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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
For the life of me I have added money Twice and still does not work. Plus no refunds wtf. I do not know why me and friend cannot get this site to work for us. I want to talk to my brother please.
Tip for consumers:
If it works
Products used:
Voice call and setting up a line
Date of experience: November 2, 2020
Pigeonly is the easiest and fastest way to communicate with your loved one that is incarcerated. Its so much cheaper than collect calls and so much faster at sending letters. Its amazing!
Date of experience: November 6, 2020
Angela, I am filled with joy just hearing about your experience with us! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
The representative that I talked to was great and very helpful. This is a great site to use if you want to stay in touch with your inmate. It is very affordable.
Date of experience: September 1, 2020
So quick and easy to get a letter and pictures to my inmate. I definitely recommend this site for communication to your loved one. The pictures I was able to send really brightened his day
Date of experience: September 18, 2020
I'm writing this because my boyfriend is in jail they can't get no postcards no greetings none of that stuff that I can use on your website only thing I can use is your phone but y'all want to charge people $19 or something that they can't use all of it only thing they can use the phone service and I don't think that's right I try to call talk to people but they can't do nothing about it y'all need to change that y'all can't tell somebody that they have to get the whole set if the place that you loved ones is at can't get everything I don't think that's right I've been with you for two years and I just cancel my service with y'all.
Date of experience: March 10, 2021
Hello Miss Nikki, I am gutted to hear we weren't able to provide you a better service solution. We value our loyal customers and would to make things right with you. We are currently under system changes but if you call us back and ask for an account manager we would be happy to assist you with something more fitting for your needs, thank you for having chosen Pigeonly for so long!
This would be perfect if there was an app for logging in. And there should be a discounted rate for people with several friends and family that's incarcerated
Date of experience: September 22, 2020
Hi Vernon,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. So sorry we do not have an app but the website is available on a tablet, phone or computer. Please let us know what we can do for you in the future.
Pasting in the pictures was difficult but I figured it out. It is one of the few services to send cards and pictures to relatives who are incarcerated
Date of experience: October 16, 2020
Hi Paula, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the mishap, but I am glad it has been resolved and you can continue to enjoy our services once again.
The person has never received any pictures and you keep charging me! I've been charged over the last 3 months over and over for them to receive nothing...
Date of experience: August 8, 2020
Hello Crystalynn and thank you for the feedback. It seems as if your account particular may have some specific issues regarding the photos not received and would best resolved by calling in. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you and stay well.
I recently got a pigeonly account and immediately regretted it after i read all the reviews here. So i drafted up a letter anyway while i still had my 3 day trial to see if it'd send. After sending it is when i reached out and called them myself that i wanted to close my account and remove my card info due to all the overpricing and "scams" i was reading about (onyl reason i took a star away). The rep did that with no problem, well, i still actually have a login but she did remove my payment method. Which i was happy about. However, to my surprise, my husband got my letter a week later. As much as i want to write another one, with all the scam reviews, im still skeptical about it and dont wanna think of myself as the "lucky one" here to not have issues. YET. I will write another review if i do happy to add my payment method back and try it for a 2nd time. But my overall first experience wasnt bad at all. Got the trial, was able to send a "test" letter out free of charge, and it got delivered.
Date of experience: January 3, 2020
Everything started off great. Then went downhill. I canceled then They took 35 bucks a month later. And here I am 4 months later still haven't been refunded.
Tip for consumers:
Be careful
Date of experience: October 20, 2022
Hello Rachel, Thank you for taking your time to leave us your comment here. We take every claim of incorrect charges seriously and we would like to correct this issue as quickly as possible. Kindly reach out to us at support@pigeon.ly so we could verify some information. Rest assured this will be taken care of. Thank you and keep safe!
I'm satisfied with the fast shipping to start with and it's easy to use and saves me time. I'm using pigeonly for years and their service has been improved a lot. Thank you Pigeonly.
Date of experience: January 25, 2019
Dear Jai, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Thank you for being our valued customer. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Won't let me pay or use website and they won't answer emails or phone calls to get help. Every time I try to use this service it won't work. Terrible business.
Date of experience: March 3, 2023
Hello Alexandra, thank you for your review. We are sorry to hear about the issues you have experienced. If this problem has not been resolved, please contact us at your earliest convenience so we may look into your account.
I just used pigeonly for the first time and was super impressed at how easy it was to navigate! Upload photos and they send them for you! Omg that's the best part! Super affordable as well
Date of experience: August 23, 2020
I have to say I have used this company for probably 2 years and for a while they were real genuine, I could always get ahold of them if I had a problem. I could use the website and send whatever I needed. Now I randomly get charged all the time from them, EVEN SINCE I CANCELED THEIR SERVICE FINALLY IN JANUARY AND STILL HAVE YET TO RECEIVE STUPID LITTLE REFUNDS. How are they going to charge me AFTER I cancel? Then I call to complain and the only way I can get through is if I hit 1 saying I'm a new customer, hell if the wait is about 5 minutes they give an option for a call back with your position in line and EVERYTHING. However for existing customers you cant even get through pressing 2. There is definitely no call back option either. And when I have talked with them after pressing 1 they always promise someone from billing will call me back and I swear it's the same 2 female voices everytime! Dont waste your time!
Date of experience: March 5, 2019
Hello Brittney, When signing up for our services whether online or by calling in there are terms and conditions that must be agreed to before signing up. These terms and conditions state that services are reoccurring meaning each month on the same date. There is also a reminder at checkout that the services are reoccurring. So billing goes on until the services are canceled. Deleting a card from a users end does not turn off the reoccurring billing or delete the card from future billing. Sometimes are hold times are high due to the demand of our services, since then we have expanded the team to handle all call volumes resulting in much lower hold times. Please keep in mind that our hours are on PST so when we are closed there are no live chat options available. Our chat hours are also listed. Our call center is open from 6 am - 6 pm PST.
Really all in all I am totally confused don't know what I paid for what I got charge for there is no really good information at all on this app or site only way I'm gonna be able to find out is through my checking for my bank account other than that don't know how to write this not too happy only happy I got to send a letter after paying whatever now I'm waiting for the reply don't know how it works really don't know what I paid for and what I paid for what you get for what you pay for just totally confused could've been better that's all.
Date of experience: September 1, 2020
Hello Erica and thank you for the feedback. We regret that you found it so complicated but you are one call away from discovering just how user friendly our site and services are. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you.
Very good... The best service I have used... My inmate is always allowed to call never got a drop call... I done use several different services and this is the best and also have great deals.
Date of experience: March 20, 2019
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly. Thank you and stay well!
I was dreading figuring how to do this, but the interface is so well designed, and easy to use for the first time. One time usage is pricey, but the monthly plans are very, very reasonable.
Date of experience: November 10, 2020
Many thanks for your review. We aim to delight our customers every time and I'm so pleased that we were able to exceed your expectations.
Great and easy way to stay in touch with your loved ones. Works great and so easy to use. Best way to send letters, pictures, postcards and much more. Call rates are also amazing. Thank you!
Date of experience: August 27, 2020
One of the best sites for the people who's loved ones are locked up, i just had to pay 29 bucks for the whole year for photos and i loved it Thanks Pigeonly
Date of experience: January 24, 2019
Dear John, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I wrote a letter without writing a letter! It was so cool! I'm not sure how I will get the letter back but it's cool that I didn't have to actually write one
Date of experience: October 5, 2020
I've used this site a few times already! Very easy to use and very affordable products! Will continue to use this site for all my needs while my loved one is locked up!
Date of experience: October 8, 2020
Any time Joshua, keep in mind you also have access to five other services that are unlimited too! Thanks for choosing Pigeonly to stay connected with your loved one.
The first month is 99 cents but with the phone they give uvrates based on a 15min call but what they dont mention is they also charge $25 for there servuce and that dorsnt count the cost fron tge company that the calls go threw
Date of experience: September 3, 2020
Hello Dorena. We in fact do not charge 25 dollars for the service. That dollar amount goes straight the phone provider at the facility. Our aim at Pigeonly is to stretch that 25 dollars further with a better rate via a local phone number. Any other questions or assistance needed feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
I canceled in April 2021 The charged June July aug skipped sept and now it oct2021 and they hit my account 10 time just in a few day and with a total of 21 transactions in few months Be aware and customer service is hard to get ahold of and said they would refund the account but would not give any reference number or etc to confirm
Date of experience: October 25, 2021
Hello Kristie,
Kindly send us an email with your information such as the phone number associated with the account so we can look into this, and you may also reach us at 1800. 323. 9895 so we can discuss the details and resolve the issue. Thank you and keep safe!
Love Photo Pigon it has helped me stay in contact with my Feonce well he is incarcerated. Sometimes life gets so busy and all I have to just pictures from my phone and it is very cheep to do also
Date of experience: March 4, 2020
Hi Tammy,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I'm currently waiting for my letters and the photos that I sent to my boyfriend in Jail to process and finish sending them. And if it does work in the city the best app ever
Date of experience: October 13, 2020
Hi Alexis, we hope all is well and that your boyfriend has received your letters by now. Thank you for choosing pigeonly
Thanks for the feedback Tracy. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.