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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I went with 3 stars, because I have not herd from my inmate or received a call... so my stars will change. I'm not sure if I did something wrong, or if I'm inpatient. Thanks though!
Date of experience: September 13, 2020
I was surprised by how quickly my letters were delivered! Easy to locate my loved one that is incarcerated. I would recommend pigeonly to friends and family!
Date of experience: August 22, 2020
First time using pigeonly and amazing way too stay connected too my husband this app has everything u need too stay connected with us love one sharing photos funding phone etc
Date of experience: October 12, 2020
Seeing that you had an amazing experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Pigeonly. We look forward to serving you for all your needs
I save so much time and money by using Pigeonly. I can write on my phone and send it in a 24/7 hr. They also let you keep up the status when they are delivering it and when they receive everything.
Date of experience: November 10, 2020
Michelle thank you for the positive feedback and review! We made sure to make our site and service easy to understand and convenient for amazing customers like you.
3 stars since im new with useing this service. I know i had to call in to activate services instead of being able to do it just online. But seemed to have went well far as i can tell.
Date of experience: November 9, 2020
Hello Debbie. We apologize for any dissatisfaction you have felt. We require phone contact to ensure the account is setup and ready to go immediately. If you need any further assistance regarding your account, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I don't mind that the three photos were one sheet. This site is a great idea. But mine were in black and white. Maybe I missed something in the fine print.
Date of experience: February 15, 2020
Hello Renee and thank you so much for the feedback. Our photos are indeed printed in color. There may have been a technical issue with your specific upload and we would gladly offer you a credit to resend an order in the future. Feel free to contact and Account Manager M-F 6-6 at 8003239895. Thank you.
I am extremely satisfied with how fast my brother got the pictures i tried mailing them myself any the jail kept send them back to me thanks you guys alot!
Date of experience: November 8, 2020
Thank you so much for your review! The photos is one of my favorites as well! Next time, you should try our post cards or greeting cards it’s great during this time of year!
I just opened up an account. I have sent an email and a postcard. If they get them and are satisfied with the product I will be thrilled. To be able to stay in touch will be wonderful.
Date of experience: February 27, 2021
Hello Diane, thank you for giving us a shot, we are ecstatic when we know we have the opportunity to exceed someone's expectations. Thank you for choosing Pigeonly!
Pigeonly is a site where it makes it super easy fast and affordable to send pictures, letters, add commissary money and much more to your incarcerated loved one. Check it out, you'll love it.
Date of experience: October 16, 2020
Thank you so much for your kind words, Analisa. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
A great to send letters also sends Photos as well. I have not tried it yet but I am working on it. All around a good site but needs a bit of technical support
Date of experience: November 22, 2019
This is very useful. And convenient for me cause I'm always busy and never have patience to sit down and hand write a letter when I can just text a letter since I'm always on my phone
Date of experience: October 26, 2020
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Love Pigeonly! I had no clue how to talk to my lover than I found Pigeonly! Best service ever! Best low rates and cool how you can write a letter right off your phone! I recommend them!
Date of experience: November 2, 2020
Ashley, thanks so much for your kind words. I’m so glad we were able to get you in contact with your loved one in a timely manner. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Allowed me to send pictures make recieve phone calls and recieve a discount on them. Definitely worth a shot especially with their introductory offer.
Date of experience: October 15, 2020
Hi Kevin,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using photos.
What a great way to stay in touch with your love ones... This site is easy and great to send pictures. Easy instructions and fast delivery. I definitely recommend it.
Date of experience: October 16, 2020
Hi Julie,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I had five charges of $39.99 on my account during a 10 day period in November 2021, just one month after I started using it. The response provided when I emailed them was a "system upgrade that double charged". But my account was not $39.99 a month so it could not be a "double" charge. It was just random charges. Even after I reported it to the unauthorized charges, more charges were added to the account. I decided to cancel my credit card to ensure no more charges because I read on BBB and on this site that others, even years ago, were having the same problem. They did refund my money after a lot of back and forth. NOTE: The charges only show up on your credit card, NOT your account, so you need to check your credit card regularly. I kept asking for a proper invoice of charges and they refused to ever send it (I asked at least 5 times). The other odd thing is that on the site there is no list of what services you get for what fees. It's a very sparse website, I think for a reason. In any event, I strongly urge people NOT to use this Pigeonly, but if you do, check your credit card regularly. Also, if you see random charges and they say "wait a few days", you likely will just get more charges while you wait, as I did. I had to cancel my credit card. Why is this company still operating after doing this for years?
Tip for consumers:
Do not use this service Pigeonly. If you do, check you credit card regularly for unauthorized charges (they won't show on your account, only your card). Cancel your credit card immediately if this happens (I recommend) because the charges will continue.
Date of experience: December 30, 2021
Hello Nadine,
Thank you for bringing this to our attention. Please know that your business is important to us. We will look into this. If you were incorrectly charged, rest assured you will be refunded. We do apologize for the inconvenience. Kindly call us on 1800. 323. 9895 at your most convenient time so we can discuss the details and be able to rectify the issue as quickly as possible. Thank you and keep safe!
PIGEONLY DOES NOT SETUP THE PHONE NUMBER THEY PROVIDE WITH THE FACILITY YOUR LOVED ONE IS IN.
PIGEONLY DID NOT RELATE THIS INFORMATION WHEN SERVICE WAS PURCHASED.
WHEN PHONE CALL WAS RECEIVED FROM LOVED ONE I WAS NOT ABLE TO SPEAK TO HIM WITHOUT DEPOSITING MONEY INTO HIS COMMISSARY.
Date of experience: April 1, 2019
FOR THE MOST PART AS LONG AS YOU UNDERSTAND WHAT THE REAL PURPOSE FOR THIS WEBSITE IS IT WAS PRETTY EASY.
DEALING WITH THE STRESS OF A LOVE ONE AWAY IS ENOUGH SO I UNDERSTAND THE FACT THAT YOU TRY TO MAKE IT EASIER. UNDERSTAND THAT THE LOVE ONE MAY BE IN FINANCIAL STRAIGHTS
SO LOWERING YOUR PRICES IS A GOOD IDEA
GOOD PROMOTIONS DO HELP
Tip for consumers:
NOT
AT THIS TIME
Products used:
I AM A NEW MEMBER TO THIS BUSINESS SO I WILL HAVE TO SAVE THIS COMMENT FOR ANOTHER TIME BUT I HAVE READ ALL THE NEGATIVE VIEWS WRITTEN
Date of experience: August 25, 2020
Hello J. B. and thank you for the feedback. We are doing our best to improve the perception of Pigeonly and let it be known that a majority of our customers enjoy the ability to stay connected and the value when considered in it's totality. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Edit Remove
Very good, fast, convenient way to talk to your inmate. Pictures, letters all that.
You can send them anything whenever, they may not read it until later but you can send whenever wherever.
Date of experience: October 15, 2020
Hi Breanna,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I am really not so pleased with the customer service i received bad asides from that i still use it as a reliable source for all that i need to do on it
Date of experience: March 12, 2019
Hello Deborah and thank you for the feedback. We regret your initial experience with our Customer Service Department and take such issues seriously. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
It was easy set up and very easy to read. The options are very good and clear. I would recommend to use this web page to get in touch with your love ones
Date of experience: September 15, 2020
After using their service which was no good to me, I had to phone them to stop taking money! Now after two years they have started taking money from my account again! I can't believe this
Date of experience: February 9, 2020
Pigeonly is a great app to use to get in touch with a loved one in prison. It's one of the best I've tried, I'll be sticking with this one. Thank you all for making this app so easy and useable.
Date of experience: August 23, 2020
Ive had two different accounts for two different inmates, returned. Due to the envelopes addressed WRONG! THE MOST RECENT WAS SOMEONE ELSE'S PHOTOS MIXED UP, THEY ARE NOT WILLING TO REMBURSE ME EITHER.
Products used:
All access ,but only used three services.
Date of experience: February 17, 2021
Love how easy it is to use. Saves time and money! Look forward to continuing to use it. They need an app so we can download it on to the cell phone. Would make it even more convenient!
Date of experience: September 17, 2020
Hi Amanda, welcome to Pigeonly!
We will notify you when your loved one's mail arrives at the facility, please call us if you have any questions.