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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
Always use a prepaid debit that will only be used during the time your friend/family will be in need of the services. A couple weeks after I used the services my card started being charged $19.99 every 3 days until I had to report it stolen and get a new card! Preditory service be careful. Bank did refund all unauthorized charges.
Date of experience: January 27, 2020
So far everything seems to be fine. The phone number assigned to my personal number as well as my son was able to get through. I am waiting on him to call me back to let me know if monetary balance change on his end. I hope I'm not going to be double pain like I have most companies... we'll see. However it was super easy to upload photos and get them sent to him much cheaper than it would be to print them myself and pay for postage separately.
Date of experience: September 18, 2020
I'm so grateful for a service like this. I used to send my brother(in jail) articles about your founder(Freddy) then made the connection that he's friends with a lot of my friends and use the service!
Date of experience: March 10, 2019
I sent pictures to my brother in may and he's just now receiving them. I reached out to customer support several times within the two months and received the same pre-written message telling me my photos would be going out within the next week. He looked at me as a liar for two months waiting for these pictures.
Date of experience: July 11, 2020
Hello Charles. Thank you for the feedback. At times there are unforeseen delays regarding delivery of products forwarded but we do have a money back guarantee when these instances occur. Feel free to contact an Account Manager to discuss in detail the specifics of your account in order to have it resolved as soon as possible. -F 6-6 at (800) 323-9895. Thank you.
I have had such a difficult time with this service. When they provide services, it is great, but they have 1.) taken unauthorized payments from my account now TWICE and 2.) charged me for the next month a week early! I paid for a month's worth's of service and they only gave me 3 weeks! SHADY AS HELL. As soon as I can find something that is comparable to the services they provide, I am switching. CROOKS.
Date of experience: January 1, 2022
Hello Jessica,
We appreciate you bringing this to our attention. We will be more than willing to help you resolve this issue. Kindly call us on 1800. 323. 9895 at your most convenient time so we can discuss the details. Rest assured it will be taken care of. If you were incorrectly charged, It will be refunded. Hope to hear from you. Thank you and keep safe!
Canceled my subscription back in December but a charge comes out of my account now in March. The service rep says an update to the system must have charged me erroneously. Really? She said it will be 3-14 business days before I see a refund. I'm fine with that but question is, how is it that they're still charging me if I canceled my subscription?
Date of experience: March 10, 2021
Hello Carla, we understand your disappointment but I will guarantee you a refund if you were incorrectly charged. Unfortunately, we did a system change and it duplicated some subscriptions. Thank you for bringing this to our attention we agree what an inconvenience this is. As a company, we want to apologize and will correct this, if you need any further assistance call us Mon-Fri 6am-6pm pst@ 1800-323-9895. Thank you for your understanding.
Your letters and pictures will EVENTUALLY get to their destination. And they seem to be sent alot faster once the 99¢ trial month is up. Go figure. Alot of what is presented to you at time of purchase is misleading. Will also not let you send mail or pictures until the last one is done and delivered. Well that sometimes takes 17 days. Kinda BS.
Date of experience: August 23, 2020
Hello Michael and thank you kindly for the feedback. We regret the delays in your order and normally this is not the case and offer credits in such scenarios. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895 in order for your account to be discussed in full detail. Thank you.
It was good service that I could use to keep in touch with my father. Writing letters, sending postcards and sending card was great. He got everything on time but when I was sending pictures they never got sent.
Date of experience: August 21, 2020
If I could give a lower rating, I would. This is by far the worst system. None of the pictures or the letter I sent to my inmate were sent to him, they sent them to my address instead. The number "they provided me with" never worked. AND ON TOP OF IT ALL, I canceled my subscription three different times now for the past month and I'm still being charged. I was charged three days in a row at this very moment. And this is all after I've spoke to representatives about it, twice now. So be careful. They just keep taking money.
Tip for consumers:
THEY LIE.
Date of experience: October 21, 2021
Hi Holly, thank you for bringing this to our attention. We are sorry to hear your orders were not given to your loved one, if they were returned to you, it means the facility rejected them. In regards to you being charged multiple times, we can definitely have this corrected for you. Please call us at your earliest convenience at 1-800-323-9895 Monday to Friday- 6am-6pm. We look forward to hearing back from you.
Pigeons is great for keeping in contact with your friends and family in jail. The regular services provided by the jail is expensive and can burn holes in your pocket. But with Pigeonly I can send as much photos and letters I want to my loved one and the phone discount is great as well. We can talk all the time without breaking my bank. Thank you for your service!
Date of experience: August 21, 2020
I signed up for 3 months at $34.99. They have charged me $34.99 5 times since August 26. I contacted them 3 times and they told me I was going to get a refund within 14 days and never got it. They don't return my phone calls. I just got charged again on Oct 6th after emailing them and telling them what's going on. They did the same thing to my daughter. I have reported them to my bank as fraud and my money has been returned to me but I had to cancel my debit card that I've had for years. Shame on them for taking advantage of sad people just wanting to connect with loved ones
Date of experience: October 7, 2022
Hello Stefanie,
Thank you for your review. We are sorry to hear the issue you have experienced with our services.We take every claim of unauthorized charges very seriously and we have taken action to have this issue corrected for you. Please feel free to contact us again if you have any further questions or concerns, our email is support@pigeon.ly our number is 1-800-323-9895.
I purchased a 3-month subscription to send pictures to an incarcerated relative. The charge for the subscription was $34.99. My card was charged this amount on 11/27/2021. My card was charged $39.99 on 11/28/2021 without my permission. My card was charged $39.99 on 11/29/2021 without my permission. My card was charged $39.99 on 11/30/2021 without my permission. I contacted customer service to report the issue.
The merchant stated they will refund the "errors." I suspect this is fraud and I do not trust the merchant. My card has been charged every day for $39.99. The original product was $34.99. My card has been charged again since they said they would fix the "error." I contacted the merchant on 12/01/2021 via email and by phone. Why has my card been charged again in "error" today, 12/04/2021? This is clear and apparent fraud! This company should be reported for taking advantage of people who are vulnerable and trying to connect with an incarcerated loved one.
Tip for consumers:
I purchased a 3-month subscription to send pictures to an incarcerated relative. The charge for the subscription was $34.99. My card was charged this amount on 11/27/2021. My card was charged $39.99 on 11/28/2021 without my permission. My card was charged $39.99 on 11/29/2021 without my permission. My card was charged $39.99 on 11/30/2021 without my permission. I contacted customer service to report the issue.
The merchant stated they will refund the "errors." I suspect this is fraud and I do
Date of experience: December 4, 2021
Hello Nina,
We sincerely apologize for the inconvenience. Please know that your business is important to us. We will do further investigation. Kindly call us on 1800. 323. 9895 at your most convenient time, so we can discuss the details regarding the extra charges and resolve the issue as quickly as possible. It will be taken care of. If these are incorrect charges, rest assured they will be refunded. We are open from Monday - Friday 6 am to 6 pm pacific time. Thank you and keep safe!
Good deals
Easy to work with
Before Pigeonly I have been stressed to the max trying to talk to my boyfriend. I have been spending an insane amount a week for just a few phone calls. This makes trying to support him and comfort him as well as well as him do the same to me make us both just irritated. Thanks to Pigeonly I will be spending way less and won't have to worry about money. The service was easy and super helpful. I highly recommend it to anyone who has an incarcerated
Date of experience: October 14, 2020
Hello, Matthew,
Glad you are enjoying our service, and so happy to hear that we can take a relief off of your shoulders knowing that you are able to stay connected with your loved one. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I have disputed with pigeonly about services not received as advertised and was granted a refund, but since then pigeonly has been sneaking in charges to my account which I have disputed and again granted refunds. My credit information has been removed from their sight, but somehow again yesterday I noticed that pigeonly has been starting up their sneaky thieving act of charging me again.
Date of experience: March 24, 2020
Hello Daniel, and thank you the feedback. We take every claim of unauthorized charges very seriously. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
This company has took over a $200.00 dollars from me. They will not respond to emails or phone calls. They will keep you on hold for hours and hang up on you. They have took 20 7.99 payments and 3 19.99 and 3 14.99 payments. They are taking money out of my account a couple of time a month. DONT USE THIS COMPANY!
Date of experience: January 27, 2020
I signed up for Pigeonly. They would charge my credit card for other charges. When I called they said no that's not on your account. Exactly so why was I charged. They credit me then 2 weeks later credit my card again. Just to see if I would Catch.
Scam people! And try to get my money back 2nd time is a huge pain
Date of experience: February 12, 2020
I used it one time, did not do a subscription, and they stole from me. I have called on so many occasions in the past two weeks to get my money back, they claimed that they already did it, but it took exactly two weeks for them to tell me that it could be up to 14 business days for me to get it back. No other person said business days. They just keep lying and telling me a different day that I'm going to get it back. They stole it from me in 2 seconds, and can't give me back my money that I didn't give them permission to take. This company is morally corrupt and is placed outside the US.
Date of experience: February 27, 2020
Hi I would like to comment on my experience with Pigeonly. Truthfully in the beginning I had my doubts because it seemed to be taking such a long time to have it mailed. I know it read processing for almost a week it seemed like. I was kinda upset cause I know it didnt take probably minutes to process my payment to them but with all that said I apologize for doubting them because my experience has been great. I do wish they handled their commissary too but other than that I'm very satisfied with my subscription with them and would definitely recommend them 100%. Thank You Sincerely. Heather McGee.
Date of experience: August 27, 2020
A great way to stay in touch with your loved ones I barely started using this website and I'm in love with it. A great way to save money as well as keep in touch with it loved ones. Definitely 5 I highly recommend this website
Date of experience: August 20, 2020
Truly the worst experience I have ever had. I was charged incorrectly and have been battling to get a refund for months to no avail. Customer service is terrible and the company morals are disgraceful
Date of experience: February 3, 2023
Hello Savannah,
We appreciate your time leaving us your review, we sincerely apologize for the inconvenience, however rest assured this will be taken care of. Kindly email us at support@pigeon.ly. Send us the details as to how far you were incorrectly charged and we will review your account. Thank you and keep safe!
This is a fantastic, efficient service, I sent 16 photos within minutes of creating an account. I would definitely recommend this service to anyone. It will bring lots of joy to you and your resident!
Date of experience: November 8, 2020
Thank you for an amazing review! I'm so glad you were able to contact your loved one in an effortless and efficient way please don't hesitate if you have any questions or concerns@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
I have sent numerous letters, postcards and pictures to my son and they are sent and received better than the post office! I greatly appreciate your excellent service! I'm so happy to be able to send these things to my son and I know he is happy to receive them! Thank you so very much! Before I got your service it took forever and then my letters were sent back! I'm happy to know that he is now receiving my mail! I'm very grateful to y'all! Again, thank you so much for your excellent service!
Date of experience: October 18, 2023
Thank you so much for your kind words! We're thrilled to hear that our service has been a positive experience for you and that your mail is reaching your son without any issues. We understand how important it is to stay connected, especially during challenging times. If you ever have any questions or need assistance, please feel free to reach out. We're here to help. Your appreciation means a lot to us. Again, thank you for choosing our service!
Pigeonly has really truly done wonders In helping me to stay connected with my loved ones in prison, not only did they save me money, the services Is amazing. I can send photos, greeting cards etc to my loved one with one press of a button... it truly made it easier to stay connected.
Date of experience: November 2, 2020
Hi Cherrel, we are so glad we have met your expectations and to have you as a customer here at pigeonly. Dont hesitate to contact our customer service line at 1-800-323-9895.
Ok, so i m having some problems with the local number phone that they had provide to me. Honestly, the number only it worked fine for the first time call! Then i ve started to had some problems with it so i could not be able to use it anymore. I tried to contact them for telling them that i was having some problems with the number but they have just stop to replying to my emails!. For 17,99$ WHAT A GREAT SERVICE! Lol Honestly i thought they were different from the other scam sites. But if you say to a customer that the number it will work for one month then that is how it should suppose to be! And not for just one time call! Or you have to refund them!. After this experience i doubt i will ever use any of their service again and i think many of their other angry customers will do the same too!
Date of experience: October 16, 2019
Hello Denise and apologies for the negative experience you suffered. We are unsure why no one replied to your email but would gladly discuss the specifics of your account in order to get it resolved. Feel free to contact and Account Manager M-F 6-6 at 8003239895. Thank you.
I love the way this system works, only I'm disappointed because it sais unlimited but it won't let you send the way you would expect to it being unlimited. One order takes more then a week and longer for the other party to receive
Tip for consumers:
It's worth it it's fun for the both parties just the sending takes allot of patience
Date of experience: February 3, 2021
Dear Lydia,
I sincerely apologize for the confusion the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day. Mail is sent through the regular post office so that may affect the time it takes to arrive. Please call us if you have any questions!
Hello Tasha. Thank you so much for the feedback and we thrilled with your satisfaction. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.