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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I love these guys. Helps me stay in touch with my husband. I can write him as much as i want and send all the picture i want for a great price! I just wish it was like email n not standard mail. Its ok though for the great price and it unlimited letters n photos.
Date of experience: November 3, 2020
This company is the worst my stepson is incarcerated he hasn't even been able to use their services and they have charged my checking account four times now for $34.99 each time and every time that I've tried to contact them I can't get a hold of anyone I'm put on hold forever and then the next time I call back they are closed for the holidays and every day that I look on my checking account almost there is another $34.99 charge at this company is stealing please everyone do not ever ever use this company
Date of experience: December 26, 2022
Hello Brandon,
We appreciate your taking the time to leave us a review. Please know that we will be more than willing to help you resolve this issue. We would like to rectify this as quickly as possible and rest assured this will be taken care of. Thank you and keep safe!
At first I was aggravated with the site. After typing almost a 6 page letter I was forced to re log into my account. However the letter didn't save. And I had to recompose my letter. After that everything went smoothly. I really enjoy this site. Its convenient and simple! Also has a great price for the convenience!
Date of experience: October 9, 2020
Hello Sonya, perfect example as to why we value your feedback so much, to know where and how we can improve. We will keep that in mind, thank you for giving us a shot. Thank you for choosing Pigeonly.
They have been hitting my account every three days for the price of 39.99 and not the advertised 19.99 a month. Then you call and it's 3 to 14 days days for refund. They have taken approximately $324.00. Don't sign up.
Date of experience: December 1, 2021
Hello Monique,
We are sorry to about these charges, we take these claims very seriously and will do everything we can to rectify the situation. Please give us a call if you are still having issues or have any further questions. We are open Monday to Friday from 6am- 6pm, we look forward to correcting this issue for you.
They are always there to help you and your love ones. Give you the best cheapest rates for you to stay in touch with your love ones who is incarcerated and they do great photos my husband told me today they was wonderful photo. Try them out best offers
Date of experience: August 23, 2021
Hello Kayla,
Thank you so much for your great review. Here at Pigeonly we take customer satisfaction very seriously, so we are ecstatic to hear we have helped you and your loved one stay in touch and that you are loving the service we provide!
I paid twice yet to SEE my first refund. I got a number from them that doesn't work at the jail my inmate is at. Pigeonly is totally ignoring me bow. Tomorrow I will be calling consumer rights on these people about my money and their service that doesn't work. Also I will be calling the Attorney General.
Date of experience: September 9, 2019
The website promoted unlimited calling for 99c the first month, which sounds amazing right? Well you still have to pay for the minutes(which are substantially cheaper, but still not just 99c) And you'll have to pay a $25 startup fee to activate the phone number they give you for your inmate to call so you can receive the discounted price. Regardless, you can save up to $70 a month with the discounted price of minutes so that was a good enough reason for me to continue with this program. It's about 80% cheaper than standard rates from the jail my inmate is in, which is huge.
Date of experience: September 16, 2020
I am very disappointed with this company. I stopped my service with them April/March 2021, on January 3rd of 2022 I saw some deductions from them 39.99 each, I looked at my bank statement and saw a total of 19 deductions from December up to that January. I called them and was able to get back 16 of those 19 back, I keep calling for my 3 they still haven't paid me for. I usually do not put my reviews but this was so wrong of them! The picture below is proof of some of the deductions on January 3rd.
Date of experience: March 14, 2022
Hello P E, Thank you for bringing this to our attention. Please allow us to do further investigation. You may call us on 1800. 323. 9895 at your most convenient time, we are open from 6 am to 6 pm Pacific Time Monday-Friday, so we can discuss details and may resolve the issue as quickly as possible. Thank you and keep safe!
Takes over 6 weeks for anything to be sent and then another 2-3 for it to be received! Ridiculous, and all they can respond is Covid-19. I'm a nurse... yes Covid-19 caused issues with everything but to still use that as an excuse is not acceptable.
Date of experience: June 9, 2020
Hello S. W. and thank you for your feedback. Initially services were prone to extensive delays. Currently the standard transit time is 3-5 business days. You are eligible for a credited amount with a simple call to our offices. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you.
I asked the company to remove my card on file in July of 2019. Feb 3,2020, I get a pending transaction on my credit card for 19.99. Mind you, I have a block for this merchant on my credit card. Today I found out my credit card company can only block a merchant for a specific amount. So, this explains why the 19.99 went through. So now they are blocking that amount. I've asked numerous times for pigeon.ly to give me proof that they deleted my card from their system and they have not done it. I will be calling them again tomorrow.
Date of experience: February 4, 2020
I'm really really really bummed to write this review. I want to support people who need second chances in life and was happy when I read it was run by former inmates. My friend got in some trouble and I was happy I was able to have a way to stay in contact. $7.98 a month and I was able to send my friend letters. Except I noticed, I got a charge for $7.99 one week so I look back at my statement and notice there are several more from earlier I hadn't seen. I contact their very nice customer service who promptly removes it. A couple of weeks later, the same thing! Customer service is always nice about it. But then after the next unlawful charge, I decided I can't continue with this company, so I decided to cancel. Three weeks later, another charge! So now I've officially blocked the card from being able to connect with my bank.
Tip for consumers:
It took a long time for my letters to arrive
Date of experience: July 28, 2019
I have continually been charged by this company even though my account was cancelled. I called customer service and they said it was due to system updates. I was charged $26.06 on Oct. 28,29 Nov. 1,2 I called and they said it was cancelled and my card was removed. Well I checked again today and my account was charged $26.06 on Nov. 8 and today it was charged $26.06 FOUR times! Do not trust this company!
Date of experience: November 9, 2021
Hello Argi, thank you for bringing this to our attention. We take these claims of unauthorized charges very seriously make every effort to rectify the situation. We will make sure these charges are refunded back to you, and have this issue resolved once and for all. If you have any further questions or need assistance, please don't hesitate to contact us at 1-800-323-9895 Monday to Friday 6am-6pm
During this extremely stressful time, it was helpful to have a site that was easy to set up and easy to use. I didn't need more drama or more frustration in my life. The site is intuitive and user friendly.
While I would not recommend being in the situation as a parent, I would recommend using this site to stay in touch with your loved ones.
Date of experience: October 12, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I'm working overseas and using this to send letters, cards and photos to an old friend who is currently in a jail to keep in touch. It's simple and affordable to use. I don't need to pay for services that I don't use. Really appreciate the good customer service whenever I need help.
Date of experience: March 7, 2019
Without this business there would be a lot more unhappy and lonely people in the world. I am pleased I can send photos and cards to my husband this place takes away some of the worry by allowing people on the outside to be able to a put a smile on a loved ones face.
Date of experience: December 19, 2019
Scam dont dont do it. 7 day free trial is a scam. They say they won't charge your debit card till after the 7 day free trial.? Wrong. As soon as you get in the credit card they bill you and they will not give it back to you do not repeat do not trust this website
Tip for consumers:
Dont do it. They said they won't charge you till after the 7-Day trial. Is over with. They lie they process the credit card payment ASAP. And they refuse to give it back
Date of experience: May 3, 2021
Hello Duane and thank you the feedback. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts, it would be best handled via phone in order to clarify any misunderstandings and to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
There is not enough explanation. Not worth the effort. Letters are delivered late. They are "processing" for almost a week. Even after you get a confirmation that the letter is sent the program still won't let you send the next letter. Says the other letter has to process. So you can only write 4 letters a month.
Date of experience: January 7, 2020
I have sent 2 greeting cards with no issues but tried to do a third card the same day I did my second greeting card and was not allowed to complete my transaction. I am waiting on the phone to see why now.
Date of experience: October 7, 2020
I sincerely apologize for the confusion the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day.
Your ad listed a price for unlimited calls. Not true! I signed up cuz I NEED to save money. You didn't say I had to pay additional $26 for a number, then more money to add minutes, that is supposed to be unlimited. It's already a hard situation, I'm struggling to pay bills, I don't need to be tricked out of money, just to talk to my loved one! Keep your $20 for the survey! I wouldn't do more business with you.
Date of experience: October 16, 2020
Hello Ann and thank you for the feedback. The discounted rated with our number is unlimited as other companies will increase your rate after minimal use. The minutes still have to replenished when once depleted. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Pigeonly is a quick and easy way to send letters to your loved ones in prison. It's so easy to navigate around and use. Be able send photos is really good and all with out the added stress that the postal service cause.
Date of experience: September 16, 2020
These people have took forever to send a letter, after a month and when you call them to cancel and close the account the keep charging you bank account, and now a year after they still charge you for an account that has been closed. Very poor customer service and will promise to refund you but never do. They give you a run around and a hard time to resolve the issue.
Date of experience: February 3, 2020
I was having trouble locating my loved one.
Pigeonly didn't only located him for me they gave me an affordable way for him to call me. They make sending letters, cards, pictures etc. So easy and quick for my loved one to hear from me more often in different ways..
Date of experience: September 12, 2020
Pigeonly has taken communication with an incarcerated loved one and gave us yet another way to keep in touch with our loved one is prisons. I love the photos and greeting cards. Your skipping the time to order then and then waiting Them to arrive then send out so it takes off about 3 fays of normal mail. I'm going to continue
To use Pigeonly whenever I need to send to a loved one
Date of experience: October 8, 2020
I feel that pige only is a good way for people to communicate with their loved ones why they are incarcerated it is a very hurtful feeling when you have a family member that is locked up and it makes you feel very confident and safe when you can communicate through with them through page only I am very grateful for pige only.
Date of experience: October 2, 2020
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
I thought. 99? Wasn't bad I'd try it then they said I had to pay $25 more for a facility number after all that my son still couldn't call home and he never got his pics I have requested a refund we will see what happens
Date of experience: September 17, 2020
Hello Melissa. Thank you for the feedback. We have a money-back customer satisfaction guarantee for such cases. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
You have to be familiar with the prison or jail your LO's at. When my friend was in county, I could hardly send anything thru Pigeonly because of county jail's rules (pics needed inmate # on back & even greeting cards could be no bigger than 4x6). Since those 2 options weren't available, subscribing wasn't worth it for him but after transferring to prison, I looked into it again. With a discount code & holiday pricing, I got a great deal! You can basically send a letter, card, web article & photos every 4+ days. You have to wait for that particular item to be delivered before you can send the same again. Depending how many photos the prison allows each envelope & how often you end up sending these items, it's TOTALLY worth the subscription price. Especially if you get a 3 month deal AND a coupon code!
I liked the deal so much, I also did 3 month subscriptions for 2 of my penpals. All 3 of them look forward to receiving Pigeonly mail
Tip for consumers:
Look into facility rules 1st regarding photos cuz some require inmate info on back & have size restrictions on greeting cards, so Pigeonly might not get through
Date of experience: January 31, 2022
Hello Angelina, thank you so much for a great review! We are so glad to have you back! Customer satisfaction is our main priority and nothing makes us happier than hearing you love using our services! Hope you have a great day, and as always if you needed assistance with anything we are here to help Monday- Friday, 6am-6pm, 1-800-323-9895.
Hi Josie,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.