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Pigeonly has a rating of 2.5 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pigeonly most frequently mention customer service, credit card, and bank account problems. Pigeonly ranks 14th among Directories sites.
This company responds to reviews on average within 4 days
In these trying times where visitation is prohibited because of the pandemic, there is always a way to reach out inmates. Sending letters, pics and all other ways to interact so that they dont feel alone while in an entanglement with the law.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
This is great. Very much needed. Great service. Very convenient. Don't need to go to the post office.
Date of experience: November 9, 2020
It was easier than i thought glad it was step by step hoping people can find it as easy as i did in setting up this account
Tip for consumers:
keep learning the site
Products used:
voice
Date of experience: August 24, 2020
Very affordable, very different from other sites. Not to much of a hassle having to download different apps for different systems.
Date of experience: August 23, 2020
I really like how you can do everything on one site. I really like that you can get an "unlimited" plan! Super convenient and affordable!
Tip for consumers:
make sure to get the awesome discount when you sign up!
Products used:
Everything
Date of experience: September 1, 2020
Its great and easy to talk to your loved ones. And it gets to your loved one quick in the mail... He got my letter in like 3 days
Date of experience: March 9, 2020
I've had their service for over 2 years and noticed back in July that going all the way back to October that they had over charged me over 60 times. They change the name that appears on my bank statements and they charge 99 cents and 2.99 and 7.99.
Long story short. After 2 months of calling them back and forth they refunded me, instead of just cutting me a check for a single amount, they did like 60-70 transactions refunding me over $260 they had over charged me over the past 7-8 months.
I HIGHLY recommend this free service called Privacy (https://privacy.com/join/E49E8) (Full disclosure, this is my referral link. I get a $5 credit and you get a $5 credit to use on anything when you use my link. The service is 100% free, there is a paid tier but it's 100% functional without paying for it)
What I have done, now, is use a privacy.com credit card as the payment method at Pigeon.Ly. I then pause the card (a feature of privacy) and put a $8 limit per month (another feature).
This month, November, they charged my privacy card 7.99 as normal but I got a text saying that my subscription is going to end. I ignore it because I figure it is a mistake because I saw the charge. Within a day or two my friend can't call me. Sure enough, logging into pigeon.ly it says that my account is pass due.
I contact live support via chat on their website and they said that it's a mistake and they will issue a refund for the original 7.99 and I would have to pay another $7.99 but I won't have to pay again until Jan 21,2020 and he said I get a month free. I have the chat log.
I unpause and raise the limit to $20 on the privacy card and the 7.99 goes through. It's only been 2 days and it's a weekend so I don't see the refund yet.
Yesterday, Saturday Nov 23, I get a message from privacy.com that they declined a charge from pigeonly for 14.99! What? That's double what I normally pay and why did they try to take money from me when I just paid and not supposed to be charged until jan 21,2020?
They are 100% crooks. I hate this company but it's the only way my friend can call me so I have to deal with it. Privacy.com has made it so much better.
Date of experience: November 24, 2019
Thank you so much for making it easy to connect with my son. With this I am able to do so much more to connect with my love one.
Date of experience: November 3, 2020
I'm so happy to hear we were able to help things make it easier for you Jacqueline! Remember you can send photos, letters. Greetings cards, postcards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review, Jacqueline.
If iam say it in one sentence iam very excellent to say, i very happy to join this website to give review
Date of experience: March 10, 2019
This is very easy n helpful and easy for me to use and talk to my loved one really recommended to use
Date of experience: August 23, 2020
I love your service and fast delivery service
I will and would recommend you to all my friends and family
Date of experience: August 30, 2020
It is a great site to use to be able to talk to your family member that is incarcerated. It is very easy to use.
Date of experience: September 28, 2020
Easily send pictures to imates and only 99¢ for the first month and you get to send unlimited pictures.
Date of experience: October 8, 2020
Always great service, very fast replies to help, easy to use website, easy to navigate, easy to load money.
Date of experience: September 23, 2020
Hi Kim,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I won't know until he gets his mail and pictures but so far so good. I love how I can write letters and send pctures with no hassle or struggle.
Date of experience: October 10, 2020
Hello Kristi,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. I would like to let you know the process when you put in an order. Once your order is placed it prints out within 24 hours and shipping is 3-5 business days. Once it arrives at the facility it all depends on how quickly the staff gets mail to the inmate. If you have any other questions do not hesitate to contact us. Thank you for choosing Pigeonly.
I love this app helps me keep in touch with my best friend. At a very cheap rate. Thank you pigeonly!
Date of experience: September 25, 2020
Hello Mireya and thank you so much for the positive feedback. Spread the word and stay well!
It would b nice if everything works so far only the picture sending worked for me
Wish I could talk wit my husband.
Date of experience: September 29, 2019
Hello Vivian and thank you kindly for the feedback. We regret the frustration you experienced regarding our services and it would be best to discuss it with you over the phone. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Best way to send mail virtually. Fast and effective. My inmate loves the articles & postcards. I would highly recommend.
Date of experience: February 23, 2021
I think the staff at Pigeonly make you feel valued, worth their time and that having an account with them, actually matters.
Date of experience: December 19, 2019
Photos shipped out same day which i loved. Customer service was very nice and patient
Ive used other apps this one is so far the best.
Date of experience: October 13, 2020
Hi Angela,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Great to keep in contact with your loved one who are improsoned. Call, send letters, and photos. Etc
Date of experience: October 15, 2020
Hi Grace, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to speaking to you again. Best Wishes.
Never thought I could find all the services that this site provides, thank you for helping me keep in touch with hubby.
Products used:
Talk and letters
Date of experience: October 14, 2020
Hi Perla,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
It's very easy to access, simple and I love all the services available. Thank you it is quite appreciated.
Date of experience: October 14, 2020
Hello Breanna,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Wow thank you Nadine for this very kind review, we appreciate your service with us here at Pigeonly If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.