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    Pigeonly

Pigeonly

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Overview

Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.

  • Service
    103
  • Value
    104
  • Shipping
    79
  • Returns
    74
  • Quality
    94

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
View ratings trends
213
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How would you rate Pigeonly?
Top Positive Review

“Sigh Of Relief”

Norma H.
9/15/20

In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.

Date of experience: 9/14/20
See positive reviews
Top Critical Review

“Phone disabled”

Jackie M.
8/11/24

I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam

Date of experience: 8/11/24
See critical reviews

Reviews (1,018)

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Reviews that mention popular keywords

credit card (29) customer service (65)
Thumbnail of user kristinaw92
Massachusetts
1 review
0 helpful votes
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November 4th, 2020

The way this is set up works very well to be able to figure it out. The easy way to keep up with everything they have to offer and know when you have incoming mail

Date of experience: November 4, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Happy to hear that you love our service and even more delighted to know you chose Pigeonly to keep in contact with your loved one. Thank you for your amazing review!

Thumbnail of user christopherg670
Texas
1 review
0 helpful votes
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October 13th, 2020

I was so surprised with their service. I didn't even know that this was possible. I was able to send pics to my loved one so they had a part of their family with them. Thanks pigeonly!

Date of experience: October 12, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank you for taking the time to leave us such a beautiful review. It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well.

Thumbnail of user virginiah353
Maine
1 review
0 helpful votes
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August 27th, 2020

I was freaking out because my I haven't heard anything from my other half since I last seen him in the back of a police truck. I've worried every since because I couldn't give him my number to call me. They told me about Pigeonly and it gave me comfort knowing he'll have my number soon so he can call me and put me on his visitation. And To reassure him that IM STILL RIDING SHOTGUN AND HOW MUCH I LOVE AND MISS HIM

Date of experience: August 26, 2020

Thumbnail of user laceyh49
Texas
1 review
0 helpful votes
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October 28th, 2020

I am a single mom with no transportation and a loved one in jail. With the help of Pigeonly, I was able to stay in touch with my loved one, send pictures and fund commissary without leaving my house.

Date of experience: October 28, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs. We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly

Thumbnail of user brianc1829
Arizona
1 review
0 helpful votes
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November 8th, 2020

Very helpful. Made searching and taking care of my inmate simple. It's quick and straightforward. I recommend this to anyone taking care of someone behind bars.

Date of experience: November 7, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Brian, many thanks for your fantastic review. We work really hard to make sure our services are convenient, simple, and effortless to use.

Thumbnail of user anal310
New York
1 review
0 helpful votes
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August 27th, 2020

Fantastic service and the best way to keep in touch with your relatives. I will recommend it to my friends and family. Very satisfied with reliability and customer service.

Date of experience: August 27, 2020

Thumbnail of user sharond621
Texas
1 review
0 helpful votes
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August 22nd, 2020

I love pigeonly because you don't have to leave home you can do it all on line. And you get email to let you no when it has been sent to your love one.

Date of experience: August 20, 2020

Thumbnail of user syedy4
India
2 reviews
1 helpful vote
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March 13th, 2019

You make excellent effort. Keep it up. Your will get best chances ever to get your dream when you're loyal to your work. You are one of them. You will not lose our expectations.

Date of experience: March 13, 2019

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Syed, we are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly

Thumbnail of user monicac340
California
1 review
0 helpful votes
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October 9th, 2020

I love this it's easy to stay connected to your loved one you get grate deals and to send pictures order packages year I think it's the best I love it 100% you cant beat this

Date of experience: October 9, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Monica,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!

Thumbnail of user meghans343
Illinois
1 review
0 helpful votes
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February 22nd, 2021

This business is pretty amazing you can send pictures, post cards, letters, and regular cards. You can choose a card they have or you can create your own

Service
Value
Shipping
Quality

Date of experience: February 9, 2021

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Meghan,
Postcards is also one of our favorites too! We recommend testing out sending articles next, its an easy and informative way to stay up to date or learn new things. Thanks for choosing Pigeonly.

Thumbnail of user amberh151
Canada
1 review
1 helpful vote
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February 3rd, 2019

Funny that I hired this company to contact my ******* who is in jail for cc fraud and this company fraudulently charged my cc. Had to cancel my cc... save yourself the trouble!

Date of experience: February 3, 2019

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

We are so sorry to hear about your negative experience. Please know that we strive for all of our customers to have a great time when visiting Pigeonly. I see that your main concerns are regarding your credit card charge. Please give us a call to further investigate your account. Again, my deepest apologies for your negative experience. We hope that you come back to see how we are improving. Thank you for your feedback! We will use it to grow our business and correct our mistakes. All the best.

Thumbnail of user claudiaa244
North Carolina
1 review
0 helpful votes
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December 15th, 2021

This is not worth your money at all. It takes a long time for the mail and pictures to arrive. And I canceled with them 9 MONTHS AGO and was charged 2 days ago. Called to get it sorted out AND WAS CHARGED AGAIN.

Tip for consumers:
THEY WILL CHARGE YOU MONTHS DOWN THE ROAD. SAID THEY WOULD GET RID OF MY CARD INFORMATION AND CHARGED ME AGAIN

Service
Value
Shipping
Returns
Quality

Date of experience: December 15, 2021

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Claudia,
We appreciate you bringing this to our attention. We apologize for the inconvenience. Please know that your business is important to us and we give full attention to any issue you may have. Kindly call us on 1800. 323. 9895 at your most convenient time so we can discuss details as we have your information limited here. Thank you and keep safe!

Thumbnail of user amandan525
North Carolina
1 review
2 helpful votes
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April 29th, 2021

Just an FYI - I had them blocked by my bank so they couldn't continue to debit my card and they used a different business name to get around that, so they were able to take money out again this month. I am going to have to cancel my current card and have a new one issued because they will not stop debiting my account. It's bull$#*! really. And then their customer service team wants to respond to this saying to call and they will take care of it. I CANCELLED MY ACCOUNT ON MARCH 4. Since then, they tried to debit my account for March, April, and May, after telling me that my account was cancelled and I would NOT be charged again.

Service

Date of experience: April 29, 2021

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Amanda and thank you the feedback. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due the the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.

Thumbnail of user robind312
Tennessee
1 review
0 helpful votes
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August 27th, 2020

It was hard to set up and understand and then when I called the person I spoke to kept having to hang up and call back because her reception was horrible. Also it cost way to much.

Date of experience: August 27, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Robin and thank you kindly for the feedback. We extend an invite for you to call in and speak with and Account Manager in order to look specifically what is causing frustration regarding your account. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you and stay well.

Thumbnail of user serenab51
Texas
1 review
0 helpful votes
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October 17th, 2020

It hasn't let me down so far everything is running smoothly as it should I have no trouble finding a inmate I'm looken for it's just. A great app so far

Date of experience: October 17, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user faraha16
Malaysia
4 reviews
3 helpful votes
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March 14th, 2019

This online shop is so awesome and amazing. Our work become easier when using this online shop. I very like it cause I dont know the great online shop like this. Well done to the developer.

Date of experience: March 13, 2019

Thumbnail of user brittanyi30
California
1 review
0 helpful votes
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September 16th, 2020

Good idea and would be perfect and convenient if pricing and cancelation was explained properly. And there was no false advertisement On greeting cards

Date of experience: September 16, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Brittany and thanks for the feedback! If you need further assistance, feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you

Thumbnail of user richardm1971
North Carolina
1 review
0 helpful votes
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October 11th, 2020

Site was great. Not good with websites so it was a little tricky but great service. I understand the security but it could be a little more user friendly.

Date of experience: October 10, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Richard I apologize for any confusion you encountered, we really appreciate your business with us to maintain a connection with your loved one. Please give us a call if you need any more assistance.

Thumbnail of user angelag233
North Carolina
1 review
0 helpful votes
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September 26th, 2019

Great way to stay In touch with your loved one and its cheap easy and quick. Very easy to use to send pictures to your love one to keep them up to date with the family

Date of experience: September 26, 2019

Thumbnail of user karenh1896
Arizona
1 review
0 helpful votes
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September 1st, 2020

I just can't wait until I receive a call, a picture or a letter from my husband. My husband and I haven't really kept in touch but I have to start somewhere

Date of experience: September 1, 2020

Thumbnail of user anjitinaw
Florida
1 review
1 helpful vote
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September 3rd, 2021

Amazing site to keep in touch with your loved ones, the site is so simple and organized, I love everything about this site, I keep in touch because of this site

Tip for consumers:
Use this site you won’t regret it

Service
Value
Shipping
Returns
Quality

Date of experience: September 2, 2021

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Teetee,
I am glad you enjoy our service, Pigeonly is committed to helping family members and friends stay connected in an easy and affordable way to keep you connected with your loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user amberg248
Texas
1 review
0 helpful votes
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August 20th, 2020

I love the great prices and the items available to send to my loved ones. I have nothing without being able to show the ones that I care for love too.

Date of experience: August 19, 2020

Thumbnail of user trinap35
Georgia
1 review
0 helpful votes
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August 24th, 2020

This is a very open and easy to understand service. It's not hard to figure it out and it tells you step by step and explains it! Would definitely recommend it...

Date of experience: August 24, 2020

Thumbnail of user cathleenb27
California
1 review
0 helpful votes
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October 24th, 2020

I think it has great potential. For families and friends to use just needs a little more icons to get to talk to your family faster and maby for first timers free phone call

Date of experience: October 23, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We will take your feed back into consideration! We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user kacio
Colorado
1 review
1 helpful vote
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January 27th, 2020

They took money several times double and even triple times for nothing. Even a year after cancelling the account they still charged me $20 out of no where for nothing. Dont trust this comoany!

Date of experience: January 27, 2020

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