currently very low. So feel free to give us a call or provide me with your first and last name and I will be more than happy to locate and refund the charges.
I've use this company only sending pictures but I haven't in over a year but it was pay and send never once did I have to commit to a monthly plan so had no problems, now it states a $4.99-7.99 plan monthly but I find out I was billed in advance $59 Iam livid, I call to possibly have the issue dealt with the customer rep. Was so shallow Telling me that all sales are final after pretending to help me. The customer is what makes your business you are suppose to at least attempt to help me resolve the issue. This co. Needs work. A class on customer service and professionalism. After this displeasing situation I'm done with pigeonly
Date of experience: August 6, 2018
Hello Lakia. I'm sorry to hear that you did not have a pleasant experience with Pigeonly. Customer satisfaction is our top priority, which is why we have a 100% money back guarantee policy if there's a Pigeonly issue or services do not work. I will be more than happy to help in solving this issue as well as providing a full refund if needed. May I have your first and last name to locate your account. Or you can give us a call here at 800-323-9895 and use reference code: 8232, and a manager will assist you further.
I love how the website is set up for auto subscriptions & how you can basically get everything you need. I've already purchased a subscription & sent a letter through your services... I like how there is Unlimited Everything lol.
Date of experience: September 17, 2020
3 months after my complaint I finally got a message from a customer relations associate offering to help with a refund. I give them credit for trying, but 3 months is too long and getting refunds has never been an issue with Pigoenly, the issue is they would refund my card and 2 weeks later start charging me again. I finally had to dispute each charge individually and then cancel the card cause CapOne considered it fraud.
Date of experience: February 7, 2019
I sent my fiance photos one time in December of 2017 using this service. Beginning in March of 2018 Pigeonly started randomly charging my credit card for services I never used and aren't even available in the state of Texas. I called and got refunded in June. Then July I got charged 4 different times again and 3 more times in August. Called again and told them to remove me from their system and got another refund. September... 4 more charges. 3 more charges in October and 2 so far this month in November. This company is running credit balance scheme and using deceptive business practices.
Tip for consumers:
Do not do business with them. Use the other more honest services out there.
Date of experience: November 20, 2018
Beware this company will continue to charge your card and steal your money no matter if you cancel
Your service or not. I finally resolved it and 6 months later they started charging me again for no reason. Shady business and steal your money! Stay away
Date of experience: February 5, 2020
I used this ONE time closed my account years ago and they are still withdrawing money from my account. I spoke w a chad who is an absolute idiot. They have NOT refunded me any money. Or contacted me except for idiot chad who suggested i call 3 way with my bank. Calling them takes HOURS
Date of experience: March 2, 2020
At first I thought this was the greatest thing! I could send pics, a letter, an article, a postcard, etc. But then I noticed this charge from them that I never authorized, and not just from one account, they were taking it from any card I ever used, even if I had deleted it. 7.99 every 10 days. So I call customer serivce number, I waited for over an hour on hold with no one ever picking up the call. So I went to the online chat. This person only had the capability of filing a report with billing. There was no way to get confirmation, no number to talk to them. They sneak money out of your account, then make it so you can't even talk to someone who actually works for this company.
Date of experience: April 21, 2019
I've tried a few different sites for keeping in touch with my fiance in jail and Pigenly is the best I've tried.The different ways of communicating are amazing affordable and fast delivery for pictures and letters. I have not had a chance to check out all the different products but am looking forward to trying them all. Great customer assistance and very simple to use on my phone and he is happy with the deliveries and the quality of pictures And the bonuses are wonderful. Thank you Pigeonly for being here for us and making it affordable easy and fun to stay connected to our loved ones and helping spread sunshine in our difficult times
Date of experience: November 8, 2020
Boyfriend and son both in jail so put both their info on pigeonly. First month was fine and so convenient. Son writes back says don't send them (letters) this way said real pain to get and takes too long. So I follow steps to cancel and the next month I'm still charged I was charged for 3 months after I cancelled only way to stop it was I had to get new CC cancel the one I had been using. I will not do this again.
Date of experience: June 2, 2019
Hello Jaclyn,
Your business is important to us and we appreciate your feedback. Since we do not have your complete information here, please call us at 1800. 323. 9895 at your most convenient time so we can discuss the details. We are open from 6 am to 6 pm pacific time. Thank you and keep safe