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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
There was this issue if you guys double billing my account. I called and it was taken care of. That's my only complaint, therefore, all is good.
Date of experience: September 20, 2019
Its cost a little bit to get started but the savings after are awesome. Im so happy i found pigeonly.
Thank you pigeonly for all you do.
Date of experience: August 26, 2020
Love this website! So much easier than having to print pictures myself and get them to the post office!
Date of experience: September 21, 2020
Help others learn to get along where all human being were all gods children their should be any differences
Date of experience: October 3, 2020
Thank you so much for taking the time to leave us feedback. If you ever need assistance please call us at (800) 323-9895 to assist you.
Pigeonly is the best company for keeping in touch with your loved ones who are in prison. Very good..."
Date of experience: October 22, 2020
Hi Megan,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly.
This is a great way to send photos and very easy it's very convenient and I know the pictures are getting there safely
Date of experience: October 8, 2020
Its hard enough being away from him, this app services allows me to feel connected to him thank you for helping us connect!
Date of experience: October 20, 2020
Hi Ricci,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I'm paying the same price for the calls as I did through connect network im not happy at all that is false advertisement.
Date of experience: November 9, 2020
Stephanie, I am sorry to hear your experience was less than 5-stars and we were unable to save you any money. If you’re open to discussing your experience further, please call 1800-323-9895. We’re here M-F 6 am - 6 pm PST
This service is awesome you dont have to wait in line at stores to send money or pics and its quick and easy!
Date of experience: September 14, 2020
Your love one can Receive real photos of you and your families the only downfall is I wish they had an app to make it more easier for us to get to
Tip for consumers:
No app for this site but great prices
Date of experience: September 30, 2021
Hello Mary, thank you so much for your review. We are glad to hear you and your loved one are enjoying the services. We appreciate your feedback, we value you opinion and what you recommend. If you ever need assistance, don't hesitate to call us at 1-800-323-9895 Monday- Friday 8am-5pm
This is a for sure Easy way to to help people connect with their loved ones during hard times. Its really simple & to the point.
Date of experience: October 10, 2020
Hello Fabi,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I have not experience the services yet, but I am excited to be able to see how we can provide for my loved one in prison.
Date of experience: October 16, 2020
Thank you so much for your kind words, Erika, We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
I love that you can easily send pictures and mail this way. It assures your loved ones actually get their photos and their not thrown away..
Date of experience: October 24, 2020
Thanks for the awesome review, Sunny! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Cheers!
Makes this whole experience a lot easier, my husband and I are in better contact and it's fun making greeting cards from me and our children!
Date of experience: November 2, 2020
Hello Sara,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Wow, I really wish I would have looked at reviews for this company before I fell for it. I paid for the monthly services to send unlimited pictures and letters. When I looked up the inmates name, all his info came right up and led me to believe they could send it to him. Well the prison ended up refusing mail from this company and it got sent back to me. Since I only needed this service to keep in contact with 1 inmate and the prison does not accept things from this company, I cancelled and asked for a refund. I was assured about 3 times now that it had been issued and I would definitely receive it within 3-5 business days. & guessss what!? It's been longer than that, I have not received it and every time I email them it takes a day or 2 to get a response and it's just the same thing every time. I also tried to call a customer service # I found on here for them and all it did was ring non stop with no answer. I feel like this is a SCAM - They know that people with inmates are usually desperate with not much money. So they're preying on them and once they got your money, that's it. It may work once in awhile but you are taking a really big risk by even trusting them to begin with, obviously a lot of the prisons don't. Sad because this could be a really good thing if only they did it right! Oh & the little 3 day "free" trial. Is a trap! Yeah you get your little 3 days and you can write a letter, but not until you gave your card info & the letter isn't sent out for 4 or 5 days later. Days after your trial ended so you are most likely gonna keep the service past the 3 days to have your letter sent out and they get you right at the start. This would have no stars at all if it was allowed!
Date of experience: February 15, 2020
So I signed up for a 7 day free trial to see if my husband even receives my letter and if it's worth the 40 dollars. I sent out my first letter the same day I signed up then I wake up the next morning to them already trying to charge my card 40 dollars twice. This is literally the next morning after I signed up for my 7 day trial. I'm not sure how I feel about this site if my husband recievs his letter I may reconsider but the fact that they already tried to charge me the morning after I signed up to try it for 7 days free is a red flag for me and I wasn't able to get into the account bc they didn't get the money because luckily I used a prepaid card that I hadn't put funds on to pay for the services yet since I was as just trying it out. So I called and after I spoke with someone but the lady on the phone kept telling me she's sorry for the inconvenience but wasnt sure how to help or didn't have a clue how to anyways just kept stumbling thru what she was trying to say then I was magically able to access the account again. So I'm not sure if they try to scan people yet or not I get was we will see if my husband receives his letters that I have sent and I'll go from there. I do know that without my husband I'm a single mother and this is supposed to make it easy for me to keep in today ch with him at an affordable price not Rob families blind in an already difficult time in their lives so hopefully that's not the case but only time will tell.
Tip for consumers:
I'd use a prepaid card for the account that you don't use often just to be safe
Date of experience: November 13, 2021
Hello Kaylyn, thank you for your feedback and sorry to hear about the issues you have been experiencing. If you ever have any problems login into your account please contact us so we may look into this for you. Only a one time payment should be taken out of your account, is this issue keeps reoccuring, please report it to us as soon as possible so we may look into this and have this corrected for you right away. We hope that you do enjoy using the services, but if you ever have any questions or need further assistance, do not hesitate to contact at us at your earliest convenience 1-800-323-9895, Monday to Friday, 6am-6pm
The process should be quicker especially when you have already paid for the service. Processing takes too long.
Date of experience: September 26, 2020
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
Ordered pictures got delivered fast have a great start up plan hopefully I continue using for a while
Date of experience: August 24, 2020
Pigeonly is a wonderful idea, but poorly executed. The website is incredibly misleading. For example, it provides a rate of $2.99 for letters... 'unlimited' letters. But there's a catch. Once you select the 'letters' button, a $4.99 pr month 'premium' fee pops up. Then you're offered a discount to pay in advance, but nothing is broken down. I paid for three separate prisoner accounts, selecting letters and postcards. All three 'pay in advance' prices were different, ranging from $57.00 to $134.00. But there was no explanation for them. I attempted to 'chat' to get some clarification, but the agent was more confused than I was.
Also, the pictures on postcards are really tiny. Normally, a postcard is a picture on one side, and a message on the back. The message takes up one side, but Pigeonly ads take up the majority of the 'front', leaving your picture slightly larger than a postage stamp. So really, these cards are a scam, because you're not sending a real post card picture.
In addition to that, Pigeonly has a strict policy of no refunds. Ever. Nor will they ever contact the prison on your behalf if their mail gets returned to you. They are unwilling to advise whether or not the prison will accept postcards... but they won't issue a refund if they don't.
They advertise a free 'video' that's allegedly included with each postcard. But again, most prisons won't accept that. So subscribers are charged for a lot of services with 'promises' that fall flat.
Until these issues are fixed, Pigeonly isn't worth the trouble. Again, it's a great idea, but somebody needs to pay attention to how it's being executed. Today, they're not listening to the public.
Tip for consumers:
Insist on answers from Pigeonly before you pay for anything. Get everything in writing (copy your chat conversations). Use a form of payment from an institution that will have your back should you ever need to dispute charges due to services not rendered.
Date of experience: November 12, 2018
Hello Miya and thank you for the feedback. We regret your past experience but feel it would be best handled over the phone. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you.
Ive had nothing but easy sending and navigation through the app! Everything is easy to understand and pics arrived in a short about of time
Date of experience: September 26, 2020
So far I've had no issues I haven't really used it so it's kind of early to say whether it's a good or bad website
Date of experience: October 3, 2020
Thank you so much for taking the time to leave us feedback. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.S. At (800) 323-9895 to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
It's great you are able to contact family members you haven't talk to in a long time this is one of the best things ever
Date of experience: October 10, 2020
Hi Kajuan,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I am loving this i can get to know how my cousin is doing while he away from home its very easy to use too.
Date of experience: October 22, 2020
Hi Alexandrea, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to speaking to you again. Best Wishes.
Well, Angelica welcome to Pigeonly! We alert you once your mail has arrived, regardless we are glad you chose Pigeonly to contact your loved one, don't hesitate to call us if you ever need anything.