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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
My experience with pigeonly so far has been great. The only problems I have had is deciding what services I wanted and my login info.
Date of experience: October 27, 2020
So you can send pictures and letters, you have to have a subscription unfortunately I don't like that part but it gets the job done.
Date of experience: November 2, 2020
Hi Ally,
So glad that you are a customer of ours. We now have a bundle subscription to where it has Photos, Phone Service, Greeting Cards, Letters, Post Cards, & Articles. It is a great bundle subscription and if you have any further questions please do not hesitate to give us a call Monday-Friday 6Am-6PM PST.
It was super easy signing up and being able to send a letter. I really recommend it to whoever may have lived one in prison.
Date of experience: November 6, 2020
Thank you Jennifer for that super amazing review. It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one.
I dont have any complaints, it's worked for my husband and I just fine. Prices are fair too. I appreciate the service
Date of experience: November 10, 2020
Chaunda, I'm glad you enjoy our many services, If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895. Thank you for choosing Pigeonly and for your great review.
I don't believe this site is legit. It's likely an inmate owns this site, and reaping all the benefits. Very clever idea!
Date of experience: May 30, 2020
Hello Tina and thank you for the feedback. We assure you that our site and services are legitimate and have been the leading Inmate Care company in the industry in 6 years. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss your perceived dissatisfaction in detail. Thank you.
Its pretty cool just cost to much. But I really enjoy writing my letters on here. Wish it was cheaper so I could do more on their for my babe.
Date of experience: October 15, 2020
Thanks for the awesome review, Maria! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
Thay are made best this ever. Many cute and so beautiful Cards wating for hurryup to get buy and catch out. There are many beautiful design is wating for choose your best Design.
Date of experience: March 11, 2019
Hello Rakib,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Great way to stay in touch loved ones n keep them in the loop while they are gone n behind that gate its a very great thing you have here
Date of experience: November 8, 2020
Jay, I am glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It was great and easy to use needs a nap and I've only used it once or twice so I'm trying to use it again right now to see if it works better than JPay
Date of experience: October 16, 2020
Hello Kimberly,
I am glad that you found Pigeonly as a great service and easy to use, we strive to make our services user friendly and easy to navigate through. I am so sorry that Pigeonly does not have an app at the moment, it is currently only online. But you are able to access the website on a phone, tablet or computer. I hope this information helped out, and we are delighted to have you as a customer.
Pigeon is an awesome service. Highly recommended. Easy to use&quick delivery to loved ones during hard times.
Date of experience: February 22, 2021
Hi Renee,
Glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and we are even more delighted that you are a customer of Pigeonly.
Amazing way to connect with your loved one! Very personalized, always get your message out when needed.
Date of experience: October 3, 2020
Hello Ranee,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Scammed me out my money. Months later still no service with my Son. Poor customer service, Poor Company. Y'all Pigeon Birds Can really go take a permanent flight to "HELL N REST N PISS"!
Date of experience: June 12, 2018
We apologize for any inconvenience you've experienced with Pigeonly. I can assure you that we are not a scam, Customer satisfaction is our top priority. I will be more than happy to assist you with any issues or process a refund if needed. How may I help?
I am so excited about this. I had to travel, and this is a great way of staying in touch with my L. O.
Date of experience: October 9, 2020
Hi Lisa,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
This app makes it so easy to keep in touch with my friends in jail. I was able to send a letter and pictures.
Date of experience: October 8, 2020
This is amazing and I love how I can send post cards pics as many as you want just the service in general. Thanks
Date of experience: March 27, 2019
Dear Joy, Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly. Thank you and stay well
This is a cool site where you can keep in touch with your loved ones. I love it. I would definitely use it again
Date of experience: September 21, 2020
Stay in touch with loved ones. Fun and ways to keep you updated on your inmates always a now how to send and receive your funds.
Date of experience: October 10, 2020
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Great and easy to figure out and helps keep in touch with your loved ones in the time of need just a all around great business
Date of experience: February 28, 2021
Hello James!
Welcome to Pigeonly, we invite you to test out all of our six different services so you can take advantage of everything you plan has to offer you. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
I really do love this website it is alot much easier to get talk on the phone message and send pictures to my boyfriend in jail
Date of experience: October 15, 2020
Thanks for the awesome review, Mireya! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
I will never stop giving 5 stars I wish they gave more then 5stars as an option u guys r amazing ty so much
Tip for consumers:
That it is worth every penny
Date of experience: February 5, 2021
Hello Jodie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
This pigeoly site is really super why cause you can send pitchures and money and it will only take a couple of days to get
Date of experience: February 9, 2020
It was very awsome great to use will tell everyone about y'all who has a loved one in jail thanks y'all so much for helping me
Date of experience: August 25, 2020
Hello Stephanie,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. We now have a bundle subscription that includes all the services so now you don't have to worry which services you want to chose from. If you have any further questions please do not hesitate to give us a call. So glad to have you as a customer with Pigeonly.