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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I found this website by chance. My husband is currently incarcerated and I try to write him at least every few days to help keep morale up. I know how hard it is to stay positive and not feel lost and alone in there when you don't hear from anyone. Im 31 weeks pregnant as well so it's not really all that easy for me to be able to just sit and write to him either due to being so pregnant I get uncomfortable very quickly. It's so much easier to be able to pull my stylus out and type a letter to him instead of trying to write it out. I actually got a letter completed in one sitting this time rather than a few.
Also with it being on my phone I can also copy and paste messages from other people or news articles etc to send to him as well which is really nice. Im not quiet sure about the turn around time or quality of product but it was nice to be able to send a quick custom postcard as well.
Thank you for an awesome service
Products used:
So far the sending of letters and post cards
Date of experience: September 2, 2020
My daughter's dad was recently incarcerated and in a a facility over 4 hours away. We had been buying stamps, envelopes, printing pictures at the store and purchasing bigger envelopes with additional postage as they cost more to send and using their ridiculously expensive phone system and website that had a high number of fee's to be able to talk to him and put money on his commissary. I stumbled across the info for Pigeonly a few days ago and decided we would give it a try and I'm so glad I did! My daughter can send unlimited pictures, letters, postcards and money on his phone from our account, we're not charged ridiculous fee's and the money for calls lasts longer as it's a cheaper rate when you call through Pigeonly. We also save money since we don't have to buy stamps and writing supplies, Its helping my daughter feel better and closer to him and like she can interact with him! We love Pigeonly!
Date of experience: February 26, 2021
So far I've only used the photo part of Pigeonly which was great! Customer service explained the other services that they have to use also and they all sound amazing! Looking forward to trying out their phone service next!
Date of experience: November 6, 2020
Hello Katrina, I'm glad you've had an amazing experience with us so far! My favorite service is the Phone service because it saves you money and is convenient, please feel free to contact us if you have any questions or comments@(800) 323-9895, M-f 6am-6pm PST. Thank you for the wonderful review and for choosing Pigeonly.
After days of searching multiple websites like this one... And no one confirming my relative facility... I came across pigeonly and in moments they found him confirmed it and got me connected to them. It was a good sent.
Date of experience: November 8, 2020
Hi Kristie, we are delighted to have you as a customer at Pigeonly and are more than happy to help you if you ever need any assistance call us at 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com.
But overall it's a neat way to stay in touch with incarcerated loved ones.
Tip for consumers:
Stay up to date on offers and deals!
Date of experience: February 25, 2021
Hi Leslie, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the confusion, the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day. In the meantime, while you wait for one of your orders to process, try out one of our other services like postcards or articles. Enjoy!
A great easy efficient way to send your loved ones in jail letters or postcards that are homemade with pictures on them also a great way to put money on your phone and send commissary oh in the one-stop-shop website easy to understand anyone can do it... Pic included is an example of a postcard I personally made n sent within minutes!
Date of experience: August 19, 2020
The picture printing service is only $5 a month for as many pictures as you want to send, which is awesome. The only drawback is that in the state of Texas, the offenders are only aloud to get 10 pictures per envelope and Pigeonly does not offer a way to split an order into multiple envelopes. So, when sending the pictures, I send 1 envelope with ten pictures and they do not let you place another order until the current order has been received by the facility. Is it really worth the $5 if my family member can only get 20-30 pictures per month?
Date of experience: August 27, 2020
I found that using Pigeonly was so easy to use unlike other sites like theirs I have used before! It offers many different services all in one place and have been very prompt in getting the letters and pictures that I have submitted processed and sent out with no delays or issues! I look forward to using their site much more due to the pleasant experiences that they have currently provided!
Date of experience: September 1, 2021
Hello Diana,
Hearing you've had nothing but an excellent experience with Pigeonly is music to my ears! Reviews like this one, make it easy for us to stay committed to helping you keep in touch with your loved ones. Thank you for choosing Pigeonly, please call us if you need any assistance at 1800-323-9895.
With pigeonly I was able to send photos to my husband super easily. I tried sending photos to him through regular mail only to have them arrive back go me. Close to a month later. It turns out that they don't accept photos at his facility sent directly from family. What a happy day for me to discover Pigeonly. It has made it possible for my husband to feel like he was there with us as we made new memories.
Date of experience: September 10, 2020
I love the fact that I can stay connected with my loved ones. Without all the extra. Everyone knows sometimes life gets hectic and pigeonly allows me to send love all in one place. And honestly at a great price!
Date of experience: September 17, 2020
Only thing I'd like to change is the delivery of mail and having to wait to send. Due to the fact that the post office is slow delivering and the jail staff goes thru it it's 5 plus days until something else can be sent. I like to send more often due to processing time so my inmate can get mail 2 x a week. Can't do that with this service.
Date of experience: September 14, 2020
This is a great way to communicate with your love ones that are in jail. They offer many services such as unlimited letters, phone call options and funding that allows for easier conversation between you and your loved ones that are, let's face it, are probably not in their best state of mind. It also keeps you updated on your loved ones case.
Date of experience: August 29, 2020
I found pigeonly unexpectedly the great things that this company has made happen Is unbelievable! I've been sending pictures to my children's father nonstop they've been getting there very fast in great condition customer service is great I just love the app!
Date of experience: September 1, 2020
It's so awesome to use this. It makes it easier to write letters and to stay connected with your family members who are in jail. Its way better than the other facilities that dont have pigeonly. I believe this is the best way to go. Thanks so much. You guys are a life saver.
Date of experience: November 9, 2020
Mrs. P we are more than delighted to have you service with us at Pigeonly, thank you so much for your very kind review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
This is a great sight who love ones are locked up I only paid 29.00 for a whole year of free color pic and greeting cards letter post card check it out you will really be happy just down load in Google.
Date of experience: May 24, 2019
A wonderfully pleasant experience all the way around. Loving all of the products we've tried thus far which has been photos and phone calls. They are so correct in calling the customer service department heroes I spoke with them on two occasions and was throughly impressed coming from a call center background myself! I would definitely encourage you to trust this company to maintain a healthy affordable relationship with
Your loved one!
Date of experience: May 27, 2019
New at this but I do feel Pigeonly makes it easier. Web site has very good information. You can do Emails, phone calls, Photos, postcards, letters and more. Love this program it's great to be able to stay in touch with a loved one
Date of experience: November 3, 2020
Kim, I'm glad you enjoy our many services, If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895. Thank you for choosing Pigeonly and for your great review.
Can't say how much I appreciate this service. Makes it so easy to stay in touch & the rates are more than reasonable. Really a blessing when you have a loved one needing regular consistent contact with the outside world.
Date of experience: November 10, 2020
It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one. Thank you for your great review and thank you for your choice to use Pigeonly to stay connected with your loved one.
Often not processing until 2 weeks. While the others already delivered. I've been experiencing the annual fee cut my credit card every 2 or 3 days until 7 times. Both case after I call already solved. But I need keep an eyes on my account in pigeonly. I wish I can trust pigeonly process so I don't have see order history back and forth to make sure all going good. Thank you.
Date of experience: August 11, 2022
Hi Cicilia, thank you for your feedback. We appreciate it. We would like to rectify the issue as quickly as possible. Please feel free to call us on 1800. 323. 9895 whenever you need assistance or if you have any questions. We are open from 7 am to 4 pm pacific time Monday- Friday. Thank you and keep safe!
This makes talking to inmates much easier. My nephew is incarcerated right now and our family really don't talk to us so all we have is each other. And it just gets hard taking care of life out here and supporting him in there.
Date of experience: October 15, 2020
Hi Tracie,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Please let us know what we can do for you in the future.
Thank you for offering an alternative way to communicate with my loved one.
I was not able to understand how to do the phone portion on the site, or fund the commissary at that location. I wish everyone was on board to be able to send funds. Tomorrow I will try to handle setting up the phone.
I was also deeply moved that an inmate recognized the need to create this website, and turned a negative circumstance, into a positive site that helps so many people. It gives me hope that my daughter may some day do the same. Recognize the situation that she is currently in, and turn a negative into a positive that can help other women in similar situations.
Date of experience: October 7, 2020
I came across this website by chance and im happy to say my curiosity paid off for once lol. Jk but seriously the amount of time and money im saving not including convenience, is pretty unbelievable. Granted this is my first time dealing with a loved one doing time, pigeonly has made communication so much easier.
Date of experience: August 19, 2020
This company is very helpful for people on budget and trying to keep in touch with a love one who's away! I can send letters pictures view the web and they do the printing and sending them to your live one. So far it's been good!
Date of experience: August 24, 2020
Very affordable option for sending photos and I'm very thankful for the discounted trial month so I have a chance to fully see how the service works. Easy account setup and registration. The entire process was very user-friendly. This was my first order so I can't yet rate the shipping/delivery speed, quality, etc. Hopefully everything goes smooth and they are delivered on Monday (today is Friday) I will try to write another review once delivery has been made. The one thing I would like to see is an app for the service to use on mobile devices.
Tip for consumers:
Take advantage of the discounted trial and the referral bonuses. They really help you get the most value out of the service and keep you in touch with your loved ones.
Products used:
Photo delivery service
Date of experience: October 23, 2020
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Hello, thank you for your services! Im navigating this situation for the first time and thankfully i found Pigeonly. I was actually looking for a way to send money, but discovered that they also offered convenient ways to get in contact with my loved one. The ordering process is seamless and easy and not too expensive and there is a variety of nice things to choose from. I chose the letter writing service and a phone line. I like that i can write a long letter without running out of space.
Date of experience: October 12, 2020
Hi Sarah,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Hi Jessica, we are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Unfortunately, some facilities already have a set rate regardless of whether the number is local, out of state, or long distance. Hopefully all else is well!