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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I'm glad I found Pigeonly. Pigeonly services are great to use to send a letter to your loved someones. I personally live in Canada and you have no clue when the letter is delivered until your loved someones tell you so. With Pigeonly, you can send 4 pages of text, it takes around 4 days to deliver and you get notified when it's delivered.
Date of experience: September 15, 2020
My son was reaonly move to a place that only uses this company to send him money. I have only been signed up for less than a month and they have taken over 60. Dollars out of my account. I had called emailed and nothing has been done. I cancelled my account and they are still taking money out. They take 7.99 out 2 and 3 times a week and I have no idea what that is for. 12.99 has been taken out twice. Another 20.00 was taken and I have no idea why. I was told I would get my refund but no that hasn't happened. I will not go away I will keep on till something happens. DO NOT US THIS SIGHT
Date of experience: November 26, 2019
Totally happy. Best way to keep in touch with loved ones for an affordable price. Like individual packages. Really likes the personal service during my last call for assistance. Sherie was extremly healpful.
Date of experience: May 9, 2019
Here's an update. I sent out two orders on the 23rd of August. A 1 pg letter & 12 pics. Today is September 2nd & even though 1 order says it was delivered on the 27th, my bf still hasn't received anything. The pics were just shipped on the 30th. I have been sending letter After letter to get my moneys worth. Eventually he will get those orders. I created an account thinking this would save time and money, but it's Bull$#*!. You're better off doing things old school! Buy your stamps and send your letter in the mail. USPS hasn't let me down.
Date of experience: September 2, 2018
Hello, I apologize that you were not pleased with your Pigeonly experience. Customer satisfaction is our top priority. I will be more than happy to assist in correcting this issue. I can issue you a full refund for the months your order was behind. Please give us a call and use reference code 8233. A manager will be able to see to your issue being corrected. Our mission is to help the families of those who are incarcerated not to add any additional stress. If you can not call in please feel free to provide me with your first and last name so that I can locate your account and assist you further.
Buy Stamps and get your pics at any kiosk. Send as many letters & pics as you want. I paid $20 for the 3 month plan of unlimited pics and letters. Now i read on the website it takes 3-5 days for orders to be shipped. After i spoke to customer service they are saying 5-7 days. I thought I'd be able to send as many letters and pics as i wanted. Now they are saying i have to wait for the orders to be delivered. Smh. Wish they would have been honest. I should have read the reviews before i signed up. I should have just bought a book of stamps & gotten my pics at freeprints.com
Date of experience: August 24, 2018
I thought this service would be faster than snailmail, but it's the opposite. It took almost a month to process a picture and get it shipped, my husband never received an important letter regarding his Board hearing that i wrote for him, good thing i saved a hand written copy. Picture still hasn't been delivered. The postcards are ok except the advertising of the company takes up most of the space where you place the picture you chose on the back. They need some consumer feedback to make it better. I cancelled my subscription because it wasn't what I thought it would be. Too many bad reviews especially when it comes to the scamming and taking money.
Date of experience: February 16, 2019
To start, i have to say wow. Good and bad things; how convent this program is to keep in touch with inmates it has somewhat easy navigating and everything you'd find yourself to need is all in one spot so theyis no confusing frustration. Bad things are the lack of"tips" or "help" when doing certain tasks or finding information on certain things. As a new user I find it hard to confidently carry out tasks with adding money to inmate. The steps don't elaborate on the wording and terms used making it kind of hard to know what information is needed. There is not much self help unless calling and being confronted by further questions not easily understood. Overall in find that this great for how easy it makes keeping intouch witthout a headache or hassle.
Date of experience: November 4, 2020
Thank you so much for your kind words, Nikki. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
This service is very unreliable. It took several months of returned letters before Pigeonly finally provided the CORRECT zip code. Subsequent to that, there have been a series of problems. Inmates receive mail meant for other inmates and have no way of passing it along. Letters take 2 weeks to 2 months to be delivered. A birthday card mailed a month early was recently delivered a month late. Pictures and images are dark and frequently undeciferable Mail is delivered in bulk - sometimes as many as 10 letters at once with postmarks over a 2 week period.
There is nothing positive I can say about this service except that it has possibly stopped contraband from reaching prisoners. However, innocent people are being jeopardized because of misdoings of a few.
Date of experience: October 4, 2022
Hello Lee, thank you for taking your time to leave us a review. We apologize for the inconvenience. Please know that our team is working diligently to have this issue get resolved as quickly as possible. Due to the overwhelming response for the unlimited, we are currently receiving volume of orders that causes the delay of the shipment. We will make sure that this will be taken care of immediately. Thank you for your patience and keep safe!
I found this site in browser search. My keywords were letter to an inmate California Prison & I chose PigeonOnly simply bcz the history of pigeons as letter carriers! It's quick it's a great value & it's so easy to navigate.
Date of experience: October 28, 2020
What a funny yet true correlation, thank you for your kind words, Jacqueline. We're glad you are part of the Pigeonly family and trust us to stay connected with your loved one.
I signed up for the electronic greeting cards so I could send my son a birthday card. Paid for it, "sent" it to my son. Waited over a month and checked. They NEVER sent the card to my son! Called... explained to them what happened and CANCELED the subscription. They refund my money fairly quickly and I thought I was done with them. I check my bank account today. Find out they have charged me the monthly fee for the past 3 months - AFTER I cancelled the subscription. I called customer service. Talked to someone named Phillip. He said it would take up to 3 business days to get my money back. Argued with him for about 10 minutes, all while I was disputing the charges with my bank. My bank has already refunded the money to me. So now, I'm going to let the bank get their money from these thieves!
Tip for consumers:
DON'T WASTE YOUR TIME OR MONEY!!!
Products used:
NONE - THEY NEVER DELIVERED THE PRODUCT I PURCHASED
Date of experience: July 31, 2020
Hello Patricia. We take any complaints regarding unauthorized charges very seriously here and ensure that all charges will be eventually reversed. Feel free to contact an Account Manager to discuss in detail the specifics of your account in order to have it resolved as soon as possible. -F 6-6 at (800) 323-9895. Thank you.
Easy, fast, n awesome service! Appreciate your concern for loved one's n your encouragement of such. Hopefully our reciepant responds to your challenge to put pen n thought to paper, I know I would. Thank you for all you do! Much success in unity!
Date of experience: September 15, 2020
Love it it's hard enough with trying to get done with every day tasks then to have to sit down and write a letter I domt have much free time but you have made it much easier for me and its convenient thank u so much
Date of experience: November 4, 2020
Many thanks for your review. We aim to delight our customers every time and I'm so pleased that we were able to exceed your expectations.
I enjoy pigeonly and am thankful for the ability to keep in contact with loved ones behind bars, and with such ease! This is deff. The go to approved third party vendor of customizable cards and prints.
Date of experience: September 28, 2020
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.
As I was trying to figure out how I could help my brother, this was the one thing that made me feel like there was something I could take care of for him. I like the fact that I can make phone calls easier and less expensive for him and that I can send unlimited letters online as I work on my computer all day. Could you get an APP soon?
Date of experience: November 4, 2020
It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one. Thank you for your great review and thank you for your choice to use Pigeonly to stay connected with your loved one. We will take that into consideration Melett!
See I live in Mexico and it's hard, inconvinient, just to send a card, pictures, and not to mention expensive.And after 3 years came to me just to goggle "Easier way to write to love one"and a couple of sites came on but yours just caught my attention the nana"pigeonly". And not only you let us try for free the first postcard just to prove your point. I love it... and the prices are so affordable. And I live in Tijuana Mex. I can afford it and do it i just got no excuse to do it... from the bottom of my heart to the people that works for this company THANK YOU. THANK YOU...
Products used:
Postcard ,letters
Date of experience: March 21, 2020
I have the 0.00 to send 1 post card a month. I got charged 34.99
I am not happy and want my money back! This is a scam!
I canceled my card I didn't want ta be charged again for something I didn't order because it was supposed ta be free...
BBB
Date of experience: October 13, 2022
Hello Cynthia, We appreciate you took time to leave us a review and bringing your concern to our attention. We would like to correct the issue as quickly as possible. We will look over this matter and it will be further investigated. Rest assured this will be taken care of. Thank you so much and keep safe!
Not a customer but I have read a number of the complaints on Facebook and Twitter and it sounds like they are exploiting people in a bad situation. They double and triple charge customers without a refund and then they are not paying vendors for services rendered. We have been waiting for over a year on $3,500 for services rendered. Did some work at their office on 2252 E Pama Lane in Las Vegas and after not getting paid for over 6 months, decided to hand deliver the invoices just to find out that the building was closed by the Las Vegas Justic Court!
Date of experience: May 15, 2023
It wouldn't allow for negative feedback, but the service gets really costly and calls drop frequently. You're still charged for minutes that get dropped. I like that the services are offered but it needs to be cheaper for people that use it frequently.
Tip for consumers:
It's not anything we can fix, but expect dropped calls and expect to spend lots of money cuz it gets expensive.
Products used:
I use the email, text msgs, video calling, phone calls, and sending pictures
Date of experience: August 9, 2020
Hello Desiree and thank you for the feedback. Unfortunately dropped calls are carrier issues. We do however work with them diligently when issues are reported. It would be best to discuss the specifics of your account by calling in. Feel free to contact and Account Manager M-F 6-6 at 8003239895. Thank you.
This place IS A RIP OFF! They charged my acct 12 times in Novemeber 7.99,14.99 and 19.99 SEVERAL TIMES. I called just today because there's NEW charges several for 7.99 and 14.99. I called and was told a refund is coming. I've never had an issue until now. This made me look up reviews for this company and WOW! Everyon is having the same problem. This is horrible cus the person who invented the app was someone who use to be in prison. I supported this app for that reason alone n now I feel like that was a dumb move on my end. This company is constantly using our funds and information inappropriately. It's not fair and very upsetting. Don't use this app save yourself money and frustration
Date of experience: December 10, 2019
Hello Yulonda. Thank you for reaching out. We do apologize for this inconvenience. If there were any incorrect charges we can be sure they will be refunded immediately if they have not been already. We will have an account manager reach out to you no later than Monday. Just to be sure all refunds were done correctly. Feel free to contact an account manager, M-F 6-6 P.S. T. at, (800) 323-9895. Thank you for your patience while we deal with this. (edited)
The website is nicely designed and effective the feedback recieved by email isgreat. What I didnt like is how it's an extra $25 to a different company to get phone calls and I'm not sure what they can do that I cant. I can send letters and photos myself
Date of experience: September 22, 2020
Hello Sarah, thank you for the feedback. We feel that customer's such as yourself appreciate the convenience of not having to leave the house to send the photos and letters to your loved one. As far as the fee to the various phone companies in the industry, we attempt to save you money with a better rate than your personal number and when we are not in position to do so, offer a money-back guarantee. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Ok I to had some changes to my bank account. But wasn't sure if the mistake was my fault or not. Really wasn't sure what I was doing. But once I seen I was getting charged I called them and told them what was going on. And they refunded my money with no problems. My only complaint is when I sent a letter to my inmate it took a very long time to get to him. And the site would block you from sending another one. But over all he said the picture was good. Just takes a long time to get to them.
Date of experience: February 28, 2020
Hello T. A. and thank you for the feedback. We take billing issues seriously and are happy to see you were refunded in full. The normal transit time for orders sent through our system is 3-5 business days (thought some delays are experienced from time to time). Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Kristen and the staff at Pigeonly have made my separation from my
Husband so much easier than any phone company I've ever had to deal
With. I'm currently in the UK and have zero access to the phone company
At my husband's prison so Kristen has been helping me deal with the very
Unprofessional company we have to deal with through the prison. I can't
Thank her enough for everything she does for me. If I need topping up or
Anything she is wright there. Its been so stressful having to deal with
Securus but Pigeonly are the personification of professional and they
Are really understand the hardships we suffer as the wives and loved
Ones of incarcerated men. My stress levels have gone right down because
Whatever I need Pigeonly is right there. I've been dealing with them for
Almost a year now and if you want good rates with exceptional
Service... Pigeonly are the ones to go to. I'm recommending them to
Everyone I know.
Date of experience: May 23, 2019
Well first I've put my order in 3 mths ago. My husband still has not received photes they message me saying they were sorry and offered a free month. Then a week later tried to take the money out of my account. I called to check on status of order said they were processing my order at that moment. Month later still no photos. He comes home next month I wasn't able to use the phone number options. And they are still trying to take money out of my account. And still no pictures. So I suggest using the old fashion way. Good luck this company sucks.
Date of experience: June 4, 2020
Hello Tamara and thank you for the feedback. We deeply regret the past experience and would love to rectify the situation. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you.
This company is a joke. Said that the fee was 7.99 a month. Charged anywhere from 7.99 to 19.99 multiple times a month. Tried several times to cancel service. They wouldn't cancel it. Had to cancel bank account to finally stop the payments. Charged over 500.00. Beware of this Scam!
Date of experience: February 10, 2020
Your service is okay I only joined for the postcards and when I didn't pay the $12.98 to continue because I didn't want to continue then you constantly call my house and continuously try to take it off in my credit card I do not like that if I want your service I will continue to pay for your service don't try to take it from somebody
Date of experience: October 27, 2020
Hi Jamie,
We apologize for any inconvenience you've experienced with Pigeonly. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you kept receiving calls continuously. I appreciate you letting us know about your negative experience and if you need any other assistance please do not hesitate to contact us.
I have only sent a few pictures and a letter he got them on a timeily manner to me it was like sending a text message and i cant send pictures stright from my phone they send it and all for you very convenient for me cause everything is at the tip.of my finger tips
Date of experience: September 13, 2020
Hello Malena and thank you for the positive feedback. We are happy you enjoy are site and are here to assist you every step of the way. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Thank you for reaching out. We do apologize for this inconvenience. If there were any incorrect charges we can be sure they will be refunded immediately if they have not been already. We will have an account manager reach out to you no later than Monday. Just to be sure all refunds were done correctly. Feel free to contact an account manager, M-F 6-6 P.S. T. at, (800) 323-9895. Thank you for your patience while we deal with this.