Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
I was able to navigate through the site quicky and create my order and it shipped next day and that is greatly appreciated.
Date of experience: February 24, 2021
Hello Dee,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly!
Easy to stay connected to your friends and loved ones in jail the site makes it super easy to send letters photos or even money to my friend
Date of experience: October 11, 2020
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I have used this website for years. I love it. It is easy to use and doesn't cost hardly anything to send my loved one photos and cards.
Date of experience: October 25, 2020
Hi Alicia,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Very good app. It provides easy connect to our friends any where and connectivity is also give good... and use also smart. So. I did. Work by it
Date of experience: March 12, 2019
Hello Naresh,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
This is the most awesome site ever. Just the fact that I can email and send pics to stay in touch with my husband is the best ever.
Date of experience: August 23, 2020
I think once I learn exactly how it works it will be much better. Is there an app to download? I couldn't find. Keep up the good work.
Date of experience: November 7, 2020
Hello June, unfortunately there is no app but our site functions just as seamlessly as an application would. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
This was the first time I used it, and it was a good experience, im anxious to load many more photos and can't wait to hear about the ones I've sent.
Date of experience: October 23, 2020
Thank you for taking the time to leave us such a beautiful review. It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
I love it! It is so easy and great unlimited phone call with inmate and unlimited plans too... You guys are doing Good job!
Date of experience: November 6, 2020
Hello Jessica,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Makes staying in touch easy and cheaper. I was able to write my boyfriend a letter and send a picture all in one shot
Date of experience: November 3, 2020
Thanks for the awesome review, Ashlea! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
Very easy and quick to figure everything out! This site is a way to connect to my loved one and keep connected with him
Date of experience: November 7, 2020
Hello Selena,
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I love this shop easy use and excellent services. More power and God bless this shop. Continue your good heart to people who trusted.
Date of experience: March 14, 2019
To tell people about how easier it is to setup a account and how fast it is thank u for helping me in this time of need.
Date of experience: August 28, 2020
It was too much of a hassle to be buying and sending post cards. Once I found this app I decided to give it a go, and so far so good. Thanks Pigeonly
Date of experience: September 22, 2020
Great service fast and easy check out. Was easy to enter in inmate as well... Would recommend to anyone
Date of experience: October 11, 2020
Thanks for the awesome review, Brandi! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Cheers!
This is a great thing that y'all r doing for me. And my husband who is in prison that my kids can see they daddy in there thanks a alot.
Date of experience: October 11, 2020
Hello Litlleetau, and thank you for the feedback. If you ever have any issues or specific questions, feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you and stay well.
Credit card scam. Report to police. They have stolen my credit card and made fraudulent charges - no service rendered.
Date of experience: February 19, 2019
Very pleased and easy to navigate throughIt was one of my best experiences yet in contacting my love one
Date of experience: November 5, 2020
Hello Kelvin, thank you for that amazing review, I am pleased to know we were able to help you contact your loved one and that you had an amazing experience with us!
Amazing customer service and time the order delivered was excellent very happy and will continue to use the services
Date of experience: November 2, 2020
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Great service truly enjoy how easy it is to use. And it's rather inexpensive to send letters and photos
Date of experience: August 25, 2020
This service helps connect you with your loved ones and keep you connected. I know because I had it.
Date of experience: September 30, 2021
Hello, we are happy to hear you chose Pigeonly as a way to keep in contact with your loved one, If you ever need assistance, don't hesitate to call us at 1-800-323-9895 Monday- Friday 8am-5pm
The Website is so easy to use.
Walks you through the whole process step by step. Shipping is fast and great customer service!
Date of experience: September 24, 2020
Hi Anna,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
This is such an easy way to send letters to my loved one. It is a secure website and very affordable and convenient.
Date of experience: October 3, 2020
Hi Nicole,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly