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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
They provide an awesome deal for the prices they charge. I couldn't be happier. It was very easy to set up the account and on top of the great prices, they gave me even more discounts at the checkout.
Date of experience: September 15, 2020
I can't get through anything, and it keeps charging me, photos said delivered, which were never received. There were photos that I have never seen before, and that I didn't send. Never received anything out of this company. What can I do to stop these people?
Date of experience: December 17, 2019
I love the fact that when no one cares that we may neber hear nor see someone we love, for the simple fact that is so expensive.
And yet this app has went out of its way to make the impossible possible
Date of experience: October 31, 2020
I was told I would be getting a refund for all my orders because of the time it has taken them to process my orders and get them mailed out. The lady I spoke to on the phone lied to me and said that all my orders had been mailed out but the system just hadn't been updated yet. That was over a week ago and today I received a email from pigeonly saying one of my letters had been mailed out. She also told me my subscription would be canceled and refunded. Obviously that hasn't been done yet either. The inmate is not even in jail anymore. He didn't get ONE LETTER I sent through pigeonly even though it has been over 2 weeks since I wrote my first letter! That is unacceptable! I have sent them multiple emails and called a couple times and still nothing has been done.
Date of experience: March 20, 2020
Hello Melissa. We regret the experience you had while utilizing our services. There is a money-back guarantee regarding such instances. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you.
I've been use them for over 5 years. I love them I've never had any problems and if I had they were resolved right away. There aren't enough hours in the day it seems especially when we're out here and there in there so there were so many days I wanted to send a pic or a letter but couldn't. Simply because being a single mom of 4 and working 2 jobs I didn't have the energy to go to Walgreens or sit and actually right. With pigeonly it allows me to send pics from my phone I can voice to text my letters and don't have to worry about sending it off cause I never do. Except when I go threw pigeonaly. They also offer more services and it's not goin to break the bank like the phone calls can.
And that in itself is a stress relief and I greatly appreciate it.
Date of experience: October 16, 2020
Hi Sarah,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
They take money out of your account when they are not supposed to, it's NOT unlimited calls, half the time the inmate can NOT get through, and the letters take forever to get to the inmate. I have had this company since March and have nothing but trouble. My boyfriend has NOT been able to reach me in 5 days but has been able to reach other family members through another company. I have called them numerous times about this and they keep telling me it will be fixed and they are working on it. I am extremely frustrated and they don't refund you, so I am stuck with this non working company
Date of experience: May 11, 2021
Thank you Susan for your feedback, we will take this into consideration to help out our future customers. I would like you to know we take every claim of unauthorized charges very seriously and make every effort to rectify the situation as soon as possible so please contact one of our account managers if you haven't already had this resolved. Secondly, our membership charge is to allow you to take advantage of all our six unlimited services, including the local voice line. You are not required to pay for your minutes through us and can fund your minutes directly with the facility's phone carrier. We provide the option to fund your minutes out of courtesy for servicing with us, and we save you time and money this way than from doing it yourself. If you have any questions, comments, or concerns please feel free to reach out to us at Mon-Sat 6am-6pm 1800-323-9895 PST, thank you.
This service was meant to be helpful for the family communication. It is a scam, i was charge #34.99 every 7 days after I asked for the service to be cancelled. The customer service is a bunch of lies and run arounds. Do not use this service. It is not worth the headache.
Tip for consumers:
STAY AWAY!!!!!
Date of experience: January 29, 2023
Hello V.G
Thank you for bringing this to our attention. We would like to get this issue resolved as quickly as possible. Rest assured this will be taken care of. Please email us at support@pigeon.ly so we can review your account, and rest assured, if you were incorrectly charged, you will be refunded.Thank you for your patience.
Can't wait to hear from him we miss him so much and can't wait to have him home with us am hoping soon but June is a long way from now and his daughter will be 4 and son will 1 he hasn't met him yet..
Date of experience: September 1, 2020
Hello Ashley. Thanks for trusting us in helping you stay in touch with your loved one. If you ever have any issues, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I just hope he get his stuff he's my everything and I need him to feel it. I love that it was easy to use. I was stressed out bad not knowing how to put money are an easyer was to send pictures. I do love this app. If he don't like it you'll hear about thank you. For makein a app easy to use
Date of experience: November 3, 2020
Hello Gloria, hopefully, you're having an easy time navigating through our site and were very delighted you chose Pigeonly to keep in contact with your loved one. Thank you for your service with us and the great review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
I thought this was a great idea to keep in contact with love ones. The ability to share photos and keep some kind of contact with your love one really helps family. And hopefully it sends some kind of hope and makes your love one a better day.
Date of experience: August 26, 2020
It's so much easier than any other website or app. It ships out the same day you send it and your loved ones will get it in 3-5 days. Your loved ones can also order commissary and get it later the same day they ordered it.
Date of experience: November 3, 2020
Vada,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
This is the worst the phone calls are the same as gtl connect network pigeonly rep said its. 10 cents per minutes well we only get 15 minutes so you do the math... it's the same price 1.50 I'm not saving $#*! then you're charging me 7.99 to have a subscription for what? When gtl connect network is FREE this $#*! a scam he $#*!ing y'all over! AND YES IM A REAL PERSON! And they took 2.99 out of my account after i cancelled the services smh scam SCAM SCAM
Date of experience: February 29, 2020
My friend is in prison. His name is Paul. My husband needs to have him and many others depend on paul for who he is. He is in jail not for his character, but behavior. Hoping to keep contact with him is very important. This site made it easy to find him.
Date of experience: October 12, 2020
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
So far I have really been impressed and pleased with Pigeonly, the letter I wrote my dad, was typed and sent so fast, they update you to let know your letters have been sent and delivered and when it get a there! I love that, I am still waiting on my dad to call but he the letter just got there so it may be a few days but so far the rates are Great and I me being a daddy's girl and yes even at the age of 41 I miss him like crazy, thanks Pigeonly! You guys Are awesome,, I'm looking forward to trying out the creating cards next..
Date of experience: November 10, 2020
It's a pleasure serving you Ally. I really appreciate you taking the time to share your feedback and being so open with us. We hope you continue to enjoy our services!
But I would like to send letters 3 times out of the week. Pics and greeting cards twice. That's only my own option
Thank you is very easy to send letters and pics and greeting cards I really like it..
Date of experience: November 1, 2020
Hello Maria,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
This website is garbage and so is the service. I purchased this service for phone calls and it didn't work at all and the number they provided me with didn't work. It's a bunch of bull. Will not continue with this service.
Date of experience: May 14, 2020
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
They took $120 out of my account after it was closed starting in June, the following December Istill haven't had my money back. Now it's February and I still don't have my money back. They keep putting me off and putting me off and putting me off. So pretty much they stole my money out of my checking account without my permission
Tip for consumers:
Do not give them a credit card number.
Date of experience: February 26, 2022
Hello, Angela thank you for bringing your concern to our attention. We do apologize for the inconvenience. Please know that we are more than willing to help you resolve this issue. Kindly call us on 1800. 323. 9895 at your most convenient so we can discuss details. We are open from 6am to 6pm pacific time Monday - Friday. Thank you and keep safe!
I have had a very positive experience using pigeonly. They are very fast and are great at keeping you updated on where things are, such as letters being delivered and at what time. I would recomend to everyone.
Date of experience: August 30, 2020
The web pages flow easily, account set up and navigation were a breeze. Im disappointed that after i joined and agreed to pay a monthly reoccurring bill... i was taken to another page where it was a 3rd party and had an additional bill to pay to the jail. I understand its separated as its different businesses all together. Its just nice to know that once you agree to everything... the agreement changes on the next page after providing Credit Card info and being charged.
Date of experience: September 2, 2020
I recently found out about this Townsend my fiance pictures to get through this time away and I'm hoping he is getting them.
Update to all... this site has proven to be amazing to me. My fiance recieved his pictures and his not. I am very happy with this and have sent more through here to help him get through his days in. Really recommending this site to other ladies with men in there
Date of experience: October 16, 2020
Hello Marie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. So glad you enjoyed the photo service and its wonderful your fiancé received his pictures. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
I signed up with a $4.99 deal to send pictures! Which ended up being over $30 to send pictures! I tried to cancel my service! Only to have multiple charges! Months later, without using the service! DONT make the mistake of giving this website your bank info! Reporting to the BBB!
Date of experience: November 28, 2021
Hello Kriska,
Thank you for bringing your concern to our attention. Please allow us to do further investigation, if you are incorrectly charged, rest assured it will be refunded. Please know that we value your business. Kindly call us on 1800. 323. 9895 from 6 am to 6 pm pacific time so we can discuss details and resolve it as quickly as possible. Thank you and keep safe!
I signed up to see what it was about supposed to be a 3 day trial well in website says you can cancel after you see the charges for monthly subscription then 24.99 I think for a number well I never got the number when trying to cancel kept taking me back so I emailed was called after the 3 day trial and said i never agreed to the 24.99 number still got charged. Many people after i learned this told me there all over charged and its multiple charges in one month. I would advise you just go thru the jails system and not here. This place is a complete RIP off. And all these false good reviews. I DO NOT RECOMMEND THIS PLACE AT ALL. I've turned my complaint over to better business bureau it's bad enough its expensive to talk to a loved one in jail and send things to. And you have a company like this that rips you off. They will blow you up with emails too.
Date of experience: January 2, 2020
Hello Marsha. We deeply regret the experience you had while attempting to us our services. We take these issues serious. It appears your issue would be best resolved by calling in. Feel free to contact an Account Manager M-F 6-6 at 8003239895
Pretty reliable. I love how i do not habe to leave to go anywhere its just 1 click away. I cant wait for ny significant other to get him pictures. I am so excited to see how fast it is that he will get his pictures
Date of experience: September 19, 2020
Phone number have glitches and sometime don't work. Inmate will call and number will say it's disconnected. Theu will say call BK in 48 hrs, they'll reset them number if it still doesn't work they will give you a new number. How is that convenient for the inmate? Me? Keep you on hold for 30 plus minutes. It's a horrible learning experience. Stay away from Pigeonly
Date of experience: September 27, 2018
Hi Lisa I apologize for any inconviences. Sometimes the facilities/providers experience outages making it difficult for calls to connect which is why sometimes the inmate hears a busy signal when trying to call. There are also different protocols for our number to be active and ready for use depending on your loved ones facility. This is why we try to give the number at least 24 hours to be active. Other times the facility just won't accept our best rate number which is why we then issue you a different number with a different prefix. I know it can be very frustrating but our main goal is to provide you with a working, active number that the facility will accept AND our customer can save on each call. Sometimes depending on the facility it can take a couple tries, so we ask for patience on those special cases. We also have had a very high call volume due to the demand of our services. Since then we have expanded our time making hold times a lot less. If you'd like to give us another try for free please give us a call and use reference code 8231. A manager will be more than happy to assist you. Once again I do apologize that you did not have a great experience with Pigeonly.
This is my first time using this service and its awesome excellent way to stay in touch and send money and pictures its simple and easy to use and it doesnt cost an arm and leg i definitely would recommend this business to everyone wanting to keep in touch with a loved one locked up
Date of experience: October 8, 2020
Hello Meagan, I'm glad you've had an amazing experience with us so far! My favorite service is the Phone service because it saves you money and is convenient, please feel free to contact us if you have any questions or comments@(800) 323-9895, M-f 6am-6pm PST. Thank you for the wonderful review and for choosing Pigeonly.