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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
This has everything you need to stay in contact with your loved one all in one site it's simple an affordable...
Date of experience: October 27, 2020
I love this website. They get access to their stuff so quickly. Who ever invented in this website is a genius.
Date of experience: October 29, 2020
Hello Jas,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Pigeonly is a great site that is very helpful for keeping in touch with someone incarcerated. It's very simple to use
Date of experience: November 10, 2020
Happy to hear that you love our service and even more delighted to know you chose Pigeonly to keep in contact with your loved one. Thank you for your amazing review!
Love it! Very easy and fast to setup and sending things while just in phone is awesome i really like it
Date of experience: September 16, 2020
If this works and he gets my letters and calls me then it will be a blessing forsure. Because of how easy it's been to use and xherp
Date of experience: November 1, 2020
Thank you so much for taking the time to leave us this amazing review Jennifer. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Very easy setup to keep in touch with friends in jail. Site has easy prompts. Also the price is not to bad as well to talk or send pics.
Date of experience: October 2, 2020
I would recommend this site to anyone with a loved one in jail or prison. It just makes everything so easy to do and easy to keep up with.
Date of experience: August 20, 2020
It's a nice app an they really helped with connecting. I would highly recommend it now I don't have to stress on how to connect with a loved one
Date of experience: November 9, 2020
Hello Lacy,
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I opted for the $0.99 trial to send photos for the first month and the first SINGLE photo of his cat was sent two weeks ago and still not received. From what I read in other reviews it may never be accepted by the prison. I then realized I could send multiple photos at a time, and set. Up a new order to send, but it prevents me from sending them because after two weeks they still have not "processed" the current order (cat AND dog!). Amazing how places like CVS can process your photos in 60minutes and Pigeonly can not do it in two weeks. I tried to send an email to their customer service department this morning and it was returned as undeliverable. I suspect the email address does not exist. I am watching the calendar closely to cancel before my month trial is up as I do not anticipate any photos sent by that time. Reading what I read in other reviews, additionally, I am already calling my credit card to protect it and to block any further charges from Pigeonly and keep them from taking additional money. I am surprised that there actually some good reviews on this site, as my anticipation for any cooperation within the next 10 days is not hopeful. I understand that this service was formed by someone who actually spent time incarcerated and would have like more contact with the outside world. The intentions were either good and the customer service and the operations simply fail, or the people running it are still 'lawbreakers' at heart. I would not recommend this service and will be cancelling before my month trial is up, hoping to prevent them from trying to further charge my credit card, even if I have to cancel it and have the number changed. Buyer, beware!
Date of experience: July 29, 2020
Hello David. We are extremely concerned regarding your experience using products and services. With you situation being a bit complicated we would love to discuss with you in particular what went wrong and how to make it right. Feel free to contact an Account Manager to discuss in detail the specifics of your account in order to have it resolved as soon as possible. -F 6-6 at (800) 323-9895. Thank you.
I'm so happy I found you guys. I excited I can now stay in touch with my fiancee during this difficult time in our lives.
Products used:
Postcards
Date of experience: November 6, 2020
De J, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I love this site for your loved ones in prison they get everything done and easy to use. And keep in touch with close ones
Tip for consumers:
Open it my an account you will love it
Products used:
Photo care pages
Date of experience: November 6, 2020
Hello Maria,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are pleased that you love the service and are delighted that you are a customer of Pigeonly
I had no trouble signing up and ordering what I needed too. It ran real smooth and was all very much explained on doing it.
Date of experience: August 24, 2020
So far so good, everything going good, now just seeing how good the phone call goes, But one thing for sure customer service is great
Tip for consumers:
Great,give it a try
Date of experience: March 7, 2021
Dear Betty, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I am really happy with this website. The system was easy to use. And easy to navigate through. Will definitely use for quite a while.
Date of experience: September 13, 2020
Don't understand how this works at all haven't been able to talk to you my boyfriend very frustrated very concerned
Date of experience: October 9, 2020
Hello Bethany,
We apologize for any inconvenience you've experienced with Pigeonly. We are so sorry to hear about your negative experience. I am so sorry to hear that you have had such a hard time with navigating through the website. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page or receive help. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible.
I didn't understand how this would work. Turns out to be pretty easy to write a letter to the person.
Date of experience: October 15, 2020
Hello Hunter,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! If you have any other questions or need assistance do not hesitate to give us a call at (800) 323-9895 M-F 6AM-6PM PST.
Sending photos to loved ones from directly from phone's are super easy, convenient and are of good quality as well!
Date of experience: October 15, 2020
Hi Vicki,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
This is a amazing service offered to keep in touch with inmates and very affordable also very easy to use
Date of experience: October 31, 2020
Hello Kelsey, thank you for this amazing review you wrote! We are glad you are finding everything with ease please don't hesitate to contact us if you ever have any questions.
Cleaning properties. Giving a housing complex a makeover after a tenant moves out. Having it ready for the next renters.
Date of experience: August 18, 2020
This was a very handy service that came through in the clutch. Very appreciative for the due diligence I received.
Date of experience: August 21, 2020
Frustrated! Disappointed! Waisted money, waisted time and just added aggregation at a time when NOBODY needs it in the world.
Date of experience: August 25, 2020
Hello Sherry and thank you for your response. We regret that you feel the way you do but we do have a money back guarantee when we are not in position to save our users when it comes to utilizing our services. Feel free to contact an Account Manager to discuss in detail exactly how to resolve your frustration, M-F 6-6 at (800) 323-9895. Thank you.
I love them they understand how hard it is to have someone in jail and how to accommodate you properly
Date of experience: August 23, 2020
Thank you so much Stephanie that is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.