• Pigeonly

Pigeonly

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Overview

Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 242nd among Directories sites.

  • Service
    103
  • Value
    104
  • Shipping
    79
  • Returns
    74
  • Quality
    94

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
213
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How would you rate Pigeonly?
Top Positive Review

“New to this”

Leslie R.
2/26/21

Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com. But overall it's a neat way to stay in touch with incarcerated loved ones.

Top Critical Review

“Phone disabled”

Jackie M.
8/11/24

I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam

Reviews (1,018)

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Reviews that mention popular keywords

credit card (29) customer service (65)
Thumbnail of user jessicak805
1 review
0 helpful votes
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February 28th, 2021

My daughter's dad was recently incarcerated and in a a facility over 4 hours away. We had been buying stamps, envelopes, printing pictures at the store and purchasing bigger envelopes with additional postage as they cost more to send and using their ridiculously expensive phone system and website that had a high number of fee's to be able to talk to him and put money on his commissary. I stumbled across the info for Pigeonly a few days ago and decided we would give it a try and I'm so glad I did! My daughter can send unlimited pictures, letters, postcards and money on his phone from our account, we're not charged ridiculous fee's and the money for calls lasts longer as it's a cheaper rate when you call through Pigeonly. We also save money since we don't have to buy stamps and writing supplies, Its helping my daughter feel better and closer to him and like she can interact with him! We love Pigeonly!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Jessica, we are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Unfortunately, some facilities already have a set rate regardless of whether the number is local, out of state, or long distance. Hopefully all else is well!

Thumbnail of user kristied16
1 review
0 helpful votes
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November 8th, 2020

After days of searching multiple websites like this one... And no one confirming my relative facility... I came across pigeonly and in moments they found him confirmed it and got me connected to them. It was a good sent.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Kristie, we are delighted to have you as a customer at Pigeonly and are more than happy to help you if you ever need any assistance call us at 1800-323-9895. We’re here M-F 6 am - 6 pm PST

Thumbnail of user katrinad82
1 review
0 helpful votes
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November 6th, 2020

So far I've only used the photo part of Pigeonly which was great! Customer service explained the other services that they have to use also and they all sound amazing! Looking forward to trying out their phone service next!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Katrina, I'm glad you've had an amazing experience with us so far! My favorite service is the Phone service because it saves you money and is convenient, please feel free to contact us if you have any questions or comments@(800) 323-9895, M-f 6am-6pm PST. Thank you for the wonderful review and for choosing Pigeonly.

Thumbnail of user crystalc339
1 review
2 helpful votes
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August 20th, 2020

A great easy efficient way to send your loved ones in jail letters or postcards that are homemade with pictures on them also a great way to put money on your phone and send commissary oh in the one-stop-shop website easy to understand anyone can do it... Pic included is an example of a postcard I personally made n sent within minutes!

Thumbnail of user dianaf380
1 review
3 helpful votes
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September 2nd, 2021

I found that using Pigeonly was so easy to use unlike other sites like theirs I have used before! It offers many different services all in one place and have been very prompt in getting the letters and pictures that I have submitted processed and sent out with no delays or issues! I look forward to using their site much more due to the pleasant experiences that they have currently provided!

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Diana,
Hearing you've had nothing but an excellent experience with Pigeonly is music to my ears! Reviews like this one, make it easy for us to stay committed to helping you keep in touch with your loved ones. Thank you for choosing Pigeonly, please call us if you need any assistance at 1800-323-9895.

Thumbnail of user katiel234
1 review
0 helpful votes
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September 17th, 2020

I love the fact that I can stay connected with my loved ones. Without all the extra. Everyone knows sometimes life gets hectic and pigeonly allows me to send love all in one place. And honestly at a great price!

Thumbnail of user julieb1382
1 review
3 helpful votes
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September 11th, 2020

With pigeonly I was able to send photos to my husband super easily. I tried sending photos to him through regular mail only to have them arrive back go me. Close to a month later. It turns out that they don't accept photos at his facility sent directly from family. What a happy day for me to discover Pigeonly. It has made it possible for my husband to feel like he was there with us as we made new memories.

Thumbnail of user donnam1490
1 review
1 helpful vote
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September 15th, 2020

Only thing I'd like to change is the delivery of mail and having to wait to send. Due to the fact that the post office is slow delivering and the jail staff goes thru it it's 5 plus days until something else can be sent. I like to send more often due to processing time so my inmate can get mail 2 x a week. Can't do that with this service.

Thumbnail of user jenniferv463
1 review
8 helpful votes
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August 22nd, 2020

Having a lot of trouble getting the processing on the pigeonly premium plan. Have not been able to talk to my inmate after purchasing the bundle plan n everytime he calls me to the given phone line it says it has no funds when I just purchased funds. How long does it take to be able to go through? Starting to feel like its a scam n waste of my money. Also happening with my photo purchases. Takes my money but says processing. Getting frustrated

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Jennifer. We regret and frustration you have experienced utilizing our services. Rest assured we provide a legitimate and convenient way for you to stay in contact with your loved one. Though it has been some time since your issue, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.

Thumbnail of user laurenw396
1 review
1 helpful vote
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August 31st, 2020

This is a great way to communicate with your love ones that are in jail. They offer many services such as unlimited letters, phone call options and funding that allows for easier conversation between you and your loved ones that are, let's face it, are probably not in their best state of mind. It also keeps you updated on your loved ones case.

Thumbnail of user jesush69
1 review
1 helpful vote
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February 19th, 2021

This company is decent if you provide photos for you love one, however the phone number they provide you, does not work most of the time, i contact them already multiple times, i funded the account as well, and my inmate still has issues using the phone number as the calls don't come in at all. But if you need it to send photos without a limit, this app is good for the photos, and greeting cards.

Tip for consumers:
I recommend Pigeonly because they allow you to send images, letters, post cards, and greeting cards as well, but the phone server that they provide for you inmate needs more improving since from my personal experience, does not work for my inmate (Yes the phone does have funds, that is separate from the account)

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Jesus,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the troublesome experience you've had and your feedback really helps us get better. Other than that we are glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. Feel free to call us at your earliest convenience any time from M-S 6-4 P.ST. At (800) 323-9895 so we can help you with the process of signing up. Stay well and have a wonderful day.

Thumbnail of user jessicah809
1 review
2 helpful votes
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September 1st, 2020

I found pigeonly unexpectedly the great things that this company has made happen Is unbelievable! I've been sending pictures to my children's father nonstop they've been getting there very fast in great condition customer service is great I just love the app!

Thumbnail of user shavonnep1
1 review
0 helpful votes
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November 10th, 2020

It's so awesome to use this. It makes it easier to write letters and to stay connected with your family members who are in jail. Its way better than the other facilities that dont have pigeonly. I believe this is the best way to go. Thanks so much. You guys are a life saver.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Mrs. P we are more than delighted to have you service with us at Pigeonly, thank you so much for your very kind review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.

Thumbnail of user kimc950
1 review
0 helpful votes
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November 3rd, 2020

New at this but I do feel Pigeonly makes it easier. Web site has very good information. You can do Emails, phone calls, Photos, postcards, letters and more. Love this program it's great to be able to stay in touch with a loved one

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Kim, I'm glad you enjoy our many services, If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895. Thank you for choosing Pigeonly and for your great review.

Thumbnail of user carlak94
1 review
0 helpful votes
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November 10th, 2020

Can't say how much I appreciate this service. Makes it so easy to stay in touch & the rates are more than reasonable. Really a blessing when you have a loved one needing regular consistent contact with the outside world.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one. Thank you for your great review and thank you for your choice to use Pigeonly to stay connected with your loved one.

Thumbnail of user custerb
1 review
0 helpful votes
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May 28th, 2019

A wonderfully pleasant experience all the way around. Loving all of the products we've tried thus far which has been photos and phone calls. They are so correct in calling the customer service department heroes I spoke with them on two occasions and was throughly impressed coming from a call center background myself! I would definitely encourage you to trust this company to maintain a healthy affordable relationship with
Your loved one!

Thumbnail of user terryc246
1 review
0 helpful votes
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May 25th, 2019

This is a great sight who love ones are locked up I only paid 29.00 for a whole year of free color pic and greeting cards letter post card check it out you will really be happy just down load in Google.

Thumbnail of user cicilial
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Often not processing until 2 weeks. While the others already delivered. I've been experiencing the annual fee cut my credit card every 2 or 3 days until 7 times. Both case after I call already solved. But I need keep an eyes on my account in pigeonly. I wish I can trust pigeonly process so I don't have see order history back and forth to make sure all going good. Thank you.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Cicilia, thank you for your feedback. We appreciate it. We would like to rectify the issue as quickly as possible. Please feel free to call us on 1800. 323. 9895 whenever you need assistance or if you have any questions. We are open from 7 am to 4 pm pacific time Monday- Friday. Thank you and keep safe!

Thumbnail of user tracies66
1 review
0 helpful votes
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October 16th, 2020

This makes talking to inmates much easier. My nephew is incarcerated right now and our family really don't talk to us so all we have is each other. And it just gets hard taking care of life out here and supporting him in there.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Tracie,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Please let us know what we can do for you in the future.

Thumbnail of user elizabethp705
1 review
1 helpful vote
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October 8th, 2020

Thank you for offering an alternative way to communicate with my loved one.
I was not able to understand how to do the phone portion on the site, or fund the commissary at that location. I wish everyone was on board to be able to send funds. Tomorrow I will try to handle setting up the phone.
I was also deeply moved that an inmate recognized the need to create this website, and turned a negative circumstance, into a positive site that helps so many people. It gives me hope that my daughter may some day do the same. Recognize the situation that she is currently in, and turn a negative into a positive that can help other women in similar situations.

Thumbnail of user feliciah87
1 review
7 helpful votes
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August 20th, 2020

I came across this website by chance and im happy to say my curiosity paid off for once lol. Jk but seriously the amount of time and money im saving not including convenience, is pretty unbelievable. Granted this is my first time dealing with a loved one doing time, pigeonly has made communication so much easier.

Thumbnail of user maryb2233
1 review
0 helpful votes
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August 24th, 2020

This company is very helpful for people on budget and trying to keep in touch with a love one who's away! I can send letters pictures view the web and they do the printing and sending them to your live one. So far it's been good!

Thumbnail of user toshab9
1 review
1 helpful vote
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October 24th, 2020

Very affordable option for sending photos and I'm very thankful for the discounted trial month so I have a chance to fully see how the service works. Easy account setup and registration. The entire process was very user-friendly. This was my first order so I can't yet rate the shipping/delivery speed, quality, etc. Hopefully everything goes smooth and they are delivered on Monday (today is Friday) I will try to write another review once delivery has been made. The one thing I would like to see is an app for the service to use on mobile devices.

Tip for consumers:
Take advantage of the discounted trial and the referral bonuses. They really help you get the most value out of the service and keep you in touch with your loved ones.

Products used:
Photo delivery service

Value
Returns
Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.

Thumbnail of user sarahd870
1 review
1 helpful vote
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October 13th, 2020

Hello, thank you for your services! Im navigating this situation for the first time and thankfully i found Pigeonly. I was actually looking for a way to send money, but discovered that they also offered convenient ways to get in contact with my loved one. The ordering process is seamless and easy and not too expensive and there is a variety of nice things to choose from. I chose the letter writing service and a phone line. I like that i can write a long letter without running out of space.

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Sarah,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

Thumbnail of user shennag
1 review
1 helpful vote
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September 4th, 2020

Some people was saying this was not good no more but i want know until my LO says he didn't received his pictures. But i used it along time ago and it worked just fine to me so i will see now if it is still the same.

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