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    Pigeonly

Pigeonly

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Overview

Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.

  • Service
    103
  • Value
    104
  • Shipping
    79
  • Returns
    74
  • Quality
    94

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
View ratings trends
213
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How would you rate Pigeonly?
Top Positive Review

“Sigh Of Relief”

Norma H.
9/15/20

In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.

Date of experience: 9/14/20
See positive reviews
Top Critical Review

“Phone disabled”

Jackie M.
8/11/24

I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam

Date of experience: 8/11/24
See critical reviews

Reviews (1,018)

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Reviews that mention popular keywords

credit card (29) customer service (65)
Thumbnail of user desireep45
Pennsylvania
2 reviews
0 helpful votes
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October 23rd, 2020

Tge website was very easy to use & understand. I thought it was 1 of the best experiences I've had on a website.

Date of experience: October 22, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly

Thumbnail of user deec186
Kansas
1 review
0 helpful votes
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February 26th, 2021

I was able to navigate through the site quicky and create my order and it shipped next day and that is greatly appreciated.

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2021

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Dee,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly!

Thumbnail of user charlesd891
New York
2 reviews
1 helpful vote
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October 11th, 2020

Easy to stay connected to your friends and loved ones in jail the site makes it super easy to send letters photos or even money to my friend

Date of experience: October 11, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.

Thumbnail of user aliciae62
Iowa
1 review
0 helpful votes
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October 26th, 2020

I have used this website for years. I love it. It is easy to use and doesn't cost hardly anything to send my loved one photos and cards.

Date of experience: October 25, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Alicia,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user nareshp4
India
8 reviews
3 helpful votes
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March 13th, 2019

Very good app. It provides easy connect to our friends any where and connectivity is also give good... and use also smart. So. I did. Work by it

Date of experience: March 12, 2019

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Naresh,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user detusiap
West Virginia
1 review
1 helpful vote
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August 23rd, 2020

This is the most awesome site ever. Just the fact that I can email and send pics to stay in touch with my husband is the best ever.

Date of experience: August 23, 2020

Thumbnail of user junew112
Illinois
1 review
0 helpful votes
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November 8th, 2020

I think once I learn exactly how it works it will be much better. Is there an app to download? I couldn't find. Keep up the good work.

Date of experience: November 7, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello June, unfortunately there is no app but our site functions just as seamlessly as an application would. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well

Thumbnail of user howardd93
Florida
1 review
0 helpful votes
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October 24th, 2020

This was the first time I used it, and it was a good experience, im anxious to load many more photos and can't wait to hear about the ones I've sent.

Date of experience: October 23, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank you for taking the time to leave us such a beautiful review. It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!

Thumbnail of user jessicae401
Michigan
1 review
0 helpful votes
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November 6th, 2020

I love it! It is so easy and great unlimited phone call with inmate and unlimited plans too... You guys are doing Good job!

Date of experience: November 6, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Jessica,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Thumbnail of user ashleaf2
Connecticut
1 review
0 helpful votes
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November 3rd, 2020

Makes staying in touch easy and cheaper. I was able to write my boyfriend a letter and send a picture all in one shot

Date of experience: November 3, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thanks for the awesome review, Ashlea! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.

Thumbnail of user selenab21
Illinois
1 review
0 helpful votes
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November 8th, 2020

Very easy and quick to figure everything out! This site is a way to connect to my loved one and keep connected with him

Date of experience: November 7, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Selena,
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user sheilab169
Philippines
3 reviews
3 helpful votes
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March 15th, 2019

I love this shop easy use and excellent services. More power and God bless this shop. Continue your good heart to people who trusted.

Date of experience: March 14, 2019

Thumbnail of user jodir73
Florida
1 review
1 helpful vote
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September 2nd, 2020

Love this website to help keep in touch with my loved one while he is away. If you have a family member that is in prison this is a wonderful site

Date of experience: September 2, 2020

Thumbnail of user allann29
Florida
1 review
1 helpful vote
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August 29th, 2020

To tell people about how easier it is to setup a account and how fast it is thank u for helping me in this time of need.

Date of experience: August 28, 2020

Thumbnail of user louism215
California
1 review
1 helpful vote
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September 22nd, 2020

It was too much of a hassle to be buying and sending post cards. Once I found this app I decided to give it a go, and so far so good. Thanks Pigeonly

Date of experience: September 22, 2020

Thumbnail of user brandim100
Texas
1 review
0 helpful votes
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October 11th, 2020

Great service fast and easy check out. Was easy to enter in inmate as well... Would recommend to anyone

Date of experience: October 11, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thanks for the awesome review, Brandi! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Cheers!

Thumbnail of user litlleetauh
Kentucky
1 review
0 helpful votes
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October 11th, 2020

This is a great thing that y'all r doing for me. And my husband who is in prison that my kids can see they daddy in there thanks a alot.

Date of experience: October 11, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Litlleetau, and thank you for the feedback. If you ever have any issues or specific questions, feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you and stay well.

Thumbnail of user reep
California
1 review
1 helpful vote
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February 19th, 2019

Credit card scam. Report to police. They have stolen my credit card and made fraudulent charges - no service rendered.

Date of experience: February 19, 2019

Thumbnail of user fysala
Bangladesh
6 reviews
13 helpful votes
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March 11th, 2019

Thank you of providing service like this. I am currently using your service and am very happy with it.

Date of experience: March 10, 2019

Thumbnail of user kelvinw40
Kentucky
1 review
0 helpful votes
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November 5th, 2020

Very pleased and easy to navigate throughIt was one of my best experiences yet in contacting my love one

Date of experience: November 5, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello Kelvin, thank you for that amazing review, I am pleased to know we were able to help you contact your loved one and that you had an amazing experience with us!

Thumbnail of user bobbig87
Texas
1 review
0 helpful votes
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November 3rd, 2020

Amazing customer service and time the order delivered was excellent very happy and will continue to use the services

Date of experience: November 2, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.

Thumbnail of user angelak411
Alaska
1 review
0 helpful votes
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August 26th, 2020

Great service truly enjoy how easy it is to use. And it's rather inexpensive to send letters and photos

Date of experience: August 25, 2020

Thumbnail of user tubbsc
Maryland
1 review
1 helpful vote
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October 1st, 2021

This service helps connect you with your loved ones and keep you connected. I know because I had it.

Service
Value
Shipping
Returns
Quality

Date of experience: September 30, 2021

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hello, we are happy to hear you chose Pigeonly as a way to keep in contact with your loved one, If you ever need assistance, don't hesitate to call us at 1-800-323-9895 Monday- Friday 8am-5pm

Thumbnail of user annac669
Georgia
1 review
0 helpful votes
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September 26th, 2020

The Website is so easy to use.
Walks you through the whole process step by step. Shipping is fast and great customer service!

Date of experience: September 24, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Anna,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Thumbnail of user nicolew821
California
1 review
0 helpful votes
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October 4th, 2020

This is such an easy way to send letters to my loved one. It is a secure website and very affordable and convenient.

Date of experience: October 3, 2020

Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Nicole,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.

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Thumbnail of user cortneih
Cortnei H.
Typically responds within 4 days

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