- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
All employees, I have been talking by phone or chat have been great. They had answer to all my questions
Date of experience: March 5, 2020
Love this makes it easy to keep in touch with a loved one easy to use was satisfied with how smoothly it went
Date of experience: October 20, 2020
Hello Melissa,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I absolutely love this site. Makes it easier and way more convenient to send letters and pictures. Would recommend this site to anyone.
Date of experience: October 27, 2020
Hi Brandy,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I definitely love this service. It's affordable, fast, and efficient. I really am so glad I signed up for this service! Thanks again!
Date of experience: November 2, 2020
Hello Dru,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It's great idea and I like that I can write to my friend. This is great for everyone. I like it very much.
Date of experience: November 1, 2020
Kimberly, thank you for the great review! We’re so happy you loved the Postcards and are delighted to have you as a customer. We now offer a bundle subscription that not only includes postcards but also includes phone service, letters, photos, greeting cards & articles. If you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I am very satisfy with my experience with pigeonly. They helped me set up my account and everything fast and was very nice
Date of experience: November 2, 2020
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
It was super easy and my lived one received it quick & i love the emails telling me it has shipped and it was delivered!
Date of experience: September 24, 2020
Hello Nola,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Its a good service an i tell everyone to use it because it's cheap am easy to use. It don't take long to get emails
Date of experience: October 13, 2020
Hi Kyla, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
It's really good I highly suggest for you guys to use it, I love it so much! It lets you talk to your loved ones!
Date of experience: August 14, 2020
Please send my letters to. Other my son and man. I keep getting the printed letters back to me instead of th them getting them
Date of experience: September 12, 2019
Hello Audrey and thank you for reaching out to us. It appears the facility is rejecting your order due to guidelines. It would be best for you to contact us via phone. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I like that it shows what pictures you sent so you don't send duplicates... I also like that I can send 5 photos at a time. Easy to use!
Date of experience: September 27, 2020
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
They are very affordable! The website is easy to use and they are always there to help you if you need it.
Date of experience: September 29, 2020
Great experience great customer service that agents were quick and honor my coupon very happy with the my experience
Date of experience: November 7, 2020
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
This is a great and simple service too use. It's fast and easy. Great job! Also this business thrive.
Date of experience: August 23, 2020
It's a good way to stay in touch with your love ones in this time of them when they way. Its a good way to get them what they need also. Great job!
Tip for consumers:
If you don't understand something feel free to contact them
Date of experience: March 5, 2021
Hello Krystal, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and Yes! Don't hesitate to contact us@@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST if you have any questions or concerns. Once again thank you and have a great day!
Worst service don't waist your time and money they'll just keep your money and you'll never get in touch with your inmate
Date of experience: December 6, 2020
Hi Noelia, we would like to apologize for your negative experience at Pigeonly. We would like to learn more about your specific experience and make things right. If you wouldn't mind giving us a call back at your earliest convenience 1800-323-9895 we’re here M-F 6 am - 6 pm PST, we would greatly appreciate it.
Good and very helpful site for your many needs. Letter sending is great and very helpful for keeping in contact with your loved ones
Date of experience: September 25, 2020
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
This service sucks. The phone service takes for ever to work and for funds to go through and now my pictures won't go threw
Date of experience: February 8, 2021
Hello Jennifer, here at Pigeonly providing our customers excellent service is our top priority I apologize your experience has not met our standards. We are delighted to have your service with us and are more than happy to help fix any issues you are having please call us at your earliest convenience@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Easy, convenient, and affordable way to send greetings, pictures, and funds to incarcerated loved ones.
Date of experience: November 5, 2020
Thank you for taking the time to give your feedback Jovita. We really appreciate it. Looking forward to assisting you and your loved one maintaining contact! Please let us know about your future experiences.
Very easy to use and explains info and what to do well. And they let you know prices upfront. Very satisfied
Date of experience: October 14, 2020
Thank you so much for your kind words, DylanKelly. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
Hello Teresa,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.