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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I paid for six month of unlimited photos, post cards and phone calls. It's been over a month and one postcard has been received. None of the pictures have been sent or received. I paid the monthly fee for unlimited phone call and it still costs me. 16 a minute. Definitely not what they advertise.
Date of experience: February 5, 2019
I signed up for the free 3 day trial and ordered about 10 pictures. I purchased the 9.98 subscription for greeting cards and pictures to be charged monthly. My order continues to say processing and never went through. In the past 3 days I've gotten 20 dollars worth of unauthorized charges to my credit card. Very aggravating! You have to be a special kind of $#*! to take advantage of families trying to take care of their loved ones! Canceled my subscription and replaced my credit card with a gift card so these charges better stop. If not I will have to cancel my credit card!
Date of experience: March 27, 2020
Dear Hope, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I absolutely love this site. Its amazingly cheaper then any site I know. Plus the options of all the post cards and photos you can send your loved one is really cool. Its unheard of on any other phone companies. Plus they do all the work for you by printing out the pics you choose to send to your loved one plus they ship it as well. I really enjoy the fact that they offer the first month for only 99 cents.
Date of experience: October 23, 2020
We are glad you get it too Tonya, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.
I have been looking for a service like this for so long. I am so happy that I finally found one that does it all with a click. It's hard having my husband in prison and this service will make my life so much easier!
Date of experience: August 24, 2020
I set up Pigeonly to be able to stay in contact witj my father. The set up for the services are pretty easy for the newer technology savvy group, but could use a bit for information on the products. The FAQ area answers some of your basic questions without having to contact customer service. I had to call for my phone number that you receive, but it was no more than two minute call considering I wasn't listening to the options. I do wish they were a bit more specific on when letters would be delivered through there services, but I'm waiting on a call on my father to determine how long. Also the minutes used per called would be great if able to see, but I understand each facility has there own charge per minute. Overall so far so good.
Products used:
PHONE LINE AND LETTERS
Date of experience: August 19, 2020
The price is very affordable especially on a monthly plan and it's very convenient to me sometimes I don't have time to sit down and write a letter when I can just type up a letter on this site and just send it to my love one
Date of experience: August 22, 2020
I was hesitant to use this form of communication to stay in touch with my incarcerated loved one, but I'm so glad I gave it a shot. It was so simple to set up and use. And the first month discount was a very happy surprise. Pigeonly is a great way to keep your loved one up to date on family, friends, and even the news! Give it a shot, you will be so glad you did!
Date of experience: August 25, 2020
I found it confusing trying to set up my account. Probably would not have been able to complete if the chat service was not there to help me. I think she went beyond and over to help me. I would put in info and then it would say it was incomplete - overall, if I can get calls from my son it is worth it.
Date of experience: August 26, 2020
Hello Jane and thank you for the feedback. We regret that there was initial confusion but are happy that our Chat Representative alleviated your concerns. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Pigeonly goes above and beyond to insure your happiness with their company. I recommend them to everyone I know and don't know. I'm always able to keep in touch with my family. From my heart thank you Pigeonly from myself and our families. Happy Safe Holidays to everyone Christmas
Date of experience: September 12, 2019
Still try to sent picture but didn't work yet. Something went wrong and still waiting for day just to a letter to though and no more letters can be sent until that one go frist. Still waiting 1 day already
Date of experience: October 21, 2020
Dear Khiem,
We want to sincerely apologize for your experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (800) 323-9895 M-F 6AM-6PM PST. We look forward to hearing from you and earning back your business.
Scam master... they gave me a number and i used it but was still getting charged the same rate. Follow up by giving me another number and the new number was even more expensive. It should be against the law and we should get together and get a class action law suit against these scam artist.
Date of experience: December 5, 2018
Hi Trang. I can assure you that we are not a scam, our main goal is to provide services that help the families who are incarcerated. Sometimes the number is not deemed local by that facility resulting in no savings. It all depends on what the facility will accept as local, we know how expensive and stressful it is to keep up with those high calling costs. That's why we will issue another number free of charge to the customer with hopes the new number will be accepted. If for any reason it is not we can do the work to try again or issue a full refund to the customer. We have a 100% money back guarantee, so f you are not saving money it's a full refund. So once again I do apologize for this inconvenience but I'm more than happy to issue you a full refund if you were not able to save money with your Pigeonly best rate number. Pleas feel free to give us a call at 800-323-9895 we are here from 6 am - 6 pm PST Monday - Friday. Please use reference code 8236 and a manager will be more than happy to assist you. If you can not give us a call please provide me with your first and last name so that I can locate your account and assist you further. Thank you.
I have been incarcerated in the past and I love to keep in touch with my people. Pigeonly makes it fast, easy, and thoughtful. I have used other services before but Pigeonly is for inmates by inmates and I support that! I only wish that there was an option to send a service to unlimited inmates, like buy a specific service per month but with unlimited sendees. Hopefully in the future :) thank you Pigeonly!
Date of experience: October 14, 2020
Hi Kristyn,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Awesome very cheap to use there website alot cheaper the regular rate i hope all families know about this web site very simple and cheap to use my lived one told me about this so glad. Pass this on to anyone who may have someone incarcerated
Date of experience: August 27, 2020
My last use this service was 1 month+ ago when I stopped the service because wasn't happy with slow response from the customer service. Due to their price is still the one that is fit my budget and easy to use, I decided to try again. The service has been improved since then. I purposely went to call their customer service to ask something and get response quickly. So ok, I'll keep using.
Date of experience: March 3, 2019
Dear Andrew, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Thank you for giving us another chance. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I really love this company they have amazing ideas and m very easy to figure out and the price is great the only issue i have is it took almost 15 days to finally get mailed and 20 to actually get there
Date of experience: August 21, 2020
I was able to send my family a personalized greeting card in just a few minutes. The fact that I didn't have to go to the store & buy the card, write in it, & then ship it myself was the best. This is the most convenient way ever to communicate with loved ones in the system. I will continue using this service.
Date of experience: October 24, 2020
Thank you so much for your kind words, Bri. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I'd never heard of this site until I was on google. Sign up is very easy as well as verifying your account. & once signed up I got a 10$ credit thanks to Pigeonly. Site is very easy to use and very organized as well. 10/10
Date of experience: October 19, 2020
Hello TL, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Pigeonly. We look forward to serving you for as long as you need us.
We have not used this service for well over a year now and they keep charging us! They stopped for a while after we called, but theyve begun doing it again. Shame on these people for taking advantage of alresdy vulnerable families. If you have a loved one in prison- stay away from this service.
Date of experience: February 8, 2020
I like this because u have unlimited access to writing letters and sending pictures! But I don't like it because u have to wait for one letter to clear before u can send another one! But I like it because I hate going to the post office this is easier n cost efficient
Date of experience: August 21, 2020
I've been getting $2.99 charges by them for about 6 months. About $35 dollars in mystery charges so far. I called them, they said sorry, said it wouldn't happen again, and that they would refund me. It's been 14 days since I called; since then I have yet to receive my refund and I've been charged another mystery $2.99. Will call them again tomorrow to ask about it. I removed my card from their online portal about 3 months ago, so though it's not viewable it's still in their database and being utilized recurrently.
Date of experience: September 28, 2018
Hi Brandon, I apologize for this inconvenience. Yes that is a fee that is automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away. Have you received any refund as of yet?
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
I will be more than happy to locate and refund any charges that were done incorrectly if it has not already been done.
What a rip-off! There is no clear answer how much it costs, they just keep telling you what a good deal you are getting and TAKING YOUR MONEY. The problem is, if you want to talk to your family in jail, you have no choice except to choose between all the companies like this one that can charge you whatever they want. Its the same with trying to get food to your inmate so they don't starve in there, you have the pay their price for ramen noodles. And it costs a lot more than walmart. But their sappy emails are TOO MUCH. Yuck. Never again will they get my money.
Date of experience: March 15, 2020
Hello Sandra and thank you for the feedback. We do our best to make it affordable and simple to stay connected with your loved one and when there is dissatisfaction we aim to get to the bottom of your concerns. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you and stay well.
It's easy to stay connected with you family, friend, loved one it's easy. It makes your life easier so you don't have to leave anywhere say your at work or sick in bed you have it right there on your device
Date of experience: October 30, 2020
Hello Roberta,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I'm new to this but sending pics in the mail has become aggravating to say the least. This seems to be an answer to those issues! I just signed up today, so I'm hoping this continues to be a great resource!
Date of experience: August 28, 2020
So far. So good. Lots of options for pics, cards, post cards, you name it. I'm notified when my stuff is being packaged to be shipped out. That's so great. One bad thing that Pigeonly had made me aware of via email. Was that Securus Technologies (host for tele-communications of the facility my loved one is in). Unfortunately does NOT support outside companies and/or corporations. I was made aware of this after I purchased the phone package and was assigned a line with Pigeonly. Which DEFINITELY MORE BANG FOR MY BUCK! But Pigeonly notified me right away apologizing for the inconvenience, stating that they would not be able to grant the personal phone number allowing my incarcerated loved one to call on my account and that the money will be refunded in a few business days. Very professional and with appropriate sincerity. Im not sure If I have yet seen the money hit my account. But other than that, I am pleased across the board.
Date of experience: October 22, 2019
Hello Lala and thank you for the feedback! There seems to have been some miscommunication however as we do provide phone service to Securus-ran facilities but in a different manner than we are able to with the other institutions throughout the country. The normal transit time for orders sent through our system is 3-5 business days (thought some delays are experienced from time to time). Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Love Pigeonly! It's great! You get emails constantly to track your order. I love it! I'm pretty sure everyone with a love one incaserated will love this service quick & easy! Sign up I recommend it with 5 Stars
Date of experience: August 21, 2020
Dear Sharlie,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on 1800-323-9895. We look forward to hearing from you and earning back your business.